CX Redefined

Hi folks, I have been associated with operations, process design and product development since last 7 years for customer experience. I have learnt a lot from my workplace, peers and reading lots of books and articles. When I scour the internet for CX resources, there is hardly any place where you can find a curated source of knowledge. In today's fast-paced business world, customer experience has become a key differentiator. Organizations that prioritize customer satisfaction and loyalty are better positioned for success in the long run. However, with the sheer volume of information available on the internet, it can be challenging to stay informed about the latest trends and strategies. That's why we created this newsletter: to provide you with a reliable source of information that you can trust to keep you ahead of the curve. We believe that collaboration and knowledge-sharing are essential to driving innovation in the customer experience space. That's why we are building a community of like-minded professionals who are passionate about delivering exceptional customer experiences. Our community will consist of individuals from a variety of industries, and we encourage active participation, discussion, and the sharing of best practices. Our ultimate goal is to create a vibrant community where members can learn from one another and drive meaningful change in their organizations. You will be getting a knowledge packed newsletter delivered right inside your mail every two weeks. It will have a collection of best practices, some quotes to make you smile and be proud of delivering those extraordinary experiences, and finally a scribble from one of our partner authors.

Kudos on launching your customer experience newsletter! It's a fantastic initiative that provides valuable knowledge and encourages collaboration among professionals. Best of luck in your efforts to create a community of passionate individuals.

Good job. Much needed for newsletter and I think there was a genuine gap.

Honestly, thank you for this! All of us in the builders community need a hard reset from the glamorized charts of growth hacking and getting more & more users in but rather focusing on the real deal -- giving our customers the best experience possible so they become our champions & marketers. This outlook had been shying away in a corner and it's amazing you decided to bring it front & centre.