Syncly (YC W23)
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Michael Seibel

Syncly (YC W23) - Spot weak links in user journey, prevent churn

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Get real-time product and operations insights from daily customer feedback across various channels. Syncly AI offers actionable insights, providing full visibility throughout user journey so you can take proactive actions before customers churn.

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Devansh Bhushan
Well done Joseph, looks like an awesome product 🔥
Alex
Maker
@dbhushan10 Thank you for your support Devansh!
Daniel Beasley
@joseph_lee08 and @alex_in_the_bay Are two great guys who have created an awesome product in Syncly, that I highly recommend! You will not regret working with them! Congrats guys on the Launch!!!
Alex
Maker
@daniel_beasley Thanks for the love Daniel!!
Joseph D. Lee
Maker
@alex_in_the_bay @daniel_beasley Daniel, thank you for your support. We are so lucky to meet you.
Jackson Payne
Syncly = a no brainer decision. You have to use it.
Luke Bae
Maker
@jackson_payne1 Thank you for the support, Jackson
RUBI
now this is interesting
Luke Bae
Maker
@rubi5491 Thank you for the support, RUBI :)
CJ Yoon
I have always been a big fan of Syncly! Building a product based on the voice of users is the most important thing to make a product that people want!
Luke Bae
Maker
@cjy4716 Thank you so much for your support! We completely agree—listening to our users is at the heart of everything we do at Syncly.
Micha Cassola
Very good use of AI to get an overview of feedback.
Luke Bae
Maker
@michacassola Thank you for the support. Customer feedback can be overwhelming in quantity of data, and AI is a great tool for processing large amounts of text data!!
Jeana
Came across this through a friend's suggestion, the idea is cool but how accurate is the AI at actually detecting issues accurately, sometimes these things miss the mark completely, also wondering if there's any way to integrate it with smaller teams, feels like it's built for bigger setups, thoughts on that?
Alex
Maker
@brandbuilderjena Hi Jeana! Thank you for your amazing input! Yes, if you are smaller teams and don't have much resources, you can benefit a lot from putting AI into use for time consuming but important tasks like analyzing data for critical customer issues. With more than 3M data points we analyzed, Syncly AI comes pre-trained. Nonetheless, we have an easy training loop system that user can use to help AI better understand user intention to improve accuracy while using the platform. :) Would love to show you how it works! Do you have any availability in the upcoming weeks?
Ryden Sun
Syncly looks like a lifesaver for teams dealing with overwhelming customer feedback. The auto-categorization of chats, emails, and reviews sounds like it’ll save so much time, and having actionable insights in under a minute? That’s a game-changer for CX teams trying to stay on top of things. The dynamic sentiment analysis feature is a standout—proactively addressing negative experiences could really help reduce churn. Has anyone here tried Syncly’s new features yet? Would love to hear about your experience with it!
Michal Byers
This sounds really promising, Joseph! I'm curious about the dynamic sentiment analysis—how does it differentiate between different types of negative feedback? Also, how easily can we integrate Syncly with existing tools? Looking forward to learning more!
Alex
Maker
@fine54 Hi Fine54! Thank you for your feedback!! We provide basic categorizations--whether the feedback is a how-to question, complaint, or an enhancement request, etc. Dynamic sentiment has multiple levels of negative sentiment but you have a customizable ways to define issues on your term. As for integrations, we provide single click integrations with many tools--any particular ones you are looking for? :)
XtraLite
Impressive Work on Syncly, @joseph_lee08 and team! 🌟 The ability of Syncly to pinpoint weak spots in user journeys to mitigate churn is incredibly valuable. Have you considered expanding its capabilities to predict customer behaviors or integrate predictive analytics? Such enhancements could be a game changer in customer retention strategies. Looking forward to seeing how Syncly evolves! 🚀
Alex
Maker
@xtralite Thank you for your input! Yes predictive measure is something that we'd like to expand to in the future for sure!! :)
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