James Quinn

Any product, technique, or growth hack that you use to measure how happy your customers are? ( except reviews )

Interested in hearing about founders' journey to product-market fit. In my experience, this can take a lot longer than initially expected. I've been working on Afino (https://afino.io/) for about 7 months now and we are starting to get our product-market fit, generating organic sign-ups and recurring users. Share your story! Would love to hear how long it took (or has taken you so far if you're not there) and what metrics you used to determine you were there.

Interested to hear some of the tools founders use on a day to day! My team discovered tawk.to a few months ago (a free customer support tool). It's been invaluable for collecting feedback, helping customers to use our product, and creating a knowledgebase for support documentation. What are some of your favorite tools?