I feel like Product Hunt is getting that Reddit vibe when it comes to Forums. After waking up, the new "formatting structure" surprised me. There are 2 main changes:
I'd been putting this off for eight months. Every time I opened the pricing page I closed it again. Last month I finally did it 40% across all plans, grandfathered existing users for 60 days, and sent a plain-text email to 312 customers.
Zero churned. Three replied thanking me. One asked why I hadn't done it sooner.
The email wasn't clever. It was four paragraphs: what's changing, when, why (I was honest support load had tripled), and what stays the same. No "exciting news" language, no discount code to soften it.
I'm posting because I see a lot of "should I raise prices" threads and almost no "here's what actually happened" threads. So: what actually happened, with numbers.
The motivation to do something and the compulsion to do something are two different things. What are the most critical factors that keep you motivated to do work everyday?
There s this constant pressure in business to have lightning fast response times but rushing through support chats usually backfires. If a user spends ten minutes typing out a complex bug report and gets a quick one liner right away it feels super dismissive even if the answer is correct.
I started taking an extra minute to re-read everything and add a bit more context before hitting send and the tone of the replies changed completely.
Do you track speed metrics for your support team, or do you prioritize the depth of the conversation?
Yesterday Google published a paper on a new model called MusicLM, which generates high-fidelity music from rich text descriptions. I haven't seen as much discourse about AI-generated music as I've seen for images and artworks. Are we too early on when it comes to music, or what do you think is causing that? What do you see the biggest litigation challenges to be?
Traditional professions like doctors, judges, and the like need specialised academic guidance (certificate) + experience. I agree.
But what about technical and humanities? So far, everyone has argued that a university will bring contacts (I'm not arguing, that's true... but the same can be done with hustling/projects).
