Mustafa Arian

I keep coming back to the same question with AI phone and operations agents: what should be disclosed before the agent is allowed to do anything that affects another person or system?

I do work in this area, so I am biased toward over-communicating. My current instinct is that the minimum should be explicit identity, whether the conversation is being recorded or summarized, what actions the agent is allowed to take, when a human can step in, and some kind of receipt after the fact if it changed a booking, sent a message, or updated a record.

Frontier models now cluster above 90% on the public benchmarks, and Gartner says over 40% of agentic projects get killed by 2027. Those two facts are closer to the same fact than they look here's the eval that actually predicts whether your thing ships.

There's a number that decided which model your product runs on. You saw it on a leaderboard or in a launch post 94% on this, state-of-the-art on that and it did its job: it made you feel safe picking. I've done exactly this. That number is close to useless for the thing you actually care about, and this year it got worse, not better.

I assume that, like most founders and makers, we try to make our work as productive as possible with the help of AI.

So, most commonly, that means creating graphics, writing, coding, and so on.