Alternative products to Help Scout 2.0

Help Scout 2.0

Help desk software for a more human & helpful experience

9 alternative and related products to Help Scout 2.0

Slab

The internal wiki your team will actually want to use

Slab is a simple, beautiful, and powerful team wiki built for the modern web. It features an intuitive editor, blazing fast search, and numerous integrations, like Slack, Github and GSuite, to tie everything together.

Medium
TL;DR We are reinventing how teams share and retain knowledge with Slab and have raised a $2.2M seed round. Check us out at slab.com for early access. After my last company was acquired by Salesforce, a daunting task was integrating our product and technology into the mothership.
TechCrunch
When Jason Chen first ended up at Salesforce through the acquisition of his last company Stypi, he had the tough task of integrating within Salesforce's complex infrastructure - and not a lot of documentation to go on. Fortunately, Chen's company had just been acquired and he was able t...
12 Alternatives to Slab

The Freshdesk Mint Experience

The biggest product and visual update to Freshdesk

Freshdesk Mint is the biggest product and visual update to Freshworks Inc.'s popular customer support software, Freshdesk, to date. Freshdesk Mint is engineered to ensure a faster, more intuitive customer support experience for businesses and their customers by simplifying customer interactions for agents and enabling faster issue resolution.

Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Freshdesk gives you everything you need to support your customers using emails, phone, social media, and live chat. It has a powerful reporting module allowing you to track your support team's performance and is tightly integrated with Freshsales CRM. Using both products together would give you a well-rounded view of your customer journey.
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
I think Freshdesk, especially with the refreshed mint UI makes a great case for itself. The product is quite a bit cheaper than Zendesk, has a wonderful support team and a great set of features.
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Freshdesk for all your customer support needs.
5 Alternatives to The Freshdesk Mint Experience

Freshdesk

Everything you need to deliver exceptional customer support.

Matt McKnight
easily turns them into customer service tickets
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Hey Gian! I think something like Freshdesk might be really really useful. It has a robust ticketing system, comes with built-in phone and email. It is a fairly lightweight tool, and it suits your requirements to the T. The support team is always available, and there's a 30-day free trial as well. I'd suggest you take it for a spin.
Kesava Mandiga- Curious cat. Writer. Explorer.
Freshdesk offers a great core CRM tool with add-ons that help manage projects, tasks and more.
Siftery
When one thinks of customer support, irate customers and hassled service support staff come to your mind. And with the advent of social media, the challenges for companies have multiplied. Girish saw the opportunity to offer a solution, and thus was born Freshdesk.
9 Alternatives to Freshdesk

Groove

Simple online help desk

Sydney Leigh- Let's build something awesome together!
If you're looking for a simple Help Desk solution, Groove works!
Leandro- Co-founder, Unubo
Their knowledge base feature is good for this.
Anne-Laure Le Cunff- Entrepreneur + mental health advocate.
I haven't used it myself, but I'm a big fan of their blog where Alex Turnbull shares his startup journey in a very transparent way. It has all of the features you would expect from a CRM tool and is pretty affordable compared to more traditional solutions.
2 Alternatives to Groove

Reamaze

Helpdesk for sites and apps simplifed

Dave Wilson- Early adopter. Lover of simple apps.
Has features for support, outbound engagement, website integration etc and very affordable.
Ryan Troll- Cofounder @ ProductMaven
I recently implemented this heldesk solution for a client and they've done a good job limiting feature bloat, offer simple and straight forward pricing and their team rocks!
3 Alternatives to Reamaze

What is the best way to share your inbox with your team?

Nick TimmsDrag is live today (12th July)!
Sortd for Gmail - Trello for Gmail - Transform your email into organized lists
"A great way to transform email into a shared workspace."
Front - Collaborate on Customer Support, Hiring, Sales, and more.
"The best shared inbox for teams platform at the moment."
Drag Team - The simplest way to share emails as a team.
"This is our recommendation. Share others!"

Whats the best service for creating and maintaining an internal knowledge base?

joaquin ibanezstudent
Slite - The note app for teams
"You can also share links to notes publicly with links, making it a great place for canned replies/FAQ!"
GitBook - Writing made easy
"Easy to set up, Open Source and export to different formats. Built on git workflow"
Help Scout 2.0 - Help desk software for a more human & helpful experience
"Handy that you can quickly store docs and processes with Help Scout knowledgebase ( https://yourlink.to/helpscout ). You can make it public… See more

What are your favorite customer service tools?

Kaley HartSocial Media Nerd | Content Editor
Help Scout 2.0 - Help desk software for a more human & helpful experience
"The best and well-organized customer support service tool with powerful reports. I've been using their services since the very first days a… See more
Freshdesk - Everything you need to deliver exceptional customer support.
"Simple UI and Powerful features"

What is the best minimal team email logging tool?

Hampus JakobssonAngel investor
Missive - Collaborate right in your inbox
"I'm going to find some time to explain how & why Missive has been an absolute game changer for me. But in the mean time, yeah... +1 for… See more
Front - Collaborate on Customer Support, Hiring, Sales, and more.
"If Front can't answer your need, pretty sure Mathilde (CEO) will help you on this email topic."
Nudge.ai - Build relationships, grow sales.
"Nudge has a feature to view "email relationships" inside the team."
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