Intercom

Name: Intercom
Rating: 4.59 (85 reviews)

The best AI Agent and AI-first Customer Service Platform

4.6•85 reviews•

4.4K followers

The best AI Agent and AI-first Customer Service Platform

4.6•85 reviews•

4.4K followers

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Customer support tools

•

AI Voice Agents

A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.

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Intercom Launches

Intercom + Fin AI Agent for Startups The best AI agent and AI-first customer service platform

Launched on May 7th, 2025

Knowledge Hub Power AI, agents and customers with the right content

Launched on June 27th, 2024

Fin AI Copilot An AI assistant for every support agent

Launched on June 27th, 2024

View all Intercom launches

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Forum Threads

p/intercom

•

12mo ago

Best, quick features to set up?

Hi! I m Ben, and I manage community support here at Product Hunt. We recently signed a new contract with @Intercom that has loads of new features, almost to the point that it s overwhelming

We had tried Fin in the past before the recent update (Fin 2.0?), and I ve been working on updating our help articles to make Fin work better whenever I have time. While Fin is a priority, I m also curious:

What features have others first implemented that were most impactful to your work? It could be data-wise or a reduction in volume! Anything making your team s work easier, with ~ideally~ minimal effort
What s been the best way for you to get everything set up? Navigating the Intercom Community, working with their team directly, reviewing help articles yourself, or something else?

Thanks in advance for any advice!!

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4.6

Based on 85 reviews

Review Intercom?

Reviews describe Intercom as polished, intuitive, and powerful for support and engagement, with fast setup, strong automations, and helpful customer data. Makers of

Jam

Synthesia

, and

Fibery

praise quick answers, reliable in-app communication, and seamless ecosystem fit, noting easy integrations and real-time help. Many highlight FIN AI for resolving common questions and reducing workload. Common drawbacks: steep, sometimes shifting pricing after startup discounts, occasional analytics gaps, and limited sales-focused features. Overall, teams report higher satisfaction and efficiency, especially when scaling support.

+82

Summarized with AI

Pros

user communication (26)

automated responses (10)

customer engagement (9)

AI-first approach (8)

intuitive interface (8)

live chat (6)

startup tier (6)

help center (5)

knowledge base (5)

real-time assistance (5)

Cons

pricing model (10)

complexity (3)

feature overload (2)

slow support (2)

Pros

Cons

Reviews

All Reviews

Most Informative

•2 reviews

Intercom is ideally suited for support scenarios where questions dominate requests and issues. Technical support, which is more oriented toward ITSM, internal support, or B2E scenarios, requires more advanced automation rules. 🔵 Advantages: 1. FIN AI functionality: Mirrors Chat GPT performance. It charges per resolution, not tokens - a distinct pricing model. It also feeds on conversations, which is a great way to keep the knowledge/content updated. 2. Detailed Requester Portrait: Vital for troubleshooting with insights into device, login time, email open time, etc. 3. Proactivity: Push messages, banners, and Product Tours facilitate quick adaptivity, lessening resistance to change. 4. Goals Functionality: Ideal for those without an in-house analytics team. 5. Knowledge Base: Robust, with varying permission levels & theme customization. 6. Process Builder: Contains all the essential features to optimize simple support scenarios. 7. Continuous Learning: Regularly updated academy offers valuable courses & certifications.

What's great

proactive messaging (3)knowledge base (5)customer data insights (2)AI-first approach (8)product tour (4)

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74 views1yr ago

Lettria

•2 reviews

As an AI/ NLP startup, we rely on Intercom to handle our customer communications and support. Intercom has been an invaluable tool for engaging with our users, gaining customer insights, and providing the fast, personalized support experience that's essential for any technology company. We love Intercom's conversational messaging and chat features. Their messaging system makes it easy to start personal, helpful conversations with each of our customers in a scalable way. We've found that taking a conversational approach, rather than just sending generic emails or alerts, has helped strengthen our customer relationships and build more trust and loyalty. Intercom's customer data and insights are also extremely helpful for an NLP product. Their 360-degree customer view gives us valuable data about how people are using our platform so we can continue improving the product. We get details on users, accounts, companies and more so we have all the context we need. Their support features like help center, knowledge base and chatbot options allow us to provide fast answers to common questions while reserving live support for our highest priority customers. This has enabled us to scale our support efficiently even with a small team.

What's great

chatbot (4)help center (5)user communication (26)personalized support (4)live chat (6)customer engagement (9)knowledge base (5)customer data insights (2)

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66 views3yr ago

•3 reviews

We’ve been using Intercom for more than 3 years and overall it does the job well. The platform is stable, easy to use, and works fine for day-to-day communication with clients. The only big thing missing for us is more sales-oriented features: like tracking conversions after chats, building proper sales funnels, or more advanced pipeline tools. That would make Intercom a complete solution for both support and sales.

What's great

user communication (26)

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10 views6mo ago

•2 reviews

What's great

proactive messaging (3)knowledge base (5)customer data insights (2)AI-first approach (8)product tour (4)

Report

74 views1yr ago

Lettria

•2 reviews

What's great

chatbot (4)help center (5)user communication (26)personalized support (4)live chat (6)customer engagement (9)knowledge base (5)customer data insights (2)

Report

66 views3yr ago

•3 reviews

What's great

user communication (26)

Report

10 views6mo ago

Intercom

The best AI Agent and AI-first Customer Service Platform

The best AI Agent and AI-first Customer Service Platform

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