LiveAgent - Multi-channel and easy-to-use customer service software.

We've switched from Zendesk for Startups to LiveAgent and indeed it's one of the most wise & rewarding decision we made so far. The support provided by the @matejkukucka 's Team is next to none. I just wish if they work on the UI & UX as it's still big pain to merge (auto merge) tickets without clicking less than 6-7 button and hit search button at least thrice. Secondly, they seriously need to work on the Android app which seems to be a 90s JAVA/Symbian based app where you can't even use Macros/Canned response. How about native WooCommerce and Salesflare integrations? And, I can help you in on-boarding at least 10 new paid users who're dying to have that integrations. With that said, I highly recommend LAdesk or LiveAgent to every Startup Team and Founder. 🙂🙂

This is a must have tool for any company, who's serious about customer service Pros: - the interface is simple and easy to use - automation - mobile app - you can have online chat, help desk, ticket and KB all in one place Cons: - no granular settings customization Overall: If you use liveagent you will never change it... Waiting for future development of the products

Super tool which does exactly what it says on the tin, support has been excellent too, making this a solid choice and I recommend.

Its a good product fore a good price

Product used for 3 years which have an excellent price, this is the main reason we used it. Regarding improvement : - Mobile application is definitively not good and can't be used by our team as there is no option to click on link inside ticket request and there no option to have preformated answer. -Regarding customer service , I would says they are doing the minimum which is "acceptable" for the price . For exemple there was a critical issue which prevent the application to be used during 10 days which looks not acceptable and I can't say that I am happy with this situation ;) Finally all suggestions for imporvement made 3 years in the past regarding imporvement of mobile application has never been take in consideration by team. For my point of view the support is not really customer centric In conclusion I would recommend app , as the price is excellent but I can't say this is the best tools and the best customer service existing of the market !

The ease of use and userfriendliness of support is amazing with LiveAgent Besides that all the features it offers for a very good price makes this an awesome tool to use for customer support. Very satisfied !!

Its solid. Havent found it down, failed or out of order in 1 year of use. Support staff is very polite, attentive and keen to help. If the support do not know of something (very few situations) they escalate ticket to their development team. It is the development team that never reverts! Only issue I have found is the scripts are "HEAVY" and GTMetrix waterfall has them prominently in several places. Net net a robust product with lot of features, good keen support, slow development.

It’s been one of the best saas products I have purchased. It is easy to use and configure.

Great product at a great price and packed full of features. Easy to use, excellent support.

Excellent product, user support is very helpful and quick