Canny

Canny

Build better products with customer feedback

4.9•16 reviews•

419 followers

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Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap. Helping teams listen to their users to build better products. Feedback is the breakfast of champions.
This is the 7th launch from Canny. View more

Canny Autopilot

Put feedback management on Autopilot with powerful AI tools
Managing feedback can be time-consuming, especially at scale. Autopilot solves that challenge. It can detect feedback in chats, deduplicate it, reply to users, and summarize long threads. Autopilot handles the manual work while you focus on building product.
Canny Autopilot gallery image
Canny Autopilot gallery image
Canny Autopilot gallery image
Canny Autopilot gallery image
Canny Autopilot gallery image
Free Options
Launch tags:Customer Success•Customer Communication•SaaS
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What do you think? …

Sarah Hum
Canny
Maker
📌
Hellooo everyone! Super excited to share Autopilot with you today. We never wanted to build AI-powered features to check the AI box. We aimed to deliver features that provide clear value. Here are the key features that make up Autopilot: 🔎 Feedback Discovery – connect sources and automatically find feedback in your customer conversations. Duplicates are merged so feedback is accurately quantified and centralized. 💬 Smart Replies – let Autopilot respond to user feedback on your behalf with questions to gain additional context 📄 Comment Summaries – summarize lengthy comment threads with a single click to understand the key takeaways We’d love to hear what you think! Every plan gets some free credits, even the Canny Free plan. So give it a try 🙂 We’re also hosting a launch webinar today where we’ll demo Autopilot features. I’ll be there to answer questions! Come check it out (we’re also giving bonus credits to people who attend) — https://bit.ly/4bjiR1u
Antoni Kozelski
Evryface
@sarahhum Excellent and clever product Canny Autopilot🎉
Akash Sharma 💭
Congratulations on the launch, @sarahhum @maria_vasserman, and team! 👏🏽
Sarah Hum
Canny
Maker
@maria_vasserman @mrakashsharma Thanks so much Akash!!
Sarah Hum
Canny
Maker
@antonikozelski thanks Antoni! 🎉🎉
Sarah Hum
Canny
Maker
@leovs09 happy to hear that, thank you Vlad!
Unofficial Product Hunt Chrome Plugin
Congrats on the launch Sarah 🚀 Organising customer feedback is definitely one of the most sensible applications of AI. Really love seeing this ❤️ How accurate is Canny Autopilot's AI in deduping and summarising comments? What's the rate of false positives/negatives?
Maria Vasserman
Hey @jgani, summarization and deduplication work extremely well. We first tested Autopilot against internal benchmarks and were hitting 99% accuracy. We’ve been running a beta with existing Canny customers for the past few months. Accuracy isn’t quite 99% on real-world data, but we’ve gotten positive feedback and have identified the next steps to iterate on in Q2. We’re also pretty liberal with providing extra credits for the purpose of testing it out. We’d love for people to try it out and gain confidence in the tech before committing to a paid subscription.
Owen Doherty
Orca Scan
Congratulations, team! We’re absolutely loving Autopilot! Previously, we really struggled with feature requests falling through the cracks, but now nothing goes undocumented. Great job!
Maria Vasserman
@owen_doherty thanks for your support Owen! We really appreciate you!
Thet Lin Thu
The comment summaries feature is a lifesaver for anyone drowning in user feedback. Great job, Canny team!
Maria Vasserman
@thetlinthu yay, thanks so much! Glad you're enjoying it.
Anastasia Liamets
Floqer
Congrats on the launch, Sarah and the team! Customer feedback is crucial, and a core of fast-growing companies like Milestone 🙌 As a big fan of Canny, wish you all the best in your feature development and growth. Currently you're collecting feedback from Intercom, Zendesk and Help Scout, right? Any plans on integrating it with live calls and emails?
Eric Hoppe
Canny
Maker
Hi @anliamets Thanks for the congrats :) We also collect feedback from Gong's call transcripts, so you can get feedback from calls that way. We're definitely looking at other integrations to add soon as well. Email could be really interesting :) If you're more technical, you can also connect your data sources to Autopilot via our API and we can identify feedback that way.
Albert
SiteForge - AI Website Wireframer
congratulations on launching canny autopilot. managing feedback efficiently is critical, and it seems your tool tackles that head-on. with the feature set that includes smart replies and feedback discovery, how does autopilot ensure the accuracy and relevance of its automated responses and summarizations in diverse industries?
Maria Vasserman
@mashy we ran a closed beta specifically to test, measure, and iterate on that. We're now collecting more real data to improve even further. We’ve prioritized our model to prioritize accuracy over volume. This is how we get the best possible results. Working on improving even further as we speak :)
Eric Hoppe
Canny
Maker
Super proud of the team that built this! I've noticed a few questions about how accurate Autopilot is. Thought I'd share some Tweets from our co-founder, Andrew: "We created internal benchmarks to evaluate Autopilot. Our goal was 99% accuracy and we kept iterating until we hit that mark. Obviously real-world data is different than an internal benchmark. That's why we've spent the past few months running an internal beta with dozens of our existing customers. Autopilot works well today, and is only going to get better. More feedback sources, even better accuracy, more context about your business, and more use cases."
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