What tools do small businesses use for online reputation management?

I've heard of Podium and Broadly, but was wondering if there are better, more cutting-edge tools to get customers to write reviews/provide feedback on Google/FB/Yelp/other local publications?
Robin SinghviStruggling Entrepreneur · Asked

6 recommended

6
BRAND24

Keep track of your brand online.

Jakub Rogalski18Community Manager at Brand24 · Written
There are different aspects of reputation management. You can either push negative mentions that appear in Google down in the search results for a given keyword or act proactively and monitor the web in search of the mentions on social media and other places online. Brand24 will help you with the latter. Nobody likes negative mentions, but they will appear at some point. It's worth reacting to them as soon as possible so you could minimise the impact they can have on your business.
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ahrefs

Count and analyze backlinks to a domain

I love ahrefs. It is great to track your backlinks and social shares.
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1
Google Alerts

Monitor the web for interesting new content (redesigned)

Nikolaj Bomann MertzBlogger at The Data Dynasty · Written
Great way to scan the internet and figure out what people are saying about you.
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Mention

Better Google alerts.

Miriam SchwabFounder & CEO, illuminea & Strattic · Written
Really accurate alerts for mentions of your brand, products, or competitors.
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Recruitee

A fast, easy, collaborative hiring tool

Beth HudsonSocial Media Marketer, Recruitee · Written
Not a lot of businesses realize the impact that employer brand has on their overall reputation as a company. That's where Recruitee comes in. I work with them, but I honestly think their careers site editor produces some of the coolest looking job sites out there! The folks are also really knowledgeable, so reach out anytime to talk about employer reputation tactics. Just shoot an email to hello@recruitee.com!
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Robin SinghviStruggling Entrepreneur · Written
This is what I was referring to and was wondering if folks had other recommendations similar to this too.
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