Rohan Chaubey

Record 3.0 - Support layer built for B2B SaaS

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Record is a Customer Support layer built for B2B Saas that automates the resolution process using AI. Records collect, visualize, investigate, and provide insights on user sessions and logs while creating one source of truth for collaboration.

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TomΓ‘Ε‘ BlaΕ₯Γ‘k
You platfrom is something like Smartlook, but with AI ?
Ohad Ronen
@tomas_blatak1 we do not have a product analytics tool we use part of the features and focus on creating products for customer support teams.
Asaff zamir
Looks awesome! πŸ‘πŸ»πŸ‘πŸ»
Ohad Ronen
@asaffzamir Thanks!
Katherine Walter
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Ohad Ronen
Jack Khrapkov
Wow, inspired by free trial opportunities! Congrats on the launch and best of luck for future development @ohad_ronen πŸš€
Ohad Ronen
@jack_khrapkov Thank you jack
Jayden Jameson
Congrats on the launch
Ohad Ronen
Mahnoor Ahmed
Love the idea
Ohad Ronen
Nasreen Akhter
Awesome product
Ohad Ronen
Elazar Naaman
After trying out Record, I'm truly impressed by how it integrates AI into the B2B SaaS customer support landscape. Its automated resolution process is not only efficient, but also intelligent in its approach, addressing issues promptly and effectively. The ability to collect, visualize, and investigate user sessions and logs is a standout feature. By creating a single source of truth, Record minimizes confusion and promotes more seamless collaboration across teams, which is often a hurdle in many B2B interactions. Moreover, the insights provided by Record could be game-changing. The potential for understanding user behavior, identifying common issues, and predicting future challenges is enormous. This sort of information can lead to proactive problem-solving and a more refined user experience. Record seems like a promising tool that could revolutionize B2B customer support. Its focus on automation and insightful data analytics could make it a valuable asset for any SaaS business looking to enhance its support operations and customer satisfaction.
Ohad Ronen
@elazar_naaman THANK YOU! 🩷
Gurudeep Shrotriya
Wonderful tool which collects data, understand it and suggest the best way forwards!
Ohad Ronen
Franco Duer
Congratulations on the launch of Record 3.0! I must say that I am thrilled to see this release. The idea of integrating an AI-powered support layer into B2B SaaS is truly ingenious, and I know firsthand the immense potential it holds. Your solution's ability to eliminate unnecessary back-and-forths, proactively identify user issues, and swiftly conduct root cause analysis is undoubtedly a game-changer. Wishing you all the success in this exciting journey!
Ohad Ronen
@franco_duer Thanks!
Ohad Ronen
@franco_duer Thank you! and thank you for your support!
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