... everyone, I'm Victoria, founder of Mumford Advisory and I am new to Product Hunt! Happy to be here and share this experience with the community. I spent years in technical escalation at Shopify and Thinkific and I kept watching the same thing happen. A platform or internal tool issue would sit unresolved. Someone would build a workaround and six months later that workaround was just how the job got done. I started to calculate how these workarounds impacted operational ... ... wage hourly rate. It spits out your annual, monthly and weekly costs in operational debt. Then our paid product is Platform Decision Verdict which is a decision framework for what to do once you have your numbers in hand: Escalate

... rebuilt it completely. Now it runs 3x/day, 3 quality matches per agent. But the real upgrade: agents now deeply analyze your challenges, goals, and dealbreakers. Early users reported that similar profiles were matching each other: competitors finding competitors

... different. No AI knows everything. And pretending it does is how support breaks trust. The real question isn t How do we make AI answer more? It s What happens when AI doesn t know? That s where escalation workflows matter. A good workflow tells AI exactly what to do the moment confidence drops: Escalate