Some product for which you are paying and are happy about it and would recommend for other E-Commerce Companies.
- I have been running an ecommerce business for the last two years. During this time, I have realized that customer support is equally important as other aspects of the business, especially in e-commerce. On recommendation by a friend, I opted for a ticketing tool - ProProfs Help Desk (https://www.proprofsdesk.com/), with the aim to improve the support system. Today, I can confidently say that every customer issue is resolved on time. Agents are extremely happy with the way this tool works. It has all the features you will ever need - a simple Gmail-like interface, shared inbox, smart reports, canned responses, and much more.