What's a good product for customer support?

Looking for a reliable, well designed product that can support the following: 1. Multiple inboxes - gmails, emails, google groups 2. Knowledge base(s) 3. Teams 4. Features like - tagging conversations/notes, Internal Notes, Saved replies, Assign mails/messages 5. Can have customer data from our database 6. Integrates with live chat 7. Cost-effective (one that charges per user) reliable, well designed product
45 recommended
  1. 92
    Loop Email 2.0 💌 🚀

    Your team's new inbox 👨🏻‍💻👩🏽‍💻

    Jernej Pavlič
    Jernej PavličHead of Growth at Loop · Written
    Jernej Pavlič made this product
    Most of our support inquiries come through email. If you manage an email account like support@ or helpdesk@ with other people, this might be the best app to help you manage that. It lets you assign and resolve emails with a simple click. This way my team members have a clear overview of the daily workflow and save up a lot of time, as they are not switching between multiple apps anymore. Also, a big plus is the integrated chat function for single or team chatting (emojis and GIFs😎 included) and the discussions around and emails - loops, which replace forwarding or BCCing people to emails.
    Ana Topoljski
    Ana TopoljskiSocial Media Manager · Written
    It's a fine combination of shared inbox, chatting, emails and discussions around an email all in one app. You can create and operate with teams and add multiple inboxes. The pricing is also reasonable.
  2. 92
    LiveChat for Slack

    Move chats to Slack and talk to clients wherever you want

    Daria Zabój
    Daria ZabójContent designer · Edited
    It's the combination of live chat & help desk software with a ticketing system. The tool comes with many agent features (tagging, message sneak-peek, canned responses), and offers native integrations with Knowledge Base and ChatBot. Good design and decent pricing.
  3. 76

    Simple ticketing system for teams.

    Daria Zabój
    Daria ZabójContent designer · Written
    It’s a ticketing system that lets you automate customer communication and build relationships with leads. It gathers all incoming emails, requests from web forms, and stores them in one system.
    Steven Thompson
    Steven ThompsonFront End Motion Artist · Written
    Nice tool. We used it with our team.
  4. 50
    Smartlook Qualitative Analytics

    Free user recording, heatmaps and analytics for sites & apps

    Lukas Mehnert
    Lukas MehnertB2B SaaS Marketer · Written
    Lukas Mehnert made this product
    Hi Namrata, Smartlook gives you the possibility to connect support tickets to videos. So you are able to replicate errors easily. Checkout Kiwi.com how they are using Smartlook in combination with support tickets: https://www.smartlook.com/blog/k... Hope that helps, Lukas CMO at Smartlook www.smartlook.com
  5. 36
    Dashly.io (ex. Carrrot.io)

    Turn visitors into customers with data driven conversation

    Valerie Fenske
    Valerie FenskeGrowth Marketing @ dashly.io · Edited
    Valerie Fenske made this product
    1. Multiple inboxes - gmails, emails, google groups - YES + you can create any channel based on the source of the conversation and the customers type 2. Knowledge base(s) - YES, and it is enhanced with SEO opportunity 3. Teams - YES + access rights and restrictions 4. Features like - tagging conversations/notes, Internal Notes, Saved replies, Assign mails/messages - YES YES YES AND YES - such a powerful "customer assistance machine" 5. Can have customer data from our database - YES, easily integrate it into your infrastructure, plus data migration opportunity 6. Integrates with live chat - YES but in another way - Dashly has its own live chat tool, so no 3d party is needed 7. Cost-effective (one that charges per user) reliable, well designed product - YES, it's cost-effective - no limit on users! Freemium is available
    Roman Eaton
    Roman EatonDashly Chatbot is live today! · Written
    Roman Eaton made this product
    I think it is a really good tool! We are very proud of the team that stands behind the whole product. We are a team of 60 for now. And we keep growing Dashly and all the businesses of our customer.
  6. 34
    The Freshdesk Mint Experience

    The biggest product and visual update to Freshdesk

    Tejas Kinger
    Tejas KingerPMM @ Plum | Prev. @ Freshworks Hiver · Written
    I'd suggest trying Freshdesk. It covers the 7 asks that you have and is priced quite affordably. It comes with a 30 day trial as well. Give it a spin.
    Aline Tan
    Aline TanKeep hustling! · Written
    We are using Freshdesk for our new product ElasticRoute and it's really easy to use!
  7. 33
    An all-new Intercom

    A bold aesthetic. Simplified navigation. Faster workflows.

    Peter van Teeseling
    Peter van TeeselingGlobal #printhacking community connector · Written
    Simple to implement yet powerful in use.
  8. 23

    Collect user feedback from web apps. Simple and customizable

    Fabian Maume
    Fabian MaumeFounder of Tetriz.io · Written
    Powerful tool to collect customer feedback and prioritize customer support action. Integrate well with Intercom
  9. 21
    ProProfs Knowledge Base
    In case you are a startup or a business who is less aware of what should be the features of a good customer support tool, here is some help for you. The product should be simple to use with no need for training. You should have access to multiple inboxes. Automatic notifications can be sent to users and customers Split the parent ticket into child tickets Integrated with live chat, knowledge base, and survey maker.
    Anuj Mishra
    Anuj MishraDigital Marketing · Written
    In the event that you are a startup or a business who is less mindful of what ought to be the highlights of a decent client assistance device.
  10. 14
    Crisp 2.0

