What do people think of Zendesk?
The community submitted 68 reviews to tell us what they like about Zendesk, what Zendesk can do better, and more.
What do you think about Zendesk?
Leave a rating or review for the community
3.9/5All time (21 reviews)
3/5Recently (1 review)
Zendesk can be challenging for some users due to its customer service responsiveness, with reports of days-long waits for support replies. The platform has faced criticism for its siloed systems, which can complicate the user experience for those needing a unified customer service solution. Moreover, the lack of native integration with popular CRM software like HubSpot can be a significant drawback for businesses seeking a cohesive customer relationship and support management system. Overall, just don't do it.
We use Zendesk (https://simply-b2b.zendesk.com/h...) for our customer knowledge base. 100's of articles and everything is easier to understand and manage! Once a person signs up on https://simply-b2b.com - we send them a welcome email and a link to our zendesk hosted Help Centre
Zendesk has been instrumental in building our Knowledge Center. It's easy to set up, intuitive to navigate, and managing content is a breeze. But here's the catch: it's not cheap. Sure, it offers top-notch features and a seamless user experience, but the cost can be a hurdle, especially for smaller businesses. If you're ready to invest in quality, Zendesk is the way to go. Four stars because, well, premium features come with a premium price.
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