Chatwoot is praised for its open-source nature and effective customer relationship management. Users appreciate its Slack integration, email continuation, and customization options. It's seen as a cost-effective alternative to Zendesk and Intercom, with a user-friendly interface and mobile app. However, some users report connectivity issues. Makers from
highlight its utility for maintaining customer contact and feedback collection. Overall, Chatwoot is valued for its simplicity, scalability, and affordability, making it a strong choice for startups.
