What's a good product for customer support?

Most of our support inquiries come through email. If you manage an email account like support@ or helpdesk@ with other people, this might be the best app to help you manage that. It lets you assign and resolve emails with a simple click. This way my team members have a clear overview of the daily workflow and save up a lot of time, as they are not switching between multiple apps anymore. Also, a big plus is the integrated chat function for single or team chatting (emojis and GIFs😎 included) and the discussions around and emails - loops, which replace forwarding or BCCing people to emails.

It's a fine combination of shared inbox, chatting, emails and discussions around an email all in one app. You can create and operate with teams and add multiple inboxes. The pricing is also reasonable.

It's the combination of live chat & help desk software with a ticketing system. The tool comes with many agent features (tagging, message sneak-peek, canned responses), and offers native integrations with Knowledge Base and ChatBot. Good design and decent pricing.

It’s a ticketing system that lets you automate customer communication and build relationships with leads. It gathers all incoming emails, requests from web forms, and stores them in one system.

Nice tool. We used it with our team.

Hi Namrata, Smartlook gives you the possibility to connect support tickets to videos. So you are able to replicate errors easily. Checkout Kiwi.com how they are using Smartlook in combination with support tickets: https://www.smartlook.com/blog/k... Hope that helps, Lukas CMO at Smartlook www.smartlook.com

1. Multiple inboxes - gmails, emails, google groups - YES + you can create any channel based on the source of the conversation and the customers type 2. Knowledge base(s) - YES, and it is enhanced with SEO opportunity 3. Teams - YES + access rights and restrictions 4. Features like - tagging conversations/notes, Internal Notes, Saved replies, Assign mails/messages - YES YES YES AND YES - such a powerful "customer assistance machine" 5. Can have customer data from our database - YES, easily integrate it into your infrastructure, plus data migration opportunity 6. Integrates with live chat - YES but in another way - Dashly has its own live chat tool, so no 3d party is needed 7. Cost-effective (one that charges per user) reliable, well designed product - YES, it's cost-effective - no limit on users! Freemium is available

I think it is a really good tool! We are very proud of the team that stands behind the whole product. We are a team of 60 for now. And we keep growing Dashly and all the businesses of our customer.

I'd suggest trying Freshdesk. It covers the 7 asks that you have and is priced quite affordably. It comes with a 30 day trial as well. Give it a spin.

We are using Freshdesk for our new product ElasticRoute and it's really easy to use!

Simple to implement yet powerful in use.

Powerful tool to collect customer feedback and prioritize customer support action. Integrate well with Intercom

In case you are a startup or a business who is less aware of what should be the features of a good customer support tool, here is some help for you. The product should be simple to use with no need for training. You should have access to multiple inboxes. Automatic notifications can be sent to users and customers Split the parent ticket into child tickets Integrated with live chat, knowledge base, and survey maker.

In the event that you are a startup or a business who is less mindful of what ought to be the highlights of a decent client assistance device.

Amazing and Simple, their free plan is great and plugins are very helpful, only feature missing is GDPR support like others

If you want a low cost solution then this is the way to go - we used this initially for our product https://buyfunnyaprons.com/ but then realised people don't always put their emails. Then we switched our to fb messenger app widget for our website so we had a way to recapture and get back to our users! Hope this helps.

HelpScout has a ton of options for customer support that fits the criteria you're looking for.

Simple and customizable. As they say: "without all the crap you don't need"

HelpScout is all in one software for customer-facing teams. It offers you Live chat, Helpdesk & Support ticket. What else do you want?

I suggest you try Jitbit, it includes everything you might need from a customer service app, livechat, Knowledge Base, even rule-based chat bots

HelpCrunch is a great all-in-one customer support solution. Check it out https://helpcrunch.com/

try it!

We use Groove. It is really easy.

We use Groove, incredibly easy and quick to get set up and we have yet to outgrow it!

No brainer if you're a Slack user!

With Hiver, you get to turn your Gmail inbox into a help desk. Teams don't have to migrate and learn a new tool - they can get started on Hiver within minutes. The platform is intuitive, easy-to-use and also inexpensive. It allows support teams to assign tickets in a single click without having to forward or CC emails. There's visibility across the entire team on which rep is working on what ticket and what's the status of all the individual tickets. Your team members can also discuss customer tickets using notes which are attached to every email thread, instead of sending more emails. Integrating Hiver with other tools is easy - you can do this using Zaps. The platform also comes with a 14-day free trial.

Simple and intuitive. It has all the necessary features for small and medium-sized businesses

Askneo helps you build a personal relationship with customers using text message. It's super simple and brings a personal touch :) They are launching today Tuesday 7/21 on PH and they have a pretty sick offer!!! https://www.producthunt.com/post..."

It ticks all the requirements a small/medium team might need and it very startup friendly priced

I think this is where LiveAgent would be a good fit, it meets your requirements and it's often considered best performance/value for the price.

LiveAgent has everything you need. 1. It streamlines all your communication channels (social media, live chat, voice call, email) into a single unified inbox. You can also connect multiple email addresses and phone numbers to your account. 2. It offers a fully customizable knowledge base/customer portal that can include FAQs, articles, videos, feedback, and suggestions, as well as community forums. 3. The software allows you to assign tickets to departments, as well as transfer department ownership. It allows you to monitor department performance and has a built-in internal chat for employees. 4. LiveAgent's features include tags, notes, internal notes, saved replies, as well as ticket/responsibility assignments and transfers. 5. LiveAgent has built-in data migration plugins for most alternative help desks. If they don't have a plugin for your current help desk, they offer complimentary data migration. 6. LiveAgent has a native live chat within the software. Currently, it's the fastest chat widget on the market. It is also fully customizable and supports offline messaging, pre-chat forms, and proactive chat invitations. 7. LiveAgent offers a free plan as well as three paid plans. The all-inclusive plan is a steal, as you get all these useful features (live chat, ticketing, knowledge base, reporting, analytics, automation, gamification) for the price of an average dinner for two.

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