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The best customer support tools in 2026

Last updated
Jan 31, 2026
Based on
1,995 reviews
Products considered
555

Customer support software is a type of software used by businesses to manage and streamline their customer support operations. It typically includes features such as ticket management, live chat, knowledge base management, and customer relationship management (CRM) integration.

IntercomHubSpotFeaturebaseZohoZendesk
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Top reviewed customer support tools

Top reviewed
Intercom, , stands out for AI-first support with Fin, deep in-app messaging, and a rich app ecosystem—ideal for scaling teams automating resolutions. appeals to complex operations needing robust ticketing, omnichannel workflows, and integrations despite heavier setup. For startups, offers affordable live chat, shared inbox, and practical automations, unifying channels with smooth Slack ties and strong multilingual chat.
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