SurveyMonkey now asks your customers questions in conversation, the way a person actually would, and hands the answers back already analysed. Nobody fills in a grid of radio buttons voluntarily. It benchmarks your numbers against companies in your space, so you find out whether your score is good or quietly terrible, and it plugