Coinbase
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Ryan Hoover

Coinbase Commerce - Accept BTC, ETH & other digital currencies in your business

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Product Hunt
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Coinbase Commerce is a platform to accept multiple digital currencies with ease through a fully customizable integration.

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Ryan Hoover
Product Hunt
Hunter
Ironically Stripe recently discontinued support for Bitcoin payments. Today, Coinbase introduces it's Stripe-like competitor focused on digital currency transactions. This is a big move for Coinbase, extending its offering. Side note: Keep an eye on their Toshi platform. It could be a sleeper.
Maksim Stepanenko
Primer Library
Maker
@rrhoover thank you @rrhoover for posting this here 🙏
Davis Baer
Youform
@rrhoover This is huge for the practical application of Bitcoin!
Chris Frantz
Loops
@rrhoover Too bad Toshi isn’t available in the US App Store 😕
@frantzlight I downloaded it, try again.
Scott Robertson
Balance Bar
@rrhoover More interestingly, Stripe's implementation actually just used Coinbase's API in the background.
Tyler Ruby

I see posts on Reddit and Twitter about Coinbase's horrible Customer Support nearly weekly. It's a shame that they are launching a new product when people can't even get their money out of Coinbase.

Pros:

Cool idea!

Cons:

Coinbase's support team has been overwhelmed for over a year. How can they support a new product too when they can't support their old one?

Daniel Li
"Coinbase's support team has been overwhelmed for over a year. How can they support a new product too when they can't support their old one" <--- my sentiments exactly
Phil Schmosby
Hangover-Box
More like daily and not weekly
Bruno Caldeira
True story! Worst customer service I've ever dealt with.
Brad Tobias
They have a customer service team at Coinbase?
Anthony Painter
Is Coinbase putting on extra support staff to be able to respond to users in a timely manner? Reddit is full of accounts of extremely slow service times, frozen accounts, lack of communication experiences between company and user. How is the exchange, who is unbelievable busy already, add a new layer/service and scale its support commensurately? Thanks.
Yoeri Boven
What's the difference with their other tool? https://www.coinbase.com/merchants
Maksim Stepanenko
Primer Library
Maker
@yoeriboven We built Commerce from scratch as a new product. The biggest difference is that it's multi-currency and user-controlled, so we never actually hold the funds. This also means that anyone can sign up and start accepting payments in 5 minutes without being limited to the countries that Coinbase currently serves.
Jaynti Kanani
@yoeriboven @maksim_s That's cool. No need to have a registered business. Great.
Maksim Stepanenko
Primer Library
Maker
Hi everyone! I work on the Coinbase Commerce team. Happy to hear your feedback and answer any questions you have
Henry Doe
@maksim_s Can you walk me through the purchase cycle? If I buy something using BTC, do I need to wait the 15/20min for the network to accept the transaction? Or do transaction under a certain amount just get processed if I have some form of 'reputation'
Maksim Stepanenko
Primer Library
Maker
@hcdoe we kept things simple for now: https://commerce.coinbase.com/faq. You will have to wait a certain number of confirmations (depends on the network) for a payment to confirm. Longer term: we will be spending more time thinking about how to improve this experience.
Henry Doe
@maksim_s Awesome. (I'm sure your aware of it) But I've been using Nano recently which is instant transfer which has been useful
John Palmer
PartyBid
@maksim_s Is there some way we can get a confirmation when the payment is confirmed? Right now it just looks like I can embed a button or link on my site that let's people pay me. I want to be able to hook that into an API so that I can confirm that a customer has paid. Is that possible?
Maksim Stepanenko
Primer Library
Maker
@john_c_palmer you can set up webhook notifications in the settings
Philip Ingram

Like other have mentioned, easy entry into crypto but high fees and multiple times not being able to use the platform coupled with almost non-existant support having to wait weeks to get a response that doesn't even address your question. It's nice they want to add new features for us but they need to first be able to support the existing features and user base.

Pros:

Easy, Entry Level

Cons:

Expensive, Understaffed support

Jaynti Kanani
They had a page called "Coinbase merchants". They just changed the name, did PR again and added extra currencies.
Maksim Stepanenko
Primer Library
Maker
@_jdkanani it's actually more than that :) Please see my response to @yoeriboven
alex botteri
Ring4
Will Coinbase Commerce support immediate conversion to Fiat currencies to mitigate price volatilities of cryptos?
Maksim Stepanenko
Primer Library
Maker
@alex_botteri Right now, because it's a user-controlled product, we don't offer instant exchange to fiat. So it's up to the merchants to sell whenever they want. We wanted to make sure we can serve everyone in the world first by not limiting ourselves to countries that Coinbase has banking integrations with. That doesn't mean we are not thinking about offering the fiat conversion service to merchants in the future :)
alex botteri
Ring4
thanks @maksim_s for letting us know. Definitely +1 on this feature.
Ram Rayavarapu
The next step for banking revolution
Maksim Stepanenko
Primer Library
Maker
@ram_rayavarapu thank you for the kind words! :)
Amy Yin

[Disclosure: I am an engineer on the Coinbase Commerce team]

Coinbase Commerce's non-custodial payment processor is so exciting, especially for merchants with customers around the world. I can sell my e-books or accept donations across all borders plus it's free to use! Super excited that Coinbase is offering this product free of charge to build up the crypto ecosystem.

Pros:

no one can steal my funds! so easy to set up and no middle man

Cons:

no auto-conversion to fiat yet. bitcoin network fees are still $3+

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