Alternative products to Freshdesk

Freshdesk

Everything you need to deliver exceptional customer support.

8 alternative and related products to Freshdesk

Help Scout 2.0

Help desk software for a more human & helpful experience

Mike Coutermarsh- Code @ GitHub
We use helpscout at PH to manage all our email. Works really well for us (and we get a crazy amount).
John Ababseh- Epiphany Enthusiast
I would suggest looking into a comprehensive software like helpscout that organizes and optimizes FAQ, CRM, support amongst other things
John Ababseh- Epiphany Enthusiast
I think helpscout is a great CX tool that you can use to streamline customer service.
8 Alternatives to Help Scout 2.0

Freshcaller

Call center software for startups and small teams

Setting up your business call center using Freshcaller takes less than 2 minutes. Freshcaller requires zero investment in phone related hardware. All you need is a web browser and a working internet connection to launch your call center.

Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
A new product on the block. I'd say give it a spin.
Arun Sathiya- Prev, marketing at Freshworks Inc.
You should look at Freshcaller, Simon. I believe it would fit your needs. Disclosure: I work with the team on launch and marketing.
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Freshcaller might just be what you're on the lookout for!
NextBigWhat.
Freshdesk has launched FreshCaller, cloud based call center (a competition to Ozonetel and Knowlarity*). Still in invite only mode, Freshcaller helps you purchase local, international and toll-free numbers in more than 40 countries around the world.
Freshcaller
Before your imaginations run wild, let me mention that Citibank secured a commendable 3 minutes as their S.H.I.T score while Amazon scored 1 minute. S.H.I.T scores reveal how much businesses care about their callers. In fact, we think It is the most important parameter to consider while designing your IVR system.
Freshcaller
When it comes to business conversations, phones are as personal as it gets. Businesses use phones to connect with prospects & virtual colleagues, to entertain enquiries from prospective customers, and resolve issues from the existing ones.
9 Alternatives to Freshcaller

Hotline

In-app chat,real-time engagement & self-service for your app

Kesava Mandiga- Curious cat. Writer. Explorer.
Made by the folks at Freshdesk, Hotline is a real-time in-app customer engagement service for mobile. It offers integrations with major support desk CRMs too.
Oded- CEO of MDacne
Pretty good, but still lacking important features such as support agents profile pictures.
Siftery
An interesting use was that certain kinds of businesses like games and content apps offer FAQ support for almost all users but in-app messaging support only to those users who are spending money in their app
12 Alternatives to Hotline

Assistant by GoSquared

Live chat, lead capture, and feedback in one widget.

Assistant by GoSquared is the intelligent widget for your website that helps you convert visitors into leads and customers.

GoSquared Blog
Today, we're incredibly excited to announce GoSquared Assistant - the scalable way to engage and convert visitors on your website. A helping hand for your visitors, users, and customers Modern, friendly, personal live chat for your visitors and customers When you run a shop in the physical world, you don't leave it empty without any ...
6 Alternatives to Assistant by GoSquared

Freshchat + Freshdesk Integration

Everything you need to ace your customer engagement game

Customer engagement teams can now add messaging to their support mix to proactively engage, retain, and delight customers from wherever they are - on the website, mobile app, in-product, or social DM's.

With a messenger that travels right inside Freshdesk, conversations can now be aced from the comfort of the help desk.

Freshdesk Blogs
Messaging apps are as pervasive as they can get in our lives. They dominate our mobile phone's home screen and rule the various gamuts of our world - whether it is enquiring about the status of an order, checking on a cab's proximity, or wading through group dialogues with the kith and kin.
4 Alternatives to Freshchat + Freshdesk Integration

MeisterTask for Freshdesk

Meister your customer support tasks

MeisterTask now integrates with Freshdesk so your customer support agents can communicate more efficiently with your back office team! The integration lets you create new tasks in MeisterTask based on your Freshdesk tickets, or link tickets to existing tasks. Follow task progress, and keep up to date with discussions right inside Freshdesk!

Focus
MeisterTask now integrates with Freshdesk so your customer support agents can communicate more efficiently with your back office team! The integration lets you create new tasks in MeisterTask based on your Freshdesk tickets, or link tickets to existing tasks. Follow task progress, and keep up to date with discussions right inside Freshdesk!
6 Alternatives to MeisterTask for Freshdesk

Customer Service Academy by Freshdesk

Become a customer service expert with video lessons 🎓

Freshdesk Academy is a single, organized place to learn the basics of customer service. Using short, quickly consumable videos on topics such as writing good emails, say no to customers, and more, become a better customer service expert. 👩‍🎓

Freshdesk Academy also has interactive product courses that train learners on the Freshdesk product. 💻

YouTube
Get back to the basics of customer service with the Freshdesk Academy. You can learn important support skills like writing emails, expressing empathy, dealin...
Freshdesk Blogs
It's enough if you follow basic email etiquette to write a good email. But what if " good" isn't enough. What if you want to write an email that is exceptional and impactful? An exceptional support email helps you reach out and build a bond with a customer.
Freshdesk Blogs
When you are sending emails day in and day out, it's only natural for some emails to miss the mark. Maybe you sent the wrong link to someone or addressed someone by the wrong name. These are issues that can be easily fixed with a simple check-list.
Freshdesk Blogs
To be a better support agent, it's important to get some of the basics right. That's why, Freshdesk Academy now provides customer service training with short, quickly consumable courses like writing good emails, say no to customers, and more.
Freshdesk Blogs
Every time someone new joins our support team, they have to go through weeks of training and mentoring to become a productive member of the team. We tell them the story of how our company was founded and we train them on our cultural values.
10 Alternatives to Customer Service Academy by Freshdesk

What's the best Help Desk software in 2018?

Gian Pepecofounder @jumper_media
Freshdesk - Everything you need to deliver exceptional customer support.
"Hey Gian! I think something like Freshdesk might be really really useful. It has a robust ticketing system, comes with built-in phone and e… See more

What is the best tool for customer/client management and project management?

haabeDeveloper @ Snopp Designbyrå
Basecamp - Keeps people on the same page
"Basecamp is pretty good for project management when you have many small projects your team a working on."
Freshdesk - Everything you need to deliver exceptional customer support.
"Freshdesk offers a great core CRM tool with add-ons that help manage projects, tasks and more."
Flock - Real-time team messenger tool
"Flock is a team communication and collaboration platform that integrates with almost everything under the sun. Gmail, Google Drive, Asana, … See more

What app has literally changed your life?

Derek DevoreFounder
Telegram 4.4 - Broadcast your current location to any chat in real time
"Telegram has changed how I communicate with people. The latest live location sharing on Telegram 4.4 is a game changer. So long Google Maps… See more

What's the best Intercom alternative with a generous free tier?

Michele PiccirilloGentleman coder & Entrepreneur
Retainly - Convert leads & retain customers with marketing automation
"Soon coming with Live chat, everything else already available"
Chaport - A beautiful, simple live chat for websites.✨
"Chaport is a cheaper and simpler alternative to Intercom with the Forever Free Plan for 5 operators that includes an unlimited number of ch… See more
Freshdesk - Everything you need to deliver exceptional customer support.
"Give Freshdesk a spin. It has quite a generous free tier. And the best part is that it has a lot more functionality compared to Intercom. S… See more
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