LiveAgent - Multi-channel and easy-to-use customer service software.

Using it for more than 2 years. Wouldn't list all the benefits - does exactly what it says, easy and fast. And is always one step ahead - if you think about nice to have feature, it's probably here.

I had a problem for at least 1 year, in which I was using an application developed by the company I worked for, though it didn't cover all of the needs I had to properly provide the customer experience I wanted. Searching for an option, liveagent was very economic, easy to customize and provides the full experience without any need of support. Pros: - The settings and how to get started is very simple and intuitive, yet, it provides the exact level of customization that I needed - It is very easy to set automatization procedures and conditions to certain tickets. - The mobile app has saved me a couple of times. - The pricing I'd really recommend this app to any company that has the need to keep order of the internal or external tickets and needs to send weekly or monthly reports of the current status of the tickets.

A+ features that the competition has, at prices that a startup can afford. Would love to see XMPP support at some point for the chat widget. But it's got almost every other feature I could want.

great product and unique in supporting call-center capability which none of the competitors around this price range offer.

Love the platform, it is very easy to use and thus train cust support reps on it. There are so many things to like about the platform and here are a few of them: Ability to share mailbox, greater leads capture and engagement, increased efficiency, excellent value for the money and many more. I would definitely recommend the product and they offer a very generous 14 free trial. RB

Yes, I would recommend this product for several reasons. First, they have a very easy onboarding sequence that’s integrated directly in the software. It’s checklist steps made it easy for me to set it up for my business and to get it going. Also, while I didn’t need this feature, it’s easy to add additional agents. The software is very scalable and can accommodate any sized organization. Also, and perhaps most important to me was the quality of their helpdesk. I think one of the things I like best is that there’s a lot of flexibility in the channels through which you can offer support so it fits the style and format of any business. Finally, When I needed help with setting things up and with understanding some of the features and functions, I received a quick reply. Support is everything and it’s great that their service aligns with their product.

very good interface, flexible to connect with other apps, i recommend to start with. I am sorry i haven't found it before...

Configuration is clunky and not intuitive..

it is a quite innovative and flexible for the part of report and analysis, 24x7 customer support is great...

is quite grate ticketing portal with fixable report and Data Analysis too, 24x7 customer support is grate