Intercom

Intercom

Intercom is the next generation customer service platform
528reviews
1.6Kfollowers
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What do people think of Intercom?

The community submitted 528 reviews to tell us what they like about Intercom, what Intercom can do better, and more.
What do you think about Intercom?
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4.3/5All time (40 reviews)
2.8/5
Recently (5 reviews)

528 Reviews
Emily Hodgins
COO @ Product Hunt
13 reviews
Verified
We've been Intercom customers for a long time here at Product Hunt and have enjoyed seeing the company and feature set grow over time.
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Himanshu
Himanshu
Game Developer & 3D Artist
4 reviews
Intercom's promise of reduced human support and cost savings is appealing, but its execution lacks consistency, leading to occasional hiccups in customer experience.
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Victor Nihoul
@vnihoul77
7 reviews
Verified
We used to be fan of Intercom. We're now still using Intercom for our non-profit but will have to change soon. Their support is really slow and inflexible. They change pricing from a day to the other without consideration. So be mindful, they have no consideration for their users, it's just really about money! EDIT: No one from their team ever reached out (obviously) Recently we've also had more issues with them (pricing changing with no warnings,...)
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Kate Sugrue
Hi Victor, we have recently changed our pricing to make it much more simpler and transparent, based on feedback from customers and prospects. Someone from our team will reach out to you to understand your concerns better, and we will try our best to address them.

Recently, I had the pleasure of being accepted into Intercom's startup programme, which offers a more affordable pricing structure for budding businesses like mine. As I've just embarked on this journey with Intercom, I'm still in the early phases of exploring its capabilities, and I'm eager to see the long-term impacts it will bring to our customer relations and operations. One feature I'd greatly appreciate would be enhanced AI support in building and maintaining a knowledge base for my product. Having an intelligent system to assist in organizing and optimizing our knowledge resources can be a game-changer. In conclusion, while my experience is still in its nascent stages, I'm optimistic about what Intercom can offer. Looking forward to seeing where this partnership takes us!
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Omar Farook

Founder & Leadership

13 reviews
Verified
Best for support chat, CRM, customer data and accurate in app marketing messaging flows.
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Nic Riedel

Marketing at Superlist

3 reviews
It's a great tool, as it can combine all aspects of customer support and engagement activities. From customer support chats, help centre, all the way to automated email series. It's (relatively) intuitive and works great within a Team setting. The only real down-side here is the enormously expensive pricing. This can be a killer for early stage startups..
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Vlad Zivkovic

Indie maker

24 reviews
Verified
The most reliable chat tool ever!
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Magic Super
co-founder
1 review
I use the intercom as an end user on many sites and I can say for sure that adding AI is the most useless updates. The bot has not answered any of my questions and does not understand when I ask to call people. That's enough
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Tommi Keränen

Founder & Leadership at Amplifiles

2 reviews
Verified
Intercom excels in bringing together a wide range of customer interaction and support features. It's quite user-friendly and performs well in team-based settings. The notable concern was its high cost, but since our company was accepted into a startup program, we've benefited from reduced pricing, making it more accessible for us in our early stages.
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XeSt
XeSt
Customer care
4 reviews
Intercom is a decent tool. I appreciate that they support sending emails. But it can be challenging to find information on the dashboard, and there are too many features that our team doesn't use. This can be distracting and time-consuming.
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