I'm biased bc I'm on the team, but it's been a huge timesaver for my wife and I. We can come home to the stuff at our door that we used to have to stop at the corner store to pick up (and often pay more for).
You guys should give it a try! $10 off your first order automatically & free delivery for 6 months. Send any feedback to me or @GoogleShopEx. We're all ears!
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@GoogleShopEx@bemmrich Personally, I am really excited to see how this market shapes in the next few years. I foresee it delivery service being an offered product to connect with customers verse a new revenue stream.
I use (abuse) Google Shopping Express religiously. Though would I pay $5 per delivery for it? -> No in 95% of my use cases.
If they wanna keep giving me free same-day delivery and deliver me $2 toothpicks for free ($5 shipping fee waived) in exchange for using that data to target adverts at me, that sounds like a good compromise :)
I've had mediocre experiences with all these services. In about 6-10 grocery deliveries, I've had at least one thing come back in the wrong size/brand/flavor/etc delivered, despite having "no replacements" checked.
Instacart's customer service is nice if you catch it within their window, but the uncertainty, and having to spend time on the phone, quickly erode the overall experience for me. (and if it's unavailable, I have to go to the store anyway, at which point I'm net negative on time and money spent).
The one nice thing is that they can eventually set up recurring shipments for your usual weekly groceries. But I already have Amazon Prime for most of that. Very curious to see if the margins work out here, long-term.
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Are any of these companies addressing the last mile delivery dilemma? Getting perishable/valuable products in the hands of customers on demand is no easy feat.
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