Synthesia

Name: Synthesia
Rating: 3.92 (24 reviews)

Create AI videos from text in minutes

3.9•24 reviews•

1.2K followers

Create AI videos from text in minutes

3.9•24 reviews•

1.2K followers

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Create AI videos with AI avatars and natural AI voices. Generate engaging videos for e-learning, customer onboarding, etc. No need for actors, cameras or audio equipment.

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3.9

Based on 24 reviews

Review Synthesia?

Reviewers mostly praise Synthesia for making polished videos quickly, with easy editing, realistic avatars and voices, and strong use cases in training, onboarding, demos, sales, and client communication. Several say it saves time and is simple enough for non-video teams to use. But negative reviews are sharp: users report long waits for avatar creation and manual review, failed renders, account bans or policy-based rejections, weak refund handling, and slow support. A few also want better design controls, and some think rivals like HeyGen now offer better output quality.

+21

Summarized with AI

Pros

easy to use (7)

AI avatars (5)

fast video creation (2)

frequent updates (2)

helpful customer support (2)

natural AI voices (2)

saves time and resources (2)

Cons

misleading information (3)

poor customer support (3)

subscription limitations (3)

high cost for pro features (2)

strict no-refund policy (2)

video rendering issues (2)

Pros

Cons

Reviews

All Reviews

Most Informative

•1 review

Synthesia is an AI-driven video creation platform that promises to deliver high-quality videos with customizable avatars. However, my experience with the platform has been highly disappointing due to several critical issues that undermine its usability and value. Key Issues Excessive Time for Avatar Generation Creating a custom avatar takes an unreasonably long time, often spanning a couple of days. This delays the entire video production process significantly. Mandatory Human Review for Every Video Every video generated on Synthesia requires human review, which adds another couple of days to the process. This mandatory step defeats the purpose of using AI for quick and efficient video production. Contradicts the Purpose of AI The core appeal of AI video platforms is to enable rapid creation of high-quality videos. Unfortunately, Synthesia’s policies and processes are the exact opposite, resulting in frustrating delays and inefficiencies. High Costs with Frequent Errors The platform’s pricing is exorbitantly high, with subscription plans starting at a premium. To make matters worse, the platform frequently encounters errors, and videos often fail to render, stalling at 99% completion. This unreliability is unacceptable for a paid service.

What needs improvement

video rendering issues (2)slow avatar generation (1)mandatory human review (1)high cost for pro features (2)

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63 views1yr ago

•1 review

I signed up for Synthesia to create videos for my client, a legitimate financial institution. Unfortunately, I quickly discovered that the platform was unsuitable for our needs, as their policies do not allow financial institutions to create videos. This critical limitation was not clear prior to purchasing the subscription. When I contacted Synthesia's support team to request more details and a refund, the experience was extremely disappointing. My queries about why the video rejected went unanswered, and support was slow and unhelpful. Despite using the platform for only two days, Synthesia refused to issue a refund, citing their strict no-refund policy. As someone who runs a digital marketing agency and regularly works with software and AI platforms, I expected much better customer service. Synthesia's lack of responsiveness, transparency, and unwillingness to accommodate legitimate users is unacceptable. I recommend creatify as a better alternative (with amazing support) to Synthesia.

What needs improvement

poor customer support (3)strict no-refund policy (2)subscription limitations (3)misleading information (3)

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56 views1yr ago

•1 review

Unacceptable Service – Account Banned Within 30 Minutes! I subscribed to Synthesia, paid for a 1-month subscription, and within 30 minutes, my account was banned without any valid reason. I was simply creating a promotional video for my dental clinic about dental implant pricing, which is completely legitimate and complies with their terms of service. To make matters worse, the appeal process doesn’t work—the form they provided is broken, leaving me with no way to contest the ban or request a refund. This is completely unprofessional and unacceptable. If you’re considering using this service, think twice. They ban accounts arbitrarily, provide poor support, and leave paying customers without answers. I am extremely disappointed and feel scammed. Avoid this platform if you value your time and money!

What needs improvement

poor customer support (3)account bans (1)strict no-refund policy (2)

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41 views1yr ago

•1 review

What needs improvement

video rendering issues (2)slow avatar generation (1)mandatory human review (1)high cost for pro features (2)

Report

63 views1yr ago

•1 review

What needs improvement

poor customer support (3)strict no-refund policy (2)subscription limitations (3)misleading information (3)

Report

56 views1yr ago

•1 review

What needs improvement

poor customer support (3)account bans (1)strict no-refund policy (2)

Report

41 views1yr ago