Reviewers mostly see Zoho as a practical, affordable suite for small businesses, especially for CRM, accounting, payroll, and broader workflow management. They often praise its breadth, useful automation, and integrations across Zoho products, with some calling it intuitive once learned. The main complaints are a clunky or slow interface, occasional bugs, confusing email integration, and a setup experience that can feel overwhelming because of the many settings and features. One manager also says Zoho Cliq and Zoho People work well for goals and performance tracking, though time tracking has limits.

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Founder Reviews (15)

Other Reviews (9)

•7 reviews

My experience with Zoho Books has been generally positive. The program was intuitive and easy to learn, even without extensive accounting training. Automating many routine tasks, such as invoicing and payment tracking, significantly simplified my work. I appreciated the integration with other Zoho products, which allowed for a unified ecosystem for business management The mobile app was very convenient for managing finances on the go, especially during trips. However, there were occasional challenges with setting up specific tax rates and currencies, which required extra effort Overall, Zoho Books helped optimize accounting processes and save time, which is a big plus for small businesses

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50 views2yr ago

•4 reviews

One of the best simple and affordable crms out there, I've been using it for years and I can say they nailed almost every aspect of a simple and streamlined workflow. Only thing I wish was better was the email integration and tracking which can be confusing and clucky at times.

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30 views3yr ago

•2 reviews

Zoho offers a solid suite of features for small businesses, but the interface can feel clunky at times. Occasional bugs and slow support responses hold it back from being great

What needs improvement

occasional bugs (1)clunky interface (1)slow support responses (1)

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9 views11mo ago

•1 review

I like how comprehensive Zoho's suite of services are, it may be a bit daunting and overwhelming at first given all the different settings, features and pretty much just everything you can do with it.

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8 views3yr ago

•4 reviews

One of the best yet affordable CRM software out there! We use Zoho to streamline all our workflows and payroll processing for our employees.

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8 views1yr ago

•3 reviews

I think it's a great tool, very comprehensive, but sometimes it's too slow for my workflow. It feels like I'm connected to the intranet.

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7 views2yr ago

•3 reviews

Overall positive evaluation. I'm trying to figure out how to integrate with Quickbooks, and I'm also looking for manufacturing controls.

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7 views4yr ago

•2 reviews

Cool tool, but to learn how to use it may be a bit overwhelming sometimes. Good customer support though, never failed with getting help

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6 views4yr ago

•2 reviews

Great tool for a small firm that is low on revenue. Does everything you would want in a contact management system.

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3 views1yr ago

Zoho

An integrated suite of business apps

An integrated suite of business apps

Zoho Reviews

The community submitted 24 reviews to tell us what they like about Zoho, what Zoho can do better, and more.

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