Intercom's done a great job of creating a B2B product that feels like a consumer experience. Love the new GIF integration. 😊
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I love the product. Beautiful, well done, and just works. My concern is with the pricing at scale. You really price out the high quality indie apps that have a huge user base. Often times those are the devs who need to complete the feedback loop the most to help reach that next level. Maybe a startup or indie plan?
@benmcredmond glad to hear it! Intercom has the potential to drastically increase the caliber of indie apps across the app stores. IF they could only afford you :)
@benmcredmond@erikgroset A low cost version of Intercom could be end up being a ubiquitous "must have" for many midsize to large services (or it should be, anyway). We looked into it several times and we'd be using it today if we could have justified the cost. Looking forward to whatever you've got cooking!
Intercom is hands down my favorite product for my startup. Nothing compares :)
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Freaking Love Intercom - since Oct 2014 when we signed up! Day and Night. Our people love it to help customers and our customers love it even more. We dropped zendesk in 2015, and moved all marketing & transactional mailing to it in 2016. Now it also manages our end to end funnel :)
Been beta testing this new messenger and its really really good.
Just wish oh wish the "location" indicator as part of the "team" profile our customers see could be "customised" somewhat. What do you say @brian_donohue & @padday?
Congrats to the intercom team - met one of the co-founders at a conference. Great guy, super helpful, really care about their customers, and they have an awesome product. Can't wait to see what's next.
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