Hiver

Good shared inbox tool right in your Gmail, so you don't have to move away to another app.

Before Hiver, managing a shared support Inbox was impossible. Hiver ensures that no client requests are missed, that every request is assigned quickly, and that we all have visibility into what others are working on.

Hi, I'm George, founder of Futurebooks, an accounting firm for tech startups in Singapore. We use G-Suite to power our email services, and Hiver has been an incredible find for us. Hiver has transformed our Gmail interface (which we love) into a customer service solution, without requiring any re-training. The chrome extension is light, intuitive, and has made a world of difference in how we handle our customer emails, keep a tab on work volume, as well as collaborate internally. We are also pleased with Hiver's incredible customer focus, from answering support queries within an hour, to releasing regular improvements. More power to Team Hiver 👍🏾

Hiver was a great product when we started using it a couple years ago; it’s even better now. It has dramatically simplified our group email management (including ensuring we have backups and continuity of operations), as well as tracking customer service metrics. It is so efficient that we have decided we don’t need a separate ticketing software for production support for our ERP systems. Recently, the upgraded Analytics tool has opened up possibilities for dashboards across our various group emails. It really is a great (and surprisingly powerful) tool.