HelpBar.ai - In-app universal search, navigation, and AI-answers for SaaS

Thanks @scott_hanford ! We're really excited to enable this intuitive pattern for other SaaS companies

@scott_hanford thanks Scott! One cool thing is that *anyone* can try it for *any* public help center.. just visit helpbar.ai, put in the URL of any help center, then hit Show and ask a question (ending in ?) and watch an AI-generated answer blow you away!

@alina_vandenberghe1 yay thanks Alina; looking forward to seeing Chili Piper use it!

@alina_vandenberghe1 I'm excited for this too! Love the collab between CP and Chameleon

Yes! @alina_vandenberghe1 🌶🦎

@sandhana_arkish good Q: if the AI can't generate an answer then it won't but the HelpBar will still return search results. Customers can also "pin" an item to launch chat, or send an email, or book a call with a human, as part of the HelpBar. Finally customers can review all the searches and queries and look for ones that are not sufficiently precise and then improve their help docs. If the help doc has a well structured answer (or if it directly address the question via a section) then the AI is pretty great. Other than that, open to feedback.. maybe we can put in an escape hatch when the AI doesn't return a result?

@sandhana_arkish we're considering a "human followup" as part of the AI answering section of the HelpBar -- imagine loosely checking to see which questions your customers were asking, identifying one that could use a bit more specific information, and sending that information back to them via a (1) badge on the HelpBar. I would love to hear more about how you might imagine bringing more transparency and accuracy to AI answering

@tiffanycgo thank you!! We still feel like it's super early in the journey of what's possible and we're excited to continue shipping new features. For a sneak peak of what else we've been up to check out: https://www.chameleon.io/whats-new

Thanks @tiffanycgo! Excited to hopefully have your new company back on board and using both HelpBar and Chameleon!

@tj_vo working on it🤞

Thanks @lenny_rachitsky! So awesome to collaborate with you on it!

@lenny_rachitsky thank you Lenny!! 🙌🏽 The last podcast was so on point- will be posting about it tomorrow 🙃

hey @shvn 👋 to set up HelpBar you simply plug in your help center URL (or use one of our native integrations with Zendesk, Help Scout, Intercom, etc.). HelpBar then uses your help center as its database for users to search from. You can toggle "on" AI answers during the setup so that if someone uses a "?", HelpBar will generate a response. HelpBar will give answers from the minute it is launched and no training is needed. Happy HelpBar-ing and thanks for your support 🙌

@gordon5 thanks for your support, Gordon! 100% – it's a powerful tool to bring all your great content directly into your product. No more context/tab switching, and AI answers mean that users can get the answers they need to thrive in seconds.

@hussain_ahmed3 thanks Hussain, appreciate your support!

Thanks @hussain_ahmed3, appreciate you taking the time to support 🙌

@tod_sacerdoti AI Answers really are changing the game... I absolutely love demoing the HelpBar to my Chameleon customers and watching their jaws drop when AI not only gives an answer, but a correct and succinct answer - and then I get to tell them we can do the same with their documentation

@tod_sacerdoti this is a hot take 🔥 and I 💯 agree -- this pattern now differentiates between modern and lagging apps so I hope HelpBar can enable more companies to include this as part of their UX!

@tod_sacerdoti Thanks for the support Tod. I would love to see this added to Pipedream. Side note, I used the AI generated code a few times recently and it was super excellent so big thanks to the @pipedream team!

@kojo_osei exactly, thanks Kojo! If a SaaS product doesn't have CMD+K then it's already behind the curve, so hopefully HelpBar helps teams get ahead with this excellent UX pattern!

@kojo_osei definitely don't want to fall behind here!