Front
Front is built for teams where the real work happens in shared email, not just a website chat widget. It turns inbound email into a collaborative workflow with shared drafts, internal inbox chat, and clear ownership, which is often more effective than Crisp when multiple teammates need to coordinate on the same thread.
Instead of having agents bounce between personal email clients and a support tool, Front can act as the team’s day-to-day communication hub across many shared inboxes. That “live in one place” approach is especially valuable for ops, finance, partnerships, and support teams that handle high volumes of routed email.
Front also stands out for a polished, performance-focused experience that feels like a purpose-built team inbox rather than an add-on layer. The main trade-off is that it’s positioned as a premium product, so it tends to fit best when collaboration and accountability matter more than keeping costs minimal.
Best for
Best for teams managing lots of shared email that need tight internal collaboration.
Standout features
- ✓Shared inbox with assignments and ownership
- ✓Shared drafts for collaborative replies
- ✓Internal inbox chat and comments
- ✓Works well across many shared inboxes
