Alternative products to Freshdesk

9 alternative and related products to Freshdesk

Freshdesk

Everything you need to deliver exceptional customer support.

9 Alternatives to Freshdesk

Integrate with Intercom and grow your business

Build apps for over 30,000 of the world’s fastest-growing businesses and get discovered in the new Intercom App Store. Plus, easily develop, publish, and maintain apps with our new developer tools, including free developer workspaces, powerful APIs, and comprehensive docs.

Around the web
Forbes
Ask Intercom CEO Eoghan McCabe about what he calls the "p word," and he'll wince like he's describing an overripe fruit. The Ireland native has worked in software in San Francisco for long enough now to know that platforms are what every startup aspires to be.
Intercom
We make customer messaging apps for sales, marketing, and support, connected on one platform. Our mission is to make business personal again.
6 Alternatives to Intercom App Store

Help desk software for a more human & helpful experience

Recommendations
Claude Schneider
Claude Schneider- CEO & Founder, SmarterQueue
Great customer support inbox, but by combining a Knowledge Base, online messaging and live chat, it lets visitors find answers first, or get direct support.
Mangesh
Mangesh- I Design Products
Simple and very focused from help desk point of view.
Afshana Diya
Afshana Diya- Digital Marketing Strategist
Using HelpScout for a long time, its super easy and intuitive to use. You can easily create multiple mailboxes for each email address, which makes it easier to work across platforms and manage several clients from a single account with your teammates.
9 Alternatives to Help Scout 2.0

Call center software for startups and small teams

Setting up your business call center using Freshcaller takes less than 2 minutes. Freshcaller requires zero investment in phone related hardware. All you need is a web browser and a working internet connection to launch your call center.

Recommendations
Tejas Kinger
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
A new product on the block. I'd say give it a spin.
Arun Sathiya
Arun Sathiya- Happiness Engineer, Automattic
You should look at Freshcaller, Simon. I believe it would fit your needs. Disclosure: I work with the team on launch and marketing.
Tejas Kinger
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Freshcaller might just be what you're on the lookout for!
Around the web
NextBigWhat.
Freshdesk has launched FreshCaller, cloud based call center (a competition to Ozonetel and Knowlarity*). Still in invite only mode, Freshcaller helps you purchase local, international and toll-free numbers in more than 40 countries around the world.
Freshcaller
Before your imaginations run wild, let me mention that Citibank secured a commendable 3 minutes as their S.H.I.T score while Amazon scored 1 minute. S.H.I.T scores reveal how much businesses care about their callers. In fact, we think It is the most important parameter to consider while designing your IVR system.
Freshcaller
When it comes to business conversations, phones are as personal as it gets. Businesses use phones to connect with prospects & virtual colleagues, to entertain enquiries from prospective customers, and resolve issues from the existing ones.
10 Alternatives to Freshcaller

In-app chat,real-time engagement & self-service for your app

Recommendations
Oded
Oded- CEO of MDacne
Pretty good, but still lacking important features such as support agents profile pictures.
Kesava Mandiga
Kesava Mandiga- Curious cat. Writer. Explorer.
Made by the folks at Freshdesk, Hotline is a real-time in-app customer engagement service for mobile. It offers integrations with major support desk CRMs too.
Around the web
Siftery
An interesting use was that certain kinds of businesses like games and content apps offer FAQ support for almost all users but in-app messaging support only to those users who are spending money in their app
16 Alternatives to Hotline
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