Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions, such as collecting leads and booking meetings.
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Do you use Brainwave?
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Maker
π
Hi Product Hunt π
We are thrilled to share Brainwave, a generative AI powered tool that helps fast growing companies automate over 70% of their customer service processes. We help them automate actions, such as collecting leads and scheduling meetings in addition to text-based responses.
We spoke to over 50 customer-facing leaders just to understand why the current industry leading chatbots donβt work well. We realized that companies today are spending hundreds of hours finding and creating examples to train a bot that only resolves 30% of tickets on average. With the latest advancements in LLMs, we improve this experience by automatically learning from training data and automating resolution paths with much higher accuracy.
We personally answered over 1,000 REAL customer queries for our pilot client while dog-fooding our product, making sure we could understand and improve upon all the details that impact the agents' experience. Through countless iterations, we ensure that our tool can cover even the nuanced questions.
We help companies scale up their customer service process without linearly increasing the cost through the following main features:
Agent Assist: Save your agents more than 80% of their ticket handle time, we deliver answers based on a combination of your most up-to-date knowledge base, FAQs and previous training. Our tool presents agents with the resources we use to derive the answer, as well as all relevant user information.
Automatic answering: Once your agents feel comfortable with the consistent quality of the test environment answers, we move on to answering queries automatically with no agent involvement.
Automatic actioning: Some of the most time-consuming queries involve checking multiple tools and taking pre-defined actions. We help companies automate a significant portion based on decision trees and workflows.
π₯ Coming soon:
-Return automation: extend trials and issue refunds without manual intervention.
-Email integration: in addition to the website integration available, you'll be able to integrate your chatbot with your email.
π Our Ask:
We are currently onboarding new customers and helping them 3-4x their automation rate. If your team is overwhelmed by the number of support queries (50+ inquiries/daily and growing, 2+ customer support agents), let us help you by scheduling a call with us here or email us at javier@brainwave.so. You can also visit our website here.
Best,
Co-founders @ Brainwave.so.
π€ Brainwave looks like a life-saver for customer service teams! I really appreciate that you've validated your solution by answering 1,000 real customer queries. That's dedication! πͺ How customizable are the responses and workflows? I'm imagining that for certain industries or types of products, there may be some specific terminology or processes that need to be adhered to.
I tried and I was impressed. I asked in french the bot answered in french. I ask in french to get a human and he sent me a calendly. then I asked in german, and it worked too ! amazing
Brainwave's integration on our company is a goldmine of data. Now, the product team has a direct source of user feedback, questions, and problems. It's amazing!
