Do you see any aspect of this service being geared towards rental property owners? Not large commercial landlords, but those who have 1-2 investment units/properties.
@paul_hq I’m glad you asked. This is a great product for a primary residence or a rented out secondary residence.
When you have a renter at a secondary residence, you have a predictable monthly mortgage and predictable monthly income, but the maintenance and repair costs are unpredictable. By flattening those costs, we make life easier for landlords, AND the renter gets a great service experience.
It’s great for a full-time rental property, and it’s also great if you’re a host on Airbnb!
The pricing on the homepage appears to conflict with what's shown in the terms page. The terms alludes to there being a repair fee (which could change when the service provider comes out to do the work). The pricing page simply says there is a copay (a la an hmo health insurance plan). If I sign up today and next year my a/c stops working am I paying the copay only or the actual cost of the repair which could be upwards of several thousand dollars?
@mikekhristo Hi Mike, Good catch! In the "terms of coverage" on the purchase page, you will see the term "service charge" or "co-pay" used interchangeably. This is what you pay when the repair is fully covered.
We also have a “terms of service” that applies towards home services outside of coverage. And here you’ve found a bit of an easter egg! Need an appliance repair on-demand without a subscription in our launch market? Book a repair today at https://hellosuper.com/appliance.... The term “repair fee” in the terms of service relates specifically to that.
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@joreyramer@mikekhristo That's the one thing here that I would recommend reworking: all of this language. It's far from transparent and doesn't inspire confidence. The challenges of offering an "insurance-like" product are rough from a legalese perspective, but it can be done in plain language while keeping the lawyers happy.
@kkdub@mikekhristo Hi Kelly, I’m with you. We’re doing something very different here, and we’re constantly working towards making this information easy, simple, and transparent while still keeping it kosher with the lawyers. :) Thanks!
@joreyramer I have to admit, upon first glance I was super skeptical. I've been a homeowner for a long-time now - so I've figured all of these things out. Then I took a step back and thought...wait, I would have loved this when I was a first-time homeowner.
So a few questions for you:
1. How do you plan to reach people and let them know that this service exists?
2. How do you plan to address quality? For example, I might be willing to pay more for higher quality service.
3. Is your approach to be a marketplace (find the buyers and the sellers) or operate more like an insurance product (given the scale of people paying in you would have people choose their provider and you would pay certain rates)?
Hi @corleyh,
Glad you gave us a second thought! Lots of questions. Let me respond:
1) Obviously my #1 answer is via Product Hunt! :) But we have other ways. See @drewmeyers question above.
2) Very important. Three ways: before, during, and after. “Before” means that we investigate the reputation of the service provider before we first engage with them. “During” means that we speak with them to better understand the business practices that they have in place. “After” means we track metrics after they begin work (e.g., customer service feedback, on-time arrival, time to fix). We’re not only on the hook for cost; we’re also on the hook for quality.
3) We are not a marketplace. We are a subscription, and when you subscribe, you become a member. Members benefit from having us on the hook to find the right provider for the right job at the right time. Rating sites and marketplaces depend on crowdsourced high level data to power your decision making. We’re different. We use more detailed operational data to power our decision making. This applies towards covered costs as much as it applies towards any home service we coordinate.
One last note. Even though you’ve figured it out as a long-time homeowner, we have the buying power of many homes. Consumers only have the buying power of one home. This means that we’re in the position to negotiate better pricing and better availability. That’s big.
This is REALLY cool. As a huge home warranty advocate, I love the idea of a monthly subscription vs. being invoiced annually for something that's continually increasing, especially if there's a focus on quality service.
Jorey, I'm the co-founder of Casamatic, and we're simplifying home search by matching buyers to homes based on things they truly care about, like proximity to great activities, foods, and friends and family, and styles, etc. We're only in a handful of markets today but I'd love to see if there's an opportunity to work together.
A single plumbing issue can blow up your budget when you’re a homeowner. Oi, trust me. Having a service like this would actually make me want to own a home again.
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Curious how you are sourcing your contractors and how you will maintain the quality on that front? Also, any insight on your rollout schedule for additional markets?
@mikeorren Regarding quality, please see the response to @corleyh above. Regarding additional markets, we're just launching our first market; we'll be announcing more in 2016! In the meantime, I'd love to hear which markets Product Hunters want. Vote on our next market in the comments! And if you want to be notified when we come to your market, please enter your email on our website (see "Live elsewhere?"). Thanks!
I just visited the site and the area now serviced (DC area) is microscopic. I couldn't find the button to sign up for notifications for my area and had to chat with Bill to find it. I'm sure you guys are losing tons of leads from this. The writing is microscopic there and there isn't a Big Ol Button for people to click and sign up for notifications.
I'm super interested in this and can't wait for it to come to the Atlanta area. My HSA warranty expires in the summer next year and would jump all over this!
@jkhallatl Hi Keith, Glad you spoke with Bill. I agree: the font is too small. :)
Regarding Washington DC, we wanted to launch a solution that applies to all homeowners, and we looked at many different criteria, including climate, density, and demographics. Washington DC was the best aligned with our business and happens to be the seventh largest DMA nationally.
Glad you’re excited! We’ll let you know when we get to Atlanta!
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