Reviewers see Zoho as a broad, affordable set of business tools that works especially well for small teams. They praise its CRM, accounting, payroll, contact management, and workflow automation, plus useful integrations across Zoho apps and a handy mobile experience. The main drawbacks are a clunky, sometimes overwhelming interface, occasional bugs or sluggish performance, and some confusing setup areas like email tracking, tax rates, currencies, and time tracking. Support gets mixed mentions, with some finding it slow and others reliably helpful.

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•7 reviews

My experience with Zoho Books has been generally positive. The program was intuitive and easy to learn, even without extensive accounting training. Automating many routine tasks, such as invoicing and payment tracking, significantly simplified my work. I appreciated the integration with other Zoho products, which allowed for a unified ecosystem for business management The mobile app was very convenient for managing finances on the go, especially during trips. However, there were occasional challenges with setting up specific tax rates and currencies, which required extra effort Overall, Zoho Books helped optimize accounting processes and save time, which is a big plus for small businesses

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130 views2yr ago

•4 reviews

One of the best simple and affordable crms out there, I've been using it for years and I can say they nailed almost every aspect of a simple and streamlined workflow. Only thing I wish was better was the email integration and tracking which can be confusing and clucky at times.

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98 views3yr ago

•2 reviews

Zoho offers a solid suite of features for small businesses, but the interface can feel clunky at times. Occasional bugs and slow support responses hold it back from being great

What needs improvement

occasional bugs (1)clunky interface (1)slow support responses (1)

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19 views1yr ago

•1 review

I like how comprehensive Zoho's suite of services are, it may be a bit daunting and overwhelming at first given all the different settings, features and pretty much just everything you can do with it.

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16 views3yr ago