    All-in-one solution to communicate with your customers

    Subhajeet Dey
    Subhajeet DeyShaping the future of Education in India · Written
    Amazing and Simple, their free plan is great and plugins are very helpful, only feature missing is GDPR support like others
    Comments (1)Share
    If you want a low cost solution then this is the way to go - we used this initially for our product https://buyfunnyaprons.com/ but then realised people don't always put their emails. Then we switched our to fb messenger app widget for our website so we had a way to recapture and get back to our users! Hope this helps.
  11. 13

    Simple support system, without all the crap you don't need

    John Ababseh
    John AbabsehEpiphany Enthusiast · Written
    HelpScout has a ton of options for customer support that fits the criteria you're looking for.
    Simple and customizable. As they say: "without all the crap you don't need"
    HelpScout is all in one software for customer-facing teams. It offers you Live chat, Helpdesk & Support ticket. What else do you want?
  12. 13
    Imgen by JitBit

    Autogenerate social media thumbnails via a free API

    AlexJitbit - a helpdesk ticketing system · Written
    Alex made this product
    I suggest you try Jitbit, it includes everything you might need from a customer service app, livechat, Knowledge Base, even rule-based chat bots
  13. 15

    Customer communication tool for support, marketing & sales

    Daniil Kopilevych
    Daniil KopilevychSaaS Growth Marketer · Written
    Daniil Kopilevych made this product
    HelpCrunch is a great all-in-one customer support solution. Check it out https://helpcrunch.com/
    Ivan Burban
    Ivan BurbanCMO at Saldo Apps · Written
    try it!
  14. 10
    Groove 2.0

    Helping teams provide personal support at scale.

    Raj Mahal
    Raj MahalTravel Enthusiast · Written
    We use Groove. It is really easy.
    Tony Craig
    Tony CraigProduct Manager, ex. Head of UX · Written
    We use Groove, incredibly easy and quick to get set up and we have yet to outgrow it!
  15. 8

    The customer service app for all Slack users.

    Rémi Delhaye
    Rémi Delhaye25 yo guy. Entrepreneur and Engineer. · Written
    No brainer if you're a Slack user!
  16. 8
    Hiver 3.0

    Deliver brilliant customer service right from Gmail

    Ganesh Mukundan
    Ganesh MukundanSaaS and Burger enthusiast · Written
    With Hiver, you get to turn your Gmail inbox into a help desk. Teams don't have to migrate and learn a new tool - they can get started on Hiver within minutes. The platform is intuitive, easy-to-use and also inexpensive. It allows support teams to assign tickets in a single click without having to forward or CC emails. There's visibility across the entire team on which rep is working on what ticket and what's the status of all the individual tickets. Your team members can also discuss customer tickets using notes which are attached to every email thread, instead of sending more emails. Integrating Hiver with other tools is easy - you can do this using Zaps. The platform also comes with a 14-day free trial.
  17. 7

    Simple & affordable Helpdesk

    sivaramCofounder - HelpNinja.com · Written
    sivaram made this product
    Simple and intuitive. It has all the necessary features for small and medium-sized businesses
  18. 7

    Deliver personal customer service through texting

    Cole Kemmerer made this product
    Askneo helps you build a personal relationship with customers using text message. It's super simple and brings a personal touch :) They are launching today Tuesday 7/21 on PH and they have a pretty sick offer!!! https://www.producthunt.com/post..."
  19. 7

    Multi-channel and easy-to-use customer service software.

    David Cacik
    David CacikHead of Marketing · Written
    It ticks all the requirements a small/medium team might need and it very startup friendly priced
    Matej Kukucka
    Matej KukuckaCMO & Startup Founder · Written
    Matej Kukucka made this product
    I think this is where LiveAgent would be a good fit, it meets your requirements and it's often considered best performance/value for the price.
    Sona Pisova
    Sona PisovaWriter. Tutorial star. · Written
    LiveAgent has everything you need. 1. It streamlines all your communication channels (social media, live chat, voice call, email) into a single unified inbox. You can also connect multiple email addresses and phone numbers to your account. 2. It offers a fully customizable knowledge base/customer portal that can include FAQs, articles, videos, feedback, and suggestions, as well as community forums. 3. The software allows you to assign tickets to departments, as well as transfer department ownership. It allows you to monitor department performance and has a built-in internal chat for employees. 4. LiveAgent's features include tags, notes, internal notes, saved replies, as well as ticket/responsibility assignments and transfers. 5. LiveAgent has built-in data migration plugins for most alternative help desks. If they don't have a plugin for your current help desk, they offer complimentary data migration. 6. LiveAgent has a native live chat within the software. Currently, it's the fastest chat widget on the market. It is also fully customizable and supports offline messaging, pre-chat forms, and proactive chat invitations. 7. LiveAgent offers a free plan as well as three paid plans. The all-inclusive plan is a steal, as you get all these useful features (live chat, ticketing, knowledge base, reporting, analytics, automation, gamification) for the price of an average dinner for two.
  20. 7
    Founder Content

    World’s biggest curated list of resources for founders ❤️

    Nick Timms
    Nick Timms🏋️ Drag, 🚀 Whoisvisiting, 💭 more on site · Written
    Nick Timms made this product
    Everything Inbox all from inside Gmail