HelpBar.ai - In-app universal search, navigation, and AI-answers for SaaS

Thanks @sheel_mohnot! We think this should be standard across all SaaS apps and didn't want to add any barriers to adoption by charging for it. We already have a successful core product that we charge for and hopefully HelpBar generates some interest for our Product Adoption features!

@sheel_mohnot great question: We want to maximize adoption and didn't want to add friction We were able to sustain this because we've found a way to make it relatively inexpensive for us to maintain (helps that it's fully self-serve) We're hoping to drive value from it via generating awareness for our main product

@sheel_mohnot I laughed out loud -- really just what @jaymmtl and @_pulkitagrawal said most of the relevant Help center content we're targeting is already public but only available on the "help." subdomain

@kristin_zinser 😄

And you fit in perfectly @kristin_zinser! Congrats on building such an awesome product 👏

@kristin_zinser we wouldn't be here without you! 💙

@kirstyfin 💚

@jaymmtl go team! 🚀

And I keep hearing great things about you and your team from Miranda, JAke and Brooke @ashley_hyman1! Excited to see HelpBar in Drata!

@ashley_hyman1 Thank you @ashley_hyman1! Tell us what you think when you get in there :)

@ashley_hyman1 you can use it today! Don't even need any engineering 🙃

@ashley_hyman1 Woohoo! Thanks for lovely note. So excited to work with y'all on setting this (and other Chameleon products) up - Shoot me an email if you want to chat about it at all before we meet next week ☺️

@ashley_hyman1 I would love to see our Drata content searchable via the HelpBar -- would be so helpful to search "disclosure" and find our policies that reference Security disclosures, and then search Heroku and jump to the right page!

@ayesha_awan1 thanks for your support!! 100% – let's make it easy for users to self-serve the answers they need and give team's back time to focus on proactive support 🙌

@ayesha_awan1 exactly, nailed it! Users love the search interface and being able to have a power shortcut like CMD+K

@dino123 Thanks Shane! It's almost surprising that this isn't already prevalent..! Some companies build a version of this in-house but it's typically for in-app actions and shortcuts (think Slack) but not for getting access to help content

Thanks for your support Shane! @dino123. Intuitive UX, powering intuitive UX!

@ericdibenedetto yes exactly; it makes user onboarding and self-serve to drive PLG easier.. which is why it made sense for us to build it as Chameleon

Thanks @ericdibenedetto! Onboarding, ongoing customer delight, engagement and feature adoption + a reduction in support tickets; wins all around!

@kajal_d4 Thank you! Useful for product and CS teams, and also for users!

Thanks for supporting @kajal_d4! We've been hearing great things from our customers and their users. Excited to see it embedded in more products!

@katyculverr thanks Katy, appreciate your support 🤗

Thanks again for your support @katyculverr 🙌

Thanks for your support @neildevani! They now can for free using HelpBar.ai. Its become such a natural pattern, especially for us mac users!

@neildevani absolutely! As a CS leader, I wish HelpBar was around long ago to add to the efficiency of my team -- reducing the support workload, supporting a scale motion, and opening up more time to spend on proactive, strategic 1-1 time.

thanks for your support @dskaletsky! Can't wait to see what it looks like in your product

@dskaletsky me too! You can try it for the Copper help center here: https://www.helpbar.ai/?url=http... Click "Show" and then ask a question (end with a ?) and see how it does. Would love your feedback!

@dskaletsky looking forward to your feedback as well!