Record is a Customer Support layer built for B2B Saas that automates the resolution process using AI. Records collect, visualize, investigate, and provide insights on user sessions and logs while creating one source of truth for collaboration.
Hey Ohad and the Record team! Congrats on the launch! It's impressive to see how far you've come since the initial release, and I'm excited to learn more about the enhancements you've made to your Customer Support layer for B2B SaaS.
I have a couple of recommendations that could further enhance the value of Record:
1. Consider incorporating sentiment analysis capabilities into Record to help support teams gauge the emotional state of users. Understanding user sentiment can provide valuable insights into their overall experience and enable support teams to deliver more personalized and empathetic responses.
2. It would be great to see expanded integration options with popular project management and collaboration tools. While you've already integrated with several platforms, exploring additional integrations with tools like Asana, Jira, or Trello could further streamline the collaboration and issue resolution process.
Also, I'm launching soon with ezML, a computer vision AI integration platform for applications like yours (https://www.producthunt.com/prod...). Please feel free to follow and press 'notify' for our launch or reach out if you're interested in collab.
Wishing you all the best in your journey, and I'll definitely check out the live session on LinkedIn to learn more about the product and see it in action!
@sean_dorje
Thank you for your detailed reply
1. We have sentiment analysis for the requested record more info can be found here:
https://torecordit.notion.site/R...
2. This is definitely on the roadmap - what will be your number 1 priority?
3. will do
This is exactly what B2B SaaS needs! Record 3.0 seems very effective with its automated resolution process and AI capabilities. Having a centralized source of truth for collaboration will definitely streamline customer support.
Congratulations on your launch!
This is an absolute game-changer for B2B SaaS support! Finally, we have a platform that harnesses the sheer power of AI to automate the resolution process and deliver invaluable insights. Collaboration just took a quantum leap forward with Record's exceptional one source of truth. A standing ovation to the team behind this incredibly innovative solution! They've truly outdone themselves!
Replies
WhatsPlay
Record
YourGPT
Record
MYND
Record
Record
Hey.bio
Record
Record
Record
Mirro
Record
ReplyMind
Record
ReplyMind
Record