Which is best SaaS product for E-Commerce Companies?

Smartlook is getting you the best insights combining session recording, automatic event tracking, funnels, retrospective data, and heatmaps.

Realy usefull to optimise the UI of the eshop.

Usefull to collect feedback from the client. Mostly free for shopify users.

Shopify should help you in getting your e-commerce portal up and running quite easily.

Freshdesk for all your customer support needs.

Heap should help you with event visualization, allowing you to segment users and identify issues such as cart abandonment.

Session replay would allow to actually see and playback how visitors interact with your site.

I have been running an ecommerce business for the last two years. During this time, I have realized that customer support is equally important as other aspects of the business, especially in e-commerce. On recommendation by a friend, I opted for a ticketing tool - ProProfs Help Desk (https://www.proprofsdesk.com/), with the aim to improve the support system. Today, I can confidently say that every customer issue is resolved on time. Agents are extremely happy with the way this tool works. It has all the features you will ever need - a simple Gmail-like interface, shared inbox, smart reports, canned responses, and much more.