What's a good product for customer support?
- Tejas Kinger20SaaS Product Marketing @ Freshworks Inc · WrittenI'd suggest trying Freshdesk. It covers the 7 asks that you have and is priced quite affordably. It comes with a 30 day trial as well. Give it a spin.
It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.
My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.
- John Ababseh10Epiphany Enthusiast · WrittenHelpScout has a ton of options for customer support that fits the criteria you're looking for.
- Kris AgueroCo-Founder of @Advancify
We love using Help Scout to rally up the support related emails we get on a regular basis. We switched over from Google Groups and won't look back!
- Tonx KonecnyFounder, YES PLZ
My last company, Tonx Coffee made great use of Helpscout. It feels like a secret weapon.
- Swetha SharmaFaasthelp · WrittenFaasthelp has all the features you are looking for and for an affordable price, simple, easy customer support engagement software Simple live chat, Easy helpdesk ticketing system where you can add any number of agents with no additional costs, a knowledge base where you can add any number of questions and also an additional feature of Knowledge base questions is that you can add visuals, screenshots to the questions for better understanding.
- Arun Sathiya4Happiness Engineer, Automattic · WrittenFreshchat is a powerful, full-featured modern messaging software for sales and customer engagement. Made for web and mobile chat. Powerful Intercom-alternative.
The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.
It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.
The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.
- Arun SathiyaHappiness Engineer, Automattic
This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.
- Anastasia VereschaginaMarketing Manager, Deskun · WrittenAnastasia Vereschagina made this productDeskun fits almost every criterion from your list. It's a simple and very affordable tool.
- Alexey VlasovIPO Manufacture
An excellent tool for managing mail letters. Many useful functions. We use it in work every day in our company throughout the year. It is regularly updated, a team of developers is working on it and this is noticeable. They make it better with every update. Thanks to the developers!
- Игорь АлексеенкоCustomer Service Rep
Even though I'm using the free features, I find them very useful. Snoozing, delayed replaies, tracking, this all helps organizing daily email tasks and keep everyting on a strict time frame. Very grateful to the team. I don't have the area to apply paid features yet, but hopefully sometime in future I'll definitely try them out as well.
Keep up doing the great job.
- Vitaliy VerbenkoRegular Canadian guy · WrittenVitaliy Verbenko made this productHelprace is a easy-to-use help desk with all the features you listed. It's also a knowledge base, community, and feedback management system. All cleanly integrated with one another. You can disable things you don't need and only pay for what you use.
