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Agnieszka

Customer Service Report 2018 - The Customer Service Report based on 334M chats.

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Customer Service Report 2018 is a big, fat analysis we do every year to show the most significant trends in customer service. The report is based on our data (334 million chats, 17 million tickets, 32 billion website visits). Oh, and it's totally free ;)

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Matt Pliszka
Very interesting and valuable report about using live chats in customer support 👍
Agnieszka
Hunter
@matt_pliszka Thanks a lot :)!
Justyna Polaczyk
Maker
Hi! I'm the proud co-maker of this Customer Service Report :) It took us a couple of months to gather this data (and sweat over it), so we're extremely proud to publish it. We're hoping that thanks to this report you will learn about the latest trends in your industry and be able to plan your customer service strategy. You can also use it as a benchmark for your business and you can take a sneak peek at how your competitors are doing. I hope you'll like it!