Universal search built for SaaS
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Hiten Shah

HelpBar.ai - In-app universal search, navigation, and AI-answers for SaaS

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HelpBar enables users to search help resources, navigate your product, and launch other “actions” from within your product, helping them get answers and achieve success quickly.

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Pulkit Agrawal
Maker
📌
📖 The story of HelpBar: At Chameleon we've seen so many customers try to improve their user onboarding and self-serve experience to drive product-led growth 🚀 ❗️But there has always been a disconnect: Customers invested a lot in making sure their help articles and docs were great, but users would just start chat or send support messages without exploring these knowledge bases. A lot of the hard work on docs felt wasted or under-utilized 😔 It needed to be *much* easier for users to get access to docs, and it needed to be where they were working (in the product) As Chameleon 🦎 is good at doing stuff in-product, we saw the opportunity to bridge the gap, and built HelpBar 🔎, which lets users search from inside the product. They can search your help articles, developer docs, blog, learning hubs etc. Just add your top-level URL and we'll pull in the content. AND we enabled ✨ AI (using GPT) so users can ask questions and get summarized answers from these resources. They can also navigate to other pages in your app, or launch "actions" / shortcuts with other tools, such as: - booking a call in-app via Calendly / Chili Piper / Hubspot - submitting a form via Typeform / Airtable - review a clickable prototype or demo via Figma / Navattic / Arcade etc. - watch a full-screen video via Loom / Wistia / YouTube etc. So there's a lot that's possible through this search interface, which can be triggered using CMD+K or any keyboard shortcut you set (you can also set a click target on your page or use the API). We spent a lot of time working on this and found a way to make this affordable for us, so we're offering it for free 🤑 (The way we will monetize is by driving awareness of our core product which is paid.) Happy to answer any questions about the product, our strategy, Chameleon, our launch approach etc. Thanks in advance for your support and interest 🙏
Auren Hoffman
@_pulkitagrawal this is awesome. thank you for building this!
Ruben Lozano
@_pulkitagrawal congratulations for the new product!! I am looking forward to seeing in action. 🙂
Pulkit Agrawal
Maker
@rubenlozanome Thank you! You can try it without even signing up at helpbar.ai. Add a ? at the end of your question to see the AI in action too 👀
Pulkit Agrawal
Maker
@auren it's been really fun to see it grow and the team get excited about the additional functionality. It's also been great that we've been able to rely on a bunch of tech that we already had built for the main Chameleon product (e.g. styling, targeting, analytics, integrations etc.)
Brooke Freedman
@auren 👏
Hiten Shah
Hunter
📌
Free B2B products like this that are really useful used to be common place. It’s nice to see this launch from the Chameleon team who has been all-in on in-app methods to help users of a SaaS product. Feels like this is a natural progression for them and a powerful (and potentially impactful) add-on for any SaaS app.
Pulkit Agrawal
Maker
@hnshah We think this should be standard across all SaaS apps and didn't want to deter adoption by charging for it... and we already have a successful core product that we charge for :) There are a lot of synergies in using HelpBar along with product tours (e.g. starting an interactive tour as part of a search or question from a user) so that's how we think about it being connected in driving success of our overall endeavour.
Sofia Quintero
@hnshah @_pulkitagrawal congratulations! The Chameleon team continues to ship great products! Super excited to see the progress 🚀
Pulkit Agrawal
Maker
@sofiaqt thank you! We have so many ideas on how to improve SaaS UX (personalized, dynamic, contextual, relevant) to drive adoption and growth 😋
Brooke Freedman
@hnshah 🙏
Brian Norton
Maker
We have somehow always known how much time, energy, effort, scrutiny, linking, H2ing, screenshotting, video making, API documenting, and just about everything else important to SaaS goes into making a high quality Help center. I think it's a shame to banish all of that content to a subdomain. We merely set out to deprecate multiple "lists of Chameleon experiences" with a universal search box but ended up building for ourselves and our customers at the same time. Let's unlock all of that Help center content and make CMD+K search a new default for all B2B SaaS products! shout to the whole team for making this real! special shout to @_pulkitagrawal for being a product partner and @kristin_zinser + @felipebernardes for all of the solid frontending
