Alternative products to Freshdesk

10 alternative and related products to Freshdesk

Freshdesk
Everything you need to deliver exceptional customer support.

10 Alternatives to Freshdesk

Integrate with Intercom and grow your business

Build apps for over 30,000 of the world’s fastest-growing businesses and get discovered in the new Intercom App Store. Plus, easily develop, publish, and maintain apps with our new developer tools, including free developer workspaces, powerful APIs, and comprehensive docs.

Around the web
Forbes
Ask Intercom CEO Eoghan McCabe about what he calls the "p word," and he'll wince like he's describing an overripe fruit. The Ireland native has worked in software in San Francisco for long enough now to know that platforms are what every startup aspires to be.
Intercom
We make customer messaging apps for sales, marketing, and support, connected on one platform. Our mission is to make business personal again.
7 Alternatives to Intercom App Store

Everything you need for seamless customer conversations.

The Zendesk Suite is everything you need to let customer conversations flow across channels for a better, omnichannel experience for both your startup and your customers.

Qualifying startups receive up to one year of Zendesk for free at zendesk.com/startups.

Recommendations
Philip Montgomery
Philip Montgomery- Marketing Manager, Zendesk
The Zendesk Suite is free for qualifying startups for a full year.
Around the web
SearchUnifiedCommunications
Fotolia Zendesk has bundled its customer support products into an omnichannel cloud contact center. The vendor also announced the availability this week of Zendesk Connect, an automated platform for proactively reaching out to customers about potential problems. The cloud-based Zendesk Suite includes voice, email, chat, social media and self-service help des… See more
ZDNet
Zendesk on Thursday is rolling out some new ways to provide more tightly integrated customer service experiences. First, Zendesk has bundled various products -- Support, Guide, Chat and Talk -- into one omnichannel package that's easy to deploy.
PCMAG
Helpdesk software vendor Zendesk today announced two new products designed to help companies better serve customers. The first product, Zendesk Suite, will reportedly bring chat, email, and other customer support channels under one unifying platform. The second product, Zendesk Connect, is designed to gather customer interaction data and use that information… See more
VentureBeat
Zendesk offers a swath of products that supplement - and in some cases supplant - its clients' customer service offerings. Until now, however, businesses had to sign up for Zendesk's services individually, as they weren't available in a single bundle.
8 Alternatives to Zendesk for Startups

Help desk software for a more human & helpful experience

Recommendations
Joe Martin
Joe Martin- VP @CloudApp I Former Lead @Adobe
Love HelpScout. Great team over there, they also have some nice integrations built with CloudApp to add visuals to customer support.
Duy Nguyen
Duy Nguyen- Notes Plus's QA Specialist
The best and well-organized customer support service tool with powerful reports. I've been using their services since the very first days and happy that they keep improving the app constantly. Oh, check out their blogs, so many helpful articles about CS job!
Claude Schneider
Claude Schneider- CEO & Founder, SmarterQueue
Great customer support inbox, but by combining a Knowledge Base, online messaging and live chat, it lets visitors find answers first, or get direct support.
11 Alternatives to Help Scout 2.0

Call center software for startups and small teams

Setting up your business call center using Freshcaller takes less than 2 minutes. Freshcaller requires zero investment in phone related hardware. All you need is a web browser and a working internet connection to launch your call center.

Recommendations
Tejas Kinger
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
A new product on the block. I'd say give it a spin.
Arun Sathiya
Arun Sathiya- Happiness Engineer, Automattic
You should look at Freshcaller, Simon. I believe it would fit your needs. Disclosure: I work with the team on launch and marketing.
Tejas Kinger
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Freshcaller might just be what you're on the lookout for!
Around the web
NextBigWhat.
Freshdesk has launched FreshCaller, cloud based call center (a competition to Ozonetel and Knowlarity*). Still in invite only mode, Freshcaller helps you purchase local, international and toll-free numbers in more than 40 countries around the world.
Freshcaller
Before your imaginations run wild, let me mention that Citibank secured a commendable 3 minutes as their S.H.I.T score while Amazon scored 1 minute. S.H.I.T scores reveal how much businesses care about their callers. In fact, we think It is the most important parameter to consider while designing your IVR system.
Freshcaller
When it comes to business conversations, phones are as personal as it gets. Businesses use phones to connect with prospects & virtual colleagues, to entertain enquiries from prospective customers, and resolve issues from the existing ones.
10 Alternatives to Freshcaller

