HubSpot Conversations

Live chat, bots & team email -- free.

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#3 Product of the DayAugust 07, 2018

Meet the universal inbox built for all messaging channels and teams. With live chat, team email, and an easy-to-use chatbot builder, HubSpot gives you the messaging tools and context to have personalized conversations with prospects and customers at scale — for free!

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Reviews

  • Carly Farlow
    Carly FarlowInbound Marketing Specialist
    Pros: 

    Love having a free version of chat! It was pretty easy to setup as well.

    Cons: 

    Just had one small hitch when setting up - not being able to delay the bot.

    The chat must begin with text, then the bot automatically begins with message. So I set up to say 'hello' from the chat, then bot asks the first question. But for a free chat, this is legit and I'm excited to see the leads come in!

    Carly Farlow has used this product for one week.
  • Tarek Pertew
    Tarek Pertew🐦⚽ | Co-founder of Uncubed
    Pros: 

    Just set it up in minutes. Already looks like a better alternative to Interrcom, which we are currently paying for.

    Cons: 

    I haven't played with it enough yet to have any cons.

    Hubspot is our CRM and it's been extremely useful. I'm very excited that they now have a customer chatbot to plug right into our CRM. I think this genuinely is going to help with our sales efforts.

    Tarek Pertew has used this product for one day.

Discussion

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David Nelson
David NelsonMaker@davidjnels · Bots @ HubSpot, previously Motion AI
Hi there! David here from HubSpot. Today, I couldn’t be more excited to introduce you all to our newest product, Conversations. Conversations is built on top of HubSpot CRM and includes live chat, chatbots, team email, and a universal inbox to manage it all. Last September, Motion AI joined the HubSpot team. Over the past several months, HubSpot has been working to build all of the bot-building capabilities that Motion AI was founded on into a free, universal inbox. Our goal is to make it easier for growing teams to have more personalized, 1:1 conversations with their prospects and customers. With built-in productivity tools (like the ability to create templates and snippets), mobile support via our Android and iOS apps, and integration with Slack, we’re excited to see how this product will transform the way sales, marketing, and customer service teams are able to connect with buyers around the world. My team and I are here to answer any questions you may have. Can’t wait to hear what you think! David
Rudy Lee
Rudy Lee@rlvl · Creator of Kydy, Co-Founder of VREX LAB
@davidjnels Great work!
Steven Hambleton
Steven Hambleton@stinhambo · Founder, Emailancer
I've used this for a week or so and I like it but here's some feedback - 1. As a small business, I have a unified mailbox that caters for all kinds of email. Being able to pull email only for specific aliases or Gmail folders would be great! 2. Messages is buried in Settings (multiple clicks). Seeing that you have to attach a bot to a Message in an Inbox, is there a way to surface this better in the menu? 3. The bot is really good but there's no method of switching to a bot if you're away, you don't reply within a set time, your calendar states you're busy or if it's out of business hours. Also no way to end questions of the user is just browsing (not a potential customer). 4. Upgrade path to more advanced bot features means paying big money on Hubspot Service Hub (AU$540/m!).
Andy Cook
Andy CookHiring@andygcook · Cofounder - Tettra.co
Congratulations on the launch every one! Any plans to open up the platform to third party developer integrations like Intercom/Drift?
Dharmesh Shah
Dharmesh ShahMaker@dharmesh · Founder and CTO, HubSpot
@andygcook Absolutely. Already having "conversations" about this (no pun intended). A major push for HubSpot over the next year is opening up and improving the platform.
Andy Cook
Andy CookHiring@andygcook · Cofounder - Tettra.co
@dharmesh Can always rely on you for some creative wordplay :) Fantastic to hear about opening up the platform. Have integrated with quite a few at this point. Happy to chat about or test the developer ux anytime.
Kevin Fremon
Kevin Fremon@kevinfremon · Maker of Reshot
Awesome!! I have been hearing about this left and right from Hubspot customers and have been so excited for it's release. Really excited to try it out. Great work guys! -Kevin (AkA HubspotHero)
David Nelson
David NelsonMaker@davidjnels · Bots @ HubSpot, previously Motion AI
@kevinfremon Great to hear Kevin! Let us know what you think!
Patrick Joubert
Patrick Joubert@patricksclouds · CEO, Recast.AI
Well done David and the team :)