Pulkit Agrawal
Maker
and @nort for building most of the rest of it 😅 Love how it keeps getting better and this is just the start 🚀
Kristin Zinser
Maker
@_pulkitagrawal @felipebernardes @nort LETS GO CMD+K!!!!! 🚀⌨️
Neel Patel 🦕
@_pulkitagrawal Looks pretty solid. Loved the fact that it works with a lot of platforms via integrations. I hope you take the top spot here today!
Pulkit Agrawal
Maker
@neelptl2602 thanks Neel, appreciate your support! I'm hoping the SaaS community is out in force today :-D
Kevin Brown
@neelptl2602 Absolutely, Neel. It's a classic case of "more than a sum of it's parts." Knowledge resource(s) AND Site Search AND integrations AND Walkthru Tours all in one place. I hope this is a tool that can really help you and others!
Congratulations team HelpBar by Chameleon on the incredible launch of your brilliant product on Producthunt! Your solution to user navigation is much needed in the market. It would be amazing if you could incorporate AI technology in the future to make resource suggestions even more intuitive and personalized. Keep up the terrific work!
Kirsty Finlayson
Maker
Thanks for your support @manmohit 🙌 🎉 Our AI can currently use your Help Resources/Dev Docs/Blogs as its database of knowledge, then return answers to users when they ask a question with a "?" at the end of their query. You can also use Segmentation so that new users see recommendations for "Getting Started" as their Pinned "always there" resources, while a seasoned product user could be shown help documents and events related to continuous learning or cross-discovery. We're excited to continue making in-app UX more delightful – watch this space for more!
Pulkit Agrawal
Maker
@manmohit it's live now and you can try it! 1. Go to helpbar.ai 2. Add the URL of any public help center (e.g. your own company's) 3. Click "Show" to open the HelpBar 4. Ask a question (ending in ?) 5. Wait for the AI-generated answer! ✨
Brian Norton
@manmohit @_pulkitagrawal on helpbar.ai most of the time to generate an AI answer is spent fetching the content of the most relevant Help center page(s) -- when you're a Chameleon customer we cache content provide answering in a matter of 2-3 seconds.
Russ Brown
Congrats on the launch, love this!
Jay Filiatrault
Maker
@therusstler 💚 right back at you!
Pulkit Agrawal
Maker
Ângela Guedes
Congrats on the launch! Such a powerful way to empower users to self-serve, right when they need answers to their questions the most. Best of luck with the launch, chameleon team!
Kirsty Finlayson
Maker
@angelaguedes thank you, Angela! The command+K pattern is something we see in the most modern PLG apps and now with HelpBar, it's easy and free to bring that into your app. We're excited to see this pattern more in the wild.
Tiago Mota
@angelaguedes Thanks, Ângela! I'm super excited to see the HelpBar contribute to teams looking to solve the dilemma of scaling CS 🥲
Kristin Zinser
Maker
@angelaguedes It's all about user empowerment! Thank you so much! 🙌
Kenichi Nakahara
As a Macbook user it looks like enhanced Spotlight! I'll give it a try
Pulkit Agrawal
Maker
@nkennek yay thank you! It does require an implementation on the product it should be used for; but you can test it out with any public help center! Try it without signing up at helpbar.ai
Felipe Bernardes
Maker
@nkennek as a spotlight hard user and having worked in the implementation, I really appreciate your feedback! 🙌
Max Gayler
Massive congrats on the launch team! so many growing businesses are about to take onboarding a lot more seriously without all the stress. Knowledge disparity is slowing us all down and this is a game-changer for turning every rock over at the same time instead of one by one.
Pulkit Agrawal
Maker
@max_gayler1 well put! "Knowledge disparity" is a key privilege/structural bias that this can help level. If everyone can easily search (a pattern we're used to) then it makes it easy to find the help you need, without it depending on your technical prowess -- great for people who are not the most adept at using software!
Kirsty Finlayson
Maker
@max_gayler1 work smarter, not harder – no stress 😉 we hope HelpBar will make it easy to create more power users! thanks for the support and guidance on our big launch!
Elyssa Stewart
Congrats on the launch Chameleon team - this is epic!
Pulkit Agrawal
Maker
@elyssa_stewart thanks Elyssa, hopefully it brings a better UX to many SaaS products and end-users!
Tiago Mota
@elyssa_stewart yay! Thanks Elyssa 🙏
Jacob Thibodeau
@elyssa_stewart woohooooo thanks, Elyssa!! Yet another way to help book meetings too 👀🌶️
Kirsty Finlayson
Maker
@elyssa_stewart 🌶️ 🦎 thanks, Elyssa!
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