Evan Strait

The transformation they've been going through over the last year has been super exciting, and usually tons of fun to watch. Between new features like audio tweets, newsletters, and Twitter Blue, they're rapidly evolving the platform in ways that make it more engaging, useful and personalized. Twitter has faced challenges over the years, but their recent changes show a company listening to user feedback and working hard to improve the experience. There's a focus on wellbeing, human curation and optionality that allows people to engage with Twitter on their own terms.

As an AI/ NLP startup, we rely on Intercom to handle our customer communications and support. Intercom has been an invaluable tool for engaging with our users, gaining customer insights, and providing the fast, personalized support experience that's essential for any technology company. We love Intercom's conversational messaging and chat features. Their messaging system makes it easy to start personal, helpful conversations with each of our customers in a scalable way. We've found that taking a conversational approach, rather than just sending generic emails or alerts, has helped strengthen our customer relationships and build more trust and loyalty. Intercom's customer data and insights are also extremely helpful for an NLP product. Their 360-degree customer view gives us valuable data about how people are using our platform so we can continue improving the product. We get details on users, accounts, companies and more so we have all the context we need. Their support features like help center, knowledge base and chatbot options allow us to provide fast answers to common questions while reserving live support for our highest priority customers. This has enabled us to scale our support efficiently even with a small team.