Syncly (YC W23)
Unlock hidden insights from customer feedback
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Michael Seibel

Syncly (YC W23) - Spot weak links in user journey, prevent churn

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Get real-time product and operations insights from daily customer feedback across various channels. Syncly AI offers actionable insights, providing full visibility throughout user journey so you can take proactive actions before customers churn.

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Nikhil Pareek
Wow, Syncly looks pretty slick! I'm digging the dynamic sentiment analysis - it's like having a mood ring for your customers, but way more useful. 😄 The auto-categorization feature sounds like a real time-saver too. No more endless tagging sessions fueled by coffee and regret! That said, I've got a few thoughts on how you could take it up another notch: 1. How about integrating some predictive analytics? It'd be cool to not just see current trends, but get a heads up on potential future issues before they blow up. 2. Have you considered adding a feature for competitive benchmarking? It'd be neat to see how your customer sentiment stacks up against industry averages. 3. The Search AI sounds promising, but how about throwing in some natural language processing to handle more complex, conversational queries? 4. Maybe add a "success stories" section to showcase real-world examples of how Syncly has improved customer experience for different companies? Compared to other players in the market like Qualtrics or Medallia, Syncly seems more user-friendly and less overwhelming. But you might want to beef up your enterprise-level features to compete with the big dogs. All in all, looks like a solid tool that could save a lot of headaches (and probably a few jobs) in customer experience teams. Keep up the good work, and maybe consider adding a feature that automatically sends chocolate to customers when they're upset. Just a thought! 😉
Alex
Maker
@nikhilpareek Loving your ideas and advices--especially the chocolate action triggering one :) These are all valid and amazing insight!! For your advices 1-3, all of these are on our roadmap and hopefully to be introduced by the end of the year. For #4, here is the list of success stories -- https://syncly.app/blog. QQ- how do you know so much about the pain we are solving? Would love to connect and learn from the best!
Robert Smith III
Hey Joseph, real-time insights from customer feedback sounds great, but what happens when the AI misinterprets critical data, more reliance on AI means less human touch, we need to balance tech with personal interactions.
Alex
Maker
@csmpro7 Great input!! I agree with your Robert 100% So we have a robust feedback loop in our tool that constantly monitors and trains our AI to user intention. If anything is miscategorized, you can easily re-categorize it, which will trigger AI training to upgrade your model. :)
Awatef ben ali
Sounds like another AI tool trying to solve the same problems, but will all these auto features really give us the deep insights we need, or just surface-level fluff, curious if anyone’s tried it yet and actually found it useful, thoughts?
Alex
Maker
Hi @alsharqjourno ! Thank you for your feedback! The biggest thing we've learned from our users is that we need to be fixing their actual problems. Throwing AI at everything without clear workflow or seamless integration doesn't solve any problem, and you are just another layer. That's why we love sitting with our customers, learn how they use it. Then, develop use cases and build features with our customers who actually use our platform to solve their issues! Through this process we find right granularity for each customer and train our AI to best capture what they need. Here are some success stories with actual users. https://syncly.app/blog Hope you find this helpful!
Shariar Kabir
Congrats on the launch! Does your team provide white glove service to get set up?
Alex
Maker
@skabir8 Yes we do! Would like to talk to founders? https://meetings.hubspot.com/dee...
Meghana Jagadeesh
Congrats team! Syncly’s new features, especially AI insights and sentiment analysis, sound like game-changers for customer experience. Best of luck with the launch!
Alex
Maker
@meghana_jagadeesh11 Thank you so much for your support!! :)
Gina Acosta Gutierrez
Looks like a nice solution for spotting issues in the user experience early. Congrats on the launch!
Alex
Maker
@ginacostag Thank you so much Gina!! :)
Stepan Solodnev
I love how Syncly centralizes all our customer feedback in one dashboard and gives clear, actionable insights without any manual effort. The sentiment analysis is spot on, helping us address customer pain points proactively. Syncly’s integrations with Slack and Salesforce have made it easy to align our customer support efforts across the board. Highly recommend it for anyone looking to improve their customer experience!
Alex
Maker
@solodnev Thank you so much for your love Stepan!!
Marc Klingen
Congrats Joseph and team, awesome to see you build and launch consistently!
Alex
Maker
@marc_klingen Thank you so much Marc!! :)
Toshit Garg
Congrats on launch of Syncly....
Alex
Maker
@toshit_garg Thank you for your support Toshit!
Charlie Greene
Thank you @joseph_lee08! Finding ways to action these insights is such a critical step of building a customer-first product and culture. So excited to check out all the new features!
Alex
Maker
@charlie_greene3 Thank you so much for your support Charlie!
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