@coreywstone Not yet, but please enter your email on our website (see "Live elsewhere?") to get notified when we come to your town! Thanks!
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I owned a few homes and used normal home warranty insurance before and I have really bad experience with them, the coverage is narrow, the co-payment is high, mostly I pay the co-payment for the service but turn out the claims are denied, using the common reason like "the appliance is not properly installed, the appliance is not properly maintained". Take the whole home plan for example, it is $750 per year + $50 co-pay. The typical service fee for plumbing is about $150, the typical service fee for heater service is about $150. And it is almost impossible for the insurance to replace with new appliance. So basically, with the premium, I can easily cover the expense of 5-6 incident per year, which according to my experience, typically one home will need around 3-4 incident at most for a year. How can I justify the cost of home warranty?
How do you do to make a difference when compare to traditional home warranty insurance? I would like to use this service if it improves the existing home warranty experiences.
Hi @chan0123,
Your service experience is common! That’s what we’re out to change. (See thread with @trevor above.)
We’ve worked to remove common exclusions (thread above with @jkent2910), provide a different service experience (thread above with @corleyh), and cover repair or replace (thread above with @jeremyz123).
Most importantly, home maintenance and repair costs can total 1-4 percent of your home value annually. (See my Medium post above.) We’ve surveyed consumers, and over 60% of people do not budget for these costs. It can add up.
We’re providing a broader solution (e.g., maintenance, concierge) with the buying power of many homes. We’d love earn your business in the future when we enter your market. Thanks!
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Hi @joreyramer! How is your coverage (especially the appliance warranty piece) guaranteed/underwritten? Do you work with a third party insurance partner? If not, how do I know my year-long subscription fee is a safe investment?
@jgulden Hi Josiah! We are not affiliated with an third party insurance partner. We’re looking to change the home ownership experience by creating a new way, and we have great investors backing the business. If folks have concerns, we’re happy to start them with a monthly plan. Thanks!
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This is incredible, I can't wait until/if it gets to Nebraska.
@chadwilken Thanks! If you'd like, you can submit your email and zip code on our website, and we'll let you know when we're there. (See homepage "Live elsewhere?")
@ashish__walia Hi Ashish, Thanks! I talked more about that question in my Medium post (see above), but for me, it’s all about the consumer experience. You need to address all the pain points for a homeowner to truly make it feel different. It’s about the time, the cost, and the unpredictability of home ownership. A subscription can make costs more predictable and reduce/remove the pain of unbudgeted expenses. Glad you like it!
Was super excited for this till I figured out this will not be working for me, I live in Melbourne, Australia. All the best @joreyramer
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This is a very interesting startup. Best wishes for you guys and your team. What areas are you currently located in and why did you choose those areas as your pilot regions?
Also, the company reminds me of a key example used in The Automatic Customer, can't recall if it was a fictitious company or not, but the business model was extremely similar from what I can tell of Super's.
@seanbolak Hi Sean, We are headquartered in San Francisco, and we have launched in the Washington DC / Maryland area. See my post to @jkhallatl above regarding why we chose that market. Thanks!
I'm not sure this'd work in NYC. I just bought a coop in Brooklyn and everything is more complicated. @joreyramer have you investigated denser markets with shared walls, etc?
@nealrs Hi Neal, Buildings above a certain size commonly have commercial management of the property. For those buildings that do not have commercial management, we cover shared systems (e.g., heating, hot water heater) when all units are concurrently covered. I think this is great for condo associations that would otherwise have to build up larger capital reserves. Please submit your email and zipcode on our website (see "Live elsewhere?") to be notified when we come to your neighborhood! Thanks!
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This is tackling one of the same problems we are tackling here in Bucharest, Romania, with a new tech product called Hodeco - we're at the second iteration. From my experience so far, when you make the end user pay you money in this industry, they will be extremely picky with want they want, which makes the entire process going from nicely profitable to a hassle - or least it made it for us. Plus, when end users are the ones who pay, one or two faults or even just misunderstandings really create bad rep :) but keen to see how you guys pull it through!
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I was just at a dinner with some new homeowner-friends -- they were all discussing EXACTLY the problems Super would solve! Can't wait to share with them.
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