Stonly
The modern knowledge platform for customer service.
Start new thread

Stonly 2 - Guide your users like you know them personally

byβ€’
Stonly 2 brings powerful interactive guidance to the entire customer journey – from product onboarding and adoption to success and support.

Add a comment

Replies

Best
Maker
Hey everyone πŸ‘‹πŸ», we are super excited to be back on Product Hunt with a huge upgrade of Stonly. With this new version we took our concept of interactive guides and built a platform around it that tackle use cases such as: - Product tours and onboarding - Hotspots and feature discovery - Interactive support guides and knowledge bases (internal and external) - Custom contact forms connected to your CRM - Actionable NPS surveys - Scripted agent guides - Website chatbot alternative No matter the use case, you can target users based on their profiles, get deep analytics on engagement, and manage view and edit rights. Last time we were here, we got amazing feedback from the community and we would love to hear what you think about this new version.
Customer Experience and onboarding is one of our major stake in our company, and Stonly 2 is one of the best tool I've ever seen for that.
Maker
Thanks a lot Nicolas and glad you like it
The team at stonly has really been doing an amazing job in the last months and I can only imagine how bright the future will be for them πŸš€ Congrats for creating a new market with an amazing product!
Maker
Thanks a lot Guillaume. We were actually talking about Lemlist a few days ago as we are going to start doing some outreach. You should soon find us as a new customer πŸ˜ƒ
πŸ™β€οΈ
Congrats for the new version - love it. Curious to try the NPS survey - do you usually see higher response rates than traditional surveys?
Maker
Thanks a lot. The nice thing is that you can use the targeting feature to display it at the right moment of the experience so it helps making sure it does not appear randomly while people are interested by something else. The other cool thing is that you can use the power of interactive guides to follow-up with custom answer depending on the score the user gave you πŸ™‚.
I really like it! Do you plan to do something also for mobile apps?
Maker
Yes, we actually already have iOS and Android SDKs to pop-up the guides in native UI
I could not find any stonly mobile SDKs anywhere on the website or after signup :(
- hi! We have a guide containing appropriate links here: Let us know if you have any questions :)
Contextualization is what differentiates successful user-centric products from random, generic tools. Congrats to and the whole Stonly team! Raph (from UPCOMINGVC & Supervalo)
Maker
Thanks a lot Raph :)
Super impressive! The onboarding and product tours are a game changer!
Maker
Thanks Eduardo. Happy to show you more
Great product UX!
Maker
Thanks Sylvain, having a simple experience for content creator and view is key for us πŸ˜€
Congrats on this new release! A no brainer particularly for user support. Do you guys support A/B testing scenarios?
Maker
Since we have a way to target users to display the widgets, we can totally be compatible test cells yes
Kudos, Stonly 2 looks to be a useful addition to sales arsenal.
Maker
Yes, especially when it comes to qualifying leads and routing them to the right person as well as creating content for sales people.
123
Next
Last