Zoona AI - Automated support that learns from docs + past conversations
by•
Sluggish, bloated, legacy support tools are dead. Zoona is support for modern teams — it learns from your docs and past conversations, then resolves 60%+ of tickets the second they land. No backlog. No burnout. No endless hiring to keep up. When it does need a human, it hands off with full context so the customer never repeats themselves. This is support that scales with you, not against you. Train it, go live, done.
Replies
I tried SparrowDesk and I fell in love with it, intuitive UI and clean layout, fast and responsive. The AI assistant is very powerful and it makes it easier to be productive
How would this build on top of existing support platform data? Can you import from zendesk etc. to bring in historical cases and how they were closed? Also can it use a human's response as info to automate any future tickets with similar issues?
the help desk space is brutal because the value isn't in answering the easy 80%, it's in not breaking the hard 20%. curious how you decide when to confidently resolve vs route to a human. is the threshold the same per category (billing vs technical vs account) or are you tuning it per tenant once you learn their support team's tolerance?
How do you handle rollback or recovery when an AI-initiated action goes wrong mid-ticket?
Humalike
Congrats on shipping! What is next on the roadmap after launch day?