In-app chat,real-time engagement & self-service for your app

Recommendations
Oded
Oded- CEO of MDacne
Pretty good, but still lacking important features such as support agents profile pictures.
Kesava Mandiga
Kesava Mandiga- Curious cat. Writer. Explorer.
Made by the folks at Freshdesk, Hotline is a real-time in-app customer engagement service for mobile. It offers integrations with major support desk CRMs too.
Around the web
Siftery
An interesting use was that certain kinds of businesses like games and content apps offer FAQ support for almost all users but in-app messaging support only to those users who are spending money in their app
18 Alternatives to Hotline

Live chat, lead capture, and feedback in one widget.

Assistant by GoSquared is the intelligent widget for your website that helps you convert visitors into leads and customers.

Around the web
GoSquared Blog
Today, we're incredibly excited to announce GoSquared Assistant - the scalable way to engage and convert visitors on your website. A helping hand for your visitors, users, and customers Modern, friendly, personal live chat for your visitors and customers When you run a shop in the physical world, you don't leave it empty without any ...
8 Alternatives to Assistant by GoSquared

Everything you need to ace your customer engagement game

Customer engagement teams can now add messaging to their support mix to proactively engage, retain, and delight customers from wherever they are - on the website, mobile app, in-product, or social DM's.

With a messenger that travels right inside Freshdesk, conversations can now be aced from the comfort of the help desk.

Around the web
Freshdesk Blogs
Messaging apps are as pervasive as they can get in our lives. They dominate our mobile phone's home screen and rule the various gamuts of our world - whether it is enquiring about the status of an order, checking on a cab's proximity, or wading through group dialogues with the kith and kin.
4 Alternatives to Freshchat + Freshdesk Integration

Meister your customer support tasks

MeisterTask now integrates with Freshdesk so your customer support agents can communicate more efficiently with your back office team! The integration lets you create new tasks in MeisterTask based on your Freshdesk tickets, or link tickets to existing tasks. Follow task progress, and keep up to date with discussions right inside Freshdesk!

Around the web
Focus
MeisterTask now integrates with Freshdesk so your customer support agents can communicate more efficiently with your back office team! The integration lets you create new tasks in MeisterTask based on your Freshdesk tickets, or link tickets to existing tasks. Follow task progress, and keep up to date with discussions right inside Freshdesk!
7 Alternatives to MeisterTask for Freshdesk

Become a customer service expert with video lessons 🎓

Freshdesk Academy is a single, organized place to learn the basics of customer service. Using short, quickly consumable videos on topics such as writing good emails, say no to customers, and more, become a better customer service expert. 👩‍🎓

Freshdesk Academy also has interactive product courses that train learners on the Freshdesk product. 💻

Around the web
YouTube
Get back to the basics of customer service with the Freshdesk Academy. You can learn important support skills like writing emails, expressing empathy, dealin...
Freshdesk Blogs
It's enough if you follow basic email etiquette to write a good email. But what if " good" isn't enough. What if you want to write an email that is exceptional and impactful? An exceptional support email helps you reach out and build a bond with a customer.
Freshdesk Blogs
When you are sending emails day in and day out, it's only natural for some emails to miss the mark. Maybe you sent the wrong link to someone or addressed someone by the wrong name. These are issues that can be easily fixed with a simple check-list.
Freshdesk Blogs
To be a better support agent, it's important to get some of the basics right. That's why, Freshdesk Academy now provides customer service training with short, quickly consumable courses like writing good emails, say no to customers, and more.
Freshdesk Blogs
Every time someone new joins our support team, they have to go through weeks of training and mentoring to become a productive member of the team. We tell them the story of how our company was founded and we train them on our cultural values.
11 Alternatives to Customer Service Academy by Freshdesk
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