What's a good product for customer support?

Looking for a reliable, well designed product that can support the following: 1. Multiple inboxes - gmails, emails, google groups 2. Knowledge base(s) 3. Teams 4. Features like - tagging conversations/notes, Internal Notes, Saved replies, Assign mails/messages 5. Can have customer data from our database 6. Integrates with live chat 7. Cost-effective (one that charges per user) reliable, well designed product
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26 recommended
  1. 60
    Loop Email 2.0 💌 🚀

    Your team's new inbox 👨🏻‍💻👩🏽‍💻

    Jernej Pavlič
    Jernej PavličHead of Growth at Loop · Written
    Jernej Pavlič made this product
    Most of our support inquiries come through email. If you manage an email account like support@ or helpdesk@ with other people, this might be the best app to help you manage that. It lets you assign and resolve emails with a simple click. This way my team members have a clear overview of the daily workflow and save up a lot of time, as they are not switching between multiple apps anymore. Also, a big plus is the integrated chat function for single or team chatting (emojis and GIFs😎 included) and the discussions around and emails - loops, which replace forwarding or BCCing people to emails.
    CommentsShare
    Ana Topoljski
    Ana TopoljskiSocial Media Manager · Written
    It's a fine combination of shared inbox, chatting, emails and discussions around an email all in one app. You can create and operate with teams and add multiple inboxes. The pricing is also reasonable.
    CommentsShare
  2. 36
    LiveChat

    Premium live chat and help desk software for business.

    Daria Zwierz
    Daria Zwierz21Online Community Enthusiast · Edited
    It's the combination of live chat & help desk software with a ticketing system. The tool comes with many agent features (tagging, message sneak-peek, canned responses), and offers native integrations with Knowledge Base and ChatBot. Good design and decent pricing.
    CommentsShare
  3. 28
    HelpDesk

    Ticketing software for effortless customer support

    Daria Zwierz
    Daria Zwierz21Online Community Enthusiast · Written
    It’s a ticketing system that lets you automate customer communication and build relationships with leads. It gathers all incoming emails, requests from web forms, and stores them in one system.
    CommentsShare
  4. 19
    Smartlook for Mobile Apps

    A free, simple way to get better UX for your apps 😻

    Lukas Mehnert
    Lukas Mehnert3Smartlook Hunter · Written
    Lukas Mehnert made this product
    Hi Namrata, Smartlook gives you the possibility to connect support tickets to videos. So you are able to replicate errors easily. Checkout Kiwi.com how they are using Smartlook in combination with support tickets: https://www.smartlook.com/blog/k... Hope that helps, Lukas CMO at Smartlook www.smartlook.com
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  5. 16
    Freshdesk

    Everything you need to deliver exceptional customer support.

    Tejas Kinger
    Tejas Kinger22SaaS Product Marketing @ Freshworks Inc · Written
    I'd suggest trying Freshdesk. It covers the 7 asks that you have and is priced quite affordably. It comes with a 30 day trial as well. Give it a spin.
    CommentsShare
    Aline Tan
    Aline TanKeep hustling! · Written
    We are using Freshdesk for our new product ElasticRoute and it's really easy to use!
    CommentsShare
  6. 14
    Dashly.io (ex. Carrrot.io)

    Turn visitors into customers with data driven conversation

    Roman Eaton
    Roman Eaton4Dashly live chat FREE is live🔥 · Written
    Roman Eaton made this product
    I think it is a really good tool! We are very proud of the team that stands behind the whole product. We are a team of 60 for now. And we keep growing Dashly and all the businesses of our customer.
    CommentsShare
  7. 12
    Intercom

    Communicate personally with every single customer.

    Peter van Teeseling
    Peter van TeeselingGlobal #printhacking community connector · Written
    Simple to implement yet powerful in use.
    CommentsShare
  8. 11
    SatisMeter

    Collect user feedback from web apps. Simple and customizable

    Powerful tool to collect customer feedback and prioritize customer support action. Integrate well with Intercom
    CommentsShare
  9. 10
    HelpScout

    Simple support system, without all the crap you don't need

    John Ababseh
    John Ababseh10Epiphany Enthusiast · Written
    HelpScout has a ton of options for customer support that fits the criteria you're looking for.
    CommentsShare
    Simple and customizable. As they say: "without all the crap you don't need"
    CommentsShare
    Utsav Patel
    Utsav PatelPolymath | SaaS Enthusiast | Hustler · Written
    HelpScout is all in one software for customer-facing teams. It offers you Live chat, Helpdesk & Support ticket. What else do you want?
    CommentsShare
  10. 11
    HelpCrunch

    Customer Communication tool for Support, Marketing & Sales

    Daniil Kopilevych
    Daniil KopilevychGrowth Manager at HelpCrunch · Written
    Daniil Kopilevych made this product
    HelpCrunch is a great all-in-one customer support solution. Check it out https://helpcrunch.com/
    CommentsShare
    Ivan Burban
    Ivan Burban13CMO at Stripo · Written
    try it!
    CommentsShare
  11. 6
    Jitbit Helpdesk

    Answer more support tickets faster

    Alex
    AlexFounder of Jitbit - a great helpdesk app · Written
    Alex made this product
    I suggest you try Jitbit, it includes everything you might need from a customer service app, livechat, Knowledge Base, even rule-based chat bots
    CommentsShare
  12. 6
    Crisp

    Live chat and live support for your product

    Subhajeet Dey
    Subhajeet DeyShaping the future of Education in India · Written
    Amazing and Simple, their free plan is great and plugins are very helpful, only feature missing is GDPR support like others
    Comments (1)Share
  13. In case you are a startup or a business who is less aware of what should be the features of a good customer support tool, here is some help for you. The product should be simple to use with no need for training. You should have access to multiple inboxes. Automatic notifications can be sent to users and customers Split the parent ticket into child tickets Integrated with live chat, knowledge base, and survey maker.
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  14. 5
    Slaask

    The customer service app for all Slack users.

    Rémi Delhaye
    Rémi Delhaye25 yo guy. Entrepreneur and Engineer. · Written
    No brainer if you're a Slack user!
    CommentsShare
  15. Ian Mikosz
    Ian MikoszTidio- Live chat and chatbots · Written
    A wonderful software that offers live chat powered by chatbots. You can integrate your email and messenger into the panel so you can reply easier. They have a feature-rich free option and you can upgrade pending your need whether more chatbot triggers or upgraded live chat options (upgrades are only $15 a month). Also the customer service is top knotch and they reply quick with full information to answer any questions.
    CommentsShare
    I second this. For a free option for startups, this is awesome! up to 3 customer service users for free, and it has a simple JS header code to get it working.
    CommentsShare
  16. 4
    Groove

    Simple online help desk

    We use Groove. It is really easy.
    CommentsShare
  17. 4
    Hiver

    Email collaboration platform to manage shared inboxes

    Ganesh Mukundan
    Ganesh MukundanSaaS and Burger enthusiast · Written
    With Hiver, you get to turn your Gmail inbox into a help desk. Teams don't have to migrate and learn a new tool - they can get started on Hiver within minutes. The platform is intuitive, easy-to-use and also inexpensive. It allows support teams to assign tickets in a single click without having to forward or CC emails. There's visibility across the entire team on which rep is working on what ticket and what's the status of all the individual tickets. Your team members can also discuss customer tickets using notes which are attached to every email thread, instead of sending more emails. Integrating Hiver with other tools is easy - you can do this using Zaps. The platform also comes with a 14-day free trial.
    CommentsShare
  18. 3
    Drag Pro

    Transform Gmail into organized To Do lists (like Trello)

    Nick Timms
    Nick TimmsDrag 2.0 is live today (16th April)! · Written
    Nick Timms made this product
    Everything Inbox all from inside Gmail
    CommentsShare
  19. 3
    HelpNinja

    Simple & affordable Helpdesk

    sivaram
    sivaramCofounder - HelpNinja.com · Written
    sivaram made this product
    Simple and intuitive. It has all the necessary features for small and medium-sized businesses
    CommentsShare
  20. Faasthelp has all the features you are looking for and for an affordable price, simple, easy customer support engagement software Simple live chat, Easy helpdesk ticketing system where you can add any number of agents with no additional costs, a knowledge base where you can add any number of questions and also an additional feature of Knowledge base questions is that you can add visuals, screenshots to the questions for better understanding.
    CommentsShare