Automate your Customer Service answers and processes with AI
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Rohan Chaubey

Brainwave - Automate customer service answers and processes with AI

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Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions, such as collecting leads and booking meetings.

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Rendy Dalimunthe
Traditionally, Customer Service (CS) has been viewed as a cost center, but with innovative solutions like this, it can be transformed into a hub of innovation. Revolutionizing your cost center is crucial for a company striving for enduring profitability.
Javier Marco
Maker
@rawsd10 Thank you for your kind words and support Rendy, means a lot to us. This is exactly why we decided founding Brainwave, to transform CS from a cost centre into a competitive advantage.
ayberk bozkus
🤖 Brainwave looks like a life-saver for customer service teams! I really appreciate that you've validated your solution by answering 1,000 real customer queries. That's dedication! 💪 How customizable are the responses and workflows? I'm imagining that for certain industries or types of products, there may be some specific terminology or processes that need to be adhered to.
Javier Marco
Maker
@ayberkbozkus Thank you so much Ayberk for your support and feedback. The system is designed to learn from your data to ensure high quality and personalized responses. In terms of workflows and processes, we work each day to make the product as customizable as possible for every company. For some enterprise-level customers that need deep customizations in some specific tasks, we develop tailor-made solutions which ensure the best customer experience. Thanks again!
Philipp Shay
Hi there! Congratulations. You are doing fantastic product. Good luck to you! What’s the difference between your product and your competitors, like Botsonic, Chatbase and etc.?
Javier Marco
Maker
@kinzarra Hi Philipp, appreciate your support and feedback. 1) Ease of use 2) 2-2.5x training speed 3) Our core: we don’t conceive a chatbot just as a text responses bot, but as an automation assistant for your customer operations. This means that Brainwave, in addition to text-based answers, can perform actions and processes involved in a conversation, such as collecting leads, closing demos or pretty soon automating returns and refunds. This allows our chatbot to handle even complex issues, and increase containment to 70-90% of all customer inquiries and automate 2-3x customer support work, vs other alternatives which can reach 20-30% automation at their maximum capabilities. Hope I have clarified a little bit your question, and thanks again!
Ahmad Ali
Amazing! Congrats on the launch
Javier Marco
Maker
@motiondock thank you for your support Ahmad
Abhishek Ambad
Congratulations on the launch 🥳
Javier Marco
Maker
@abhishek_ambad Thank you so much Abhishek!
ori sela
Congrats on the launch! This is a great way of saving time. Best of luck for the team.
Javier Marco
Maker
@ori_sela1 Hi there Ori, thank you for your words and support.
Kunal Mehta
Your tool has great potential to revolutionize customer service. If you're interested in discussing these suggestions or anything else, feel free to connect with me on Product Hunt. Looking forward to exchanging ideas!
Javier Marco
Maker
@realkunalmehta Hey there Kunal, happy to connect 👋
Brainwave is a game-changer for customer service! With the power to resolve over 70% of inquiries, it's a time-saving hero.
Javier Marco
Maker
@akanksha_hunts Hi there Akanksha, thanks for your support!
Ollie Crow
Great product! Best of luck!
Javier Marco
Maker
@olliecrow Thanks!
Oleksandr Naumov
Congrats with amazing launch! Just discovered Brainwave, and it's a remarkable breakthrough customer service! This automation tool is a wizard at resolving customer inquiries, handling over 70% of them effortlessly. From automating text-based responses to tasks like lead collection and meeting bookings, Brainwave is your trusty sidekick for efficient customer service. "Hello" to streamlined customer support. Love it!
Javier Marco
Maker
@oleksandr_naumov Thank you so much Oleksandr for your support and kind words. Happy you like it 👍
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