Hey everyone, I ve been thinking about how the CRM space is changing and wanted to hear different views from people building, selling or using these tools.
CRM used to mostly mean contacts, pipelines, and follow-ups. But now teams are expecting more: AI summaries, automated follow-ups, connected emails, client portals, project delivery, invoices, support, and deeper workflow automation.
So I m curious, do you think the future of CRM is still around sales pipelines or will it move more toward complete customer/workflow operating systems?
Hi PHerz! This is not a problem discovery post lol. Just a normal chat to see what others face in their daily lives, cause building stuff and in general trying to do things in life is a roller coaster. For me, a lot of stuff piss me off hah!
However, one thing that does a lot, is the fact that I see the majority outsourcing their lives to the "system". I see people still admiring folks like Elon Musk, people working jobs they dont like and being ok that they will work for 40 years, without realizing they only live once. Buying the newest cars, the newest iphones, posting fake things on social media. Without even thinking the consequences of all this. Feels like people gave up on thinking for themselves. Anyways, hectic day, so I felt like sharing a more "deep" topic. What about you? What pisses you off in this world?
Before building software, I spent years in service operations. One thing I keep returning to is where work actually happens.
Important work rarely happens at a desk. It happens in a kitchen during a busy service, a storeroom with weak signal, a hotel room between turnovers, or a handover at the end of a shift.
Hi there, well :) not much to add here, my Q is what I'm sharing in the title. Maybe just to add a bit of context, I'd like to have smth I won't pay for here :)
Privacy has been a significant global concern for many years. A recent study by the University of Colorado Boulder revealed that the average smartphone user would invest an additional $5 for a standard application ('app') that refrains from monitoring their location, contact lists, and other personal data. With lifelogging devices such as Narrative reshaping this landscape, the prospect of individuals paying for their privacy shortly seems increasingly plausible. Could your company capitalize on this emerging trend?
Two of my Meta accounts are permanently restricted. Copyright strikes on early posts, appeal denied, second account caught by cross-detection. No paid Meta, ever.
The lesson wasn t about copyright. It was that I d built my entire distribution plan on a platform that could delete it in one email.
What I d tell anyone pre-launch: the channels you own email list, community karma, a maker profile with real history are the only ones that survive a bad week. Everything else is rented.
Building a guitar practice tool. Launching here soon. Curious what other makers do to de-risk single-channel dependency.
