Looking for a reliable, well designed product that can support the following: 1. Multiple inboxes - gmails, emails, google groups 2. Knowledge base(s) 3. Teams 4. Features like - tagging conversations/notes, Internal Notes, Saved replies, Assign mails/messages 5. Can have customer data from our database 6. Integrates with live chat 7. Cost-effective (one that charges per user) reliable, well designed product
- Faasthelp has all the features you are looking for and for an affordable price, simple, easy customer support engagement software Simple live chat, Easy helpdesk ticketing system where you can add any number of agents with no additional costs, a knowledge base where you can add any number of questions and also an additional feature of Knowledge base questions is that you can add visuals, screenshots to the questions for better understanding.
- Vitaliy Verbenko made this productHelprace is a easy-to-use help desk with all the features you listed. It's also a knowledge base, community, and feedback management system. All cleanly integrated with one another. You can disable things you don't need and only pay for what you use.