What do people think of Hiver?
The community submitted 48 reviews to tell us what they like about Hiver, what Hiver can do better, and more.
Hiver was a great product when we started using it a couple years ago; it’s even better now. It has dramatically simplified our group email management (including ensuring we have backups and continuity of operations), as well as tracking customer service metrics. It is so efficient that we have decided we don’t need a separate ticketing software for production support for our ERP systems. Recently, the upgraded Analytics tool has opened up possibilities for dashboards across our various group emails. It really is a great (and surprisingly powerful) tool.
Hi, I'm George, founder of Futurebooks, an accounting firm for tech startups in Singapore. We use G-Suite to power our email services, and Hiver has been an incredible find for us. Hiver has transformed our Gmail interface (which we love) into a customer service solution, without requiring any re-training. The chrome extension is light, intuitive, and has made a world of difference in how we handle our customer emails, keep a tab on work volume, as well as collaborate internally. We are also pleased with Hiver's incredible customer focus, from answering support queries within an hour, to releasing regular improvements. More power to Team Hiver 👍🏾
Everything done out of gmail is a huge bless. Nice product