What's a good product for customer support?

Looking for a reliable, well designed product that can support the following: 1. Multiple inboxes - gmails, emails, google groups 2. Knowledge base(s) 3. Teams 4. Features like - tagging conversations/notes, Internal Notes, Saved replies, Assign mails/messages 5. Can have customer data from our database 6. Integrates with live chat 7. Cost-effective (one that charges per user) reliable, well designed product
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6 recommended
  1. 4
    Freshdesk

    Everything you need to deliver exceptional customer support.

    Tejas Kinger20SaaS Product Marketing @ Freshworks Inc · Written
    I'd suggest trying Freshdesk. It covers the 7 asks that you have and is priced quite affordably. It comes with a 30 day trial as well. Give it a spin.
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  2. 1
    HelpScout

    Simple support system, without all the crap you don't need

    John Ababseh10Epiphany Enthusiast · Written
    HelpScout has a ton of options for customer support that fits the criteria you're looking for.
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  3. Faasthelp has all the features you are looking for and for an affordable price, simple, easy customer support engagement software Simple live chat, Easy helpdesk ticketing system where you can add any number of agents with no additional costs, a knowledge base where you can add any number of questions and also an additional feature of Knowledge base questions is that you can add visuals, screenshots to the questions for better understanding.
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  4. 1
    Freshchat

    Catch 'em all. Keep 'em all.

    Arun Sathiya4Happiness Engineer, Automattic · Written
    Freshchat is a powerful, full-featured modern messaging software for sales and customer engagement. Made for web and mobile chat. Powerful Intercom-alternative.
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  5. 1
    Deskun

    Communicate across all social channels in Gmail

    Anastasia VereschaginaMarketing Manager, Deskun · Written
    Anastasia Vereschagina made this product
    Deskun fits almost every criterion from your list. It's a simple and very affordable tool.
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  6. Vitaliy VerbenkoRegular Canadian guy · Written
    Vitaliy Verbenko made this product
    Helprace is a easy-to-use help desk with all the features you listed. It's also a knowledge base, community, and feedback management system. All cleanly integrated with one another. You can disable things you don't need and only pay for what you use.
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