Usercall - AI Voice User Interviews

@oldmann Thanks for asking. It is very clear before engaging in the call via the weblink that the call is with an AI agent. The users are voluntarily engaging in the call to participate in your research (just like a survey link). And yes, people can drop off just like a survey. However, we believe even a few voice conversations will reveal 10x+ more valuable qualitative insights than 100 survey responses. Also this is not for outbound marketing or robocalling and we offer no such features 😂

@rrhoover still refining our ICP😁

@kyrylosilin Thanks for asking Kyrylo. We've put in a lot of work, training and testing to make sure the AI agent does not ask leading questions and follow best practices for user research. That said, we're constantly working to improve this and will be putting into place systems to evaluate quality of questions and responses. We don't currently have plans to integrate with other research platforms/repositories. Did you have a use case or integration in mind?

@junetic Also what about privacy?

@lumi_nertan hi Lumi. The AI agent will do its best to probe and follow up with the user to get to the learning goals you provide it. Additionally, you can set specific questions for it to follow as well. For privacy, its no different than when researcher interviews users and records it. Users are notified that call is recorded for internal use only by the company conducting the research

@andreea_staicu We suggest reading the summaries and then diving deep to actually listen to the recording and/or reviewing the raw transcripts. This exercise will help you develop more empathy and repeating the process will reveal patterns that lead to insights. We'll also be working on features to make this process easier/more helpful as well

@misnaaaairaaa 🙏👍👍

@kavyaaatripathi Thanks! I have background in design and user research and always found it very difficult to get deep user insights for products I’ve built

@pradhumn_vijayvargiya Thanks Pradhumn! Let me know anytime if you have any q's