User feedback has been absolutely critical for us. Our mDash alpha testers have been instrumental in the development process because they help us find bugs, show us how real users actually interact with our product, validate our best features, help us fix our worst features, and drive ideas for new features they'd like to see in the future.
We're preparing to launch mDash to open beta soon to get even more comprehensive feedback from our various user groups.
We nearly included one of our users in the development of our MVP. At each stage, we asked her to try Pythia and provide feedback. Just before the launch, we organized a focus group and invited her to test the product and share the results. So for us, user feedback is an integral part of the development process.
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Early user interviews have completely reshaped our product and changed our initial problem hypothesis. Now we are solving a real problem :)
Helped us in many ways. Some include,
1. Picking the next (the most important) feature for development
2. Dropping features that we previously thought were important
3. Improved messaging on our website and user flows
4. Deciding what features are free and what are paid
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User feedback is at the center of any good product. If you're not listening, growing and adapting to user feedback, your product is unlikely to have a long life span.
User feedback is the cornerstone of determining what steps to take in improving our product, especially when they encounter frustrating situations that disrupt or hinder the flow they need to follow.
It also serves to prioritize and not get carried away by assumptions within the team.
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It's allowed us to focus on the bugs / shortcomings of our previous SaaS product and build something that our current / past users can be beyond excited about. From the builder to feature sets that were not available in the last platform.
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Specifically the way we structured username vs email being linked to an account. Sounds silly but it caused us a ton of nightmares.
It is important for me to listen the feedback of the users of my product in order to fix some bugs, to prioritize my future developments but also sometime to find ideas of new features. And to be totally honest, I also listen the feedback of the users of my competitors' products...
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