Robin Singhvi
Robin SinghviFounder, SmartCue | B2B SaaS

What tools do small businesses use for online reputation management?

I've heard of Podium and Broadly, but was wondering if there are better, more cutting-edge tools to get customers to write reviews/provide feedback on Google/FB/Yelp/other local publications?
9 recommended
  1. 24

    A powerful, award-winning app for media monitoring 🚀

    Kuba Rogalski
    Kuba RogalskiContent Writer at LiveChat · Written
    There are different aspects of reputation management. You can either push negative mentions that appear in Google down in the search results for a given keyword or act proactively and monitor the web in search of the mentions on social media and other places online. Brand24 will help you with the latter. Nobody likes negative mentions, but they will appear at some point. It's worth reacting to them as soon as possible so you could minimise the impact they can have on your business.
  2. 19
    Inbox by Google

    Next generation inbox

    Great way to scan the internet and figure out what people are saying about you.
    Laurynas Almanis
    Laurynas AlmanisB2B SaaS Business Developer · Written
    Super helpful. It also works well to track competition.
  3. 19

    Count and analyze backlinks to a domain

    Dre Durr💡
    Dre Durr💡Growth is the only thing that matters · Written
    I love ahrefs. It is great to track your backlinks and social shares.
    Comments (2)Share
  4. 4

    Better Google alerts.

    Miriam Schwab
    Miriam SchwabCo-founder & CEO, Strattic · Written
    Really accurate alerts for mentions of your brand, products, or competitors.
    Jonathan Costet
    Jonathan CostetHead of Marketing · Written
    Real time monitoring on web, social, TV and radio - the most complete solution out there (by far)!
  5. 4
    Talkwalker Alerts

    Better than Google Alerts

    Eva Spinossa
    Eva Spinossawriter and reader · Written
    very simple tool to track your mentions
    Judith Ratajczak
    Judith RatajczakOnline Marketing Manager at TimeTac GmbH · Written
    just tested it - very good!
  6. 3

    A fast, easy, collaborative hiring tool

    Beth Hudson
    Beth HudsonSocial Media Marketer, Recruitee · Written
    Not a lot of businesses realize the impact that employer brand has on their overall reputation as a company. That's where Recruitee comes in. I work with them, but I honestly think their careers site editor produces some of the coolest looking job sites out there! The folks are also really knowledgeable, so reach out anytime to talk about employer reputation tactics. Just shoot an email to!
  7. 2
    Robin Singhvi
    Robin SinghviFounder, SmartCue | B2B SaaS · Written
    This is what I was referring to and was wondering if folks had other recommendations similar to this too.
  8. 2
    Topic Research by SEMrush

    Content ideas that resonate with your audience

    It's great for tracking backlinks, social media mentions and brand monitoring. You can also see comparisons between brands.
  9. 1

    Better social media keyword alerts

    Michal Mazurek made this product
    You'll often see authors of blog posts or products chiming in on dicussions about their creations ( ). If you want to do the same then Syften will help. And it has more advanced filters than the alternatives.