It works, support is great (but most of the time they will try to force you to upgrade your subscription tier) but VERY expensive, and really, how hard it can be to collect text forms from users? I also hate their predatory business practices. The system is designed in a way to squeeze you dry little by little. Super unfriendly for the smaller products or solopreneurs, so if you are one of them - don't waste your time. Perhaps their Enterprise clients are happy though
Hi Eugene, CEO of Survicate here.
I value your feedback, even though it was tough seeing the 1-star rating, especially as you say the product works fine and support is great. I understand pricing can be tricky, and we constantly work on it to balance well.
I checked your case, and the team didn't force you to upgrade your subscription; they unlocked the feature you needed without asking a question or suggesting an upgrade.
The good news is that this feature will soon be available on lower plans with our upcoming pricing change.
I hope this will help and change your mind. All the best!
This truly is the next generation of mobile feedback collection - love how you can just drop it in the app, and then tweak who you ask and when without ever needing to re-release. Very, very neat. We're rolling it out throughout all of our customer interaction touchpoints.
