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Coinbase Commerce - Accept BTC, ETH & other digital currencies in your business

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Coinbase Commerce is a platform to accept multiple digital currencies with ease through a fully customizable integration.

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Hunter
Ironically Stripe recently for Bitcoin payments. Today, Coinbase introduces it's Stripe-like competitor focused on digital currency transactions. This is a big move for Coinbase, extending its offering. Side note: Keep an eye on their platform. It could be a sleeper.
Maker
thank you for posting this here 🙏
This is huge for the practical application of Bitcoin!
Too bad Toshi isn’t available in the US App Store 😕
I downloaded it, try again.
More interestingly, Stripe's implementation actually just used Coinbase's API in the background.

I see posts on Reddit and Twitter about Coinbase's horrible Customer Support nearly weekly. It's a shame that they are launching a new product when people can't even get their money out of Coinbase.

Pros:

Cool idea!

Cons:

Coinbase's support team has been overwhelmed for over a year. How can they support a new product too when they can't support their old one?

"Coinbase's support team has been overwhelmed for over a year. How can they support a new product too when they can't support their old one" <--- my sentiments exactly
More like daily and not weekly
True story! Worst customer service I've ever dealt with.
They have a customer service team at Coinbase?
Maker
Hi everyone! I work on the Coinbase Commerce team. Happy to hear your feedback and answer any questions you have
Can you walk me through the purchase cycle? If I buy something using BTC, do I need to wait the 15/20min for the network to accept the transaction? Or do transaction under a certain amount just get processed if I have some form of 'reputation'
Maker
we kept things simple for now: . You will have to wait a certain number of confirmations (depends on the network) for a payment to confirm. Longer term: we will be spending more time thinking about how to improve this experience.
Awesome. (I'm sure your aware of it) But I've been using Nano recently which is instant transfer which has been useful
Is there some way we can get a confirmation when the payment is confirmed? Right now it just looks like I can embed a button or link on my site that let's people pay me. I want to be able to hook that into an API so that I can confirm that a customer has paid. Is that possible?
Maker
you can set up webhook notifications in the settings
What's the difference with their other tool?
Maker
We built Commerce from scratch as a new product. The biggest difference is that it's multi-currency and user-controlled, so we never actually hold the funds. This also means that anyone can sign up and start accepting payments in 5 minutes without being limited to the countries that Coinbase currently serves.
That's cool. No need to have a registered business. Great.
Is Coinbase putting on extra support staff to be able to respond to users in a timely manner? Reddit is full of accounts of extremely slow service times, frozen accounts, lack of communication experiences between company and user. How is the exchange, who is unbelievable busy already, add a new layer/service and scale its support commensurately? Thanks.

Like other have mentioned, easy entry into crypto but high fees and multiple times not being able to use the platform coupled with almost non-existant support having to wait weeks to get a response that doesn't even address your question. It's nice they want to add new features for us but they need to first be able to support the existing features and user base.

Pros:

Easy, Entry Level

Cons:

Expensive, Understaffed support

They had a page called "Coinbase merchants". They just changed the name, did PR again and added extra currencies.
Maker
it's actually more than that :) Please see my response to
Will Coinbase Commerce support immediate conversion to Fiat currencies to mitigate price volatilities of cryptos?
Maker
Right now, because it's a user-controlled product, we don't offer instant exchange to fiat. So it's up to the merchants to sell whenever they want. We wanted to make sure we can serve everyone in the world first by not limiting ourselves to countries that Coinbase has banking integrations with. That doesn't mean we are not thinking about offering the fiat conversion service to merchants in the future :)
thanks for letting us know. Definitely +1 on this feature.
Is this something we can use with WooCommerce?
Maker
right now we are only integrated with Shopify, but more integrations are on the roadmap
Don't ignore Woo for too long, Wordpress has a huge community and a significant reach powering much of the web today
woocoinbase.com :)
woocoinbase.com :)
The next step for banking revolution
Maker
thank you for the kind words! :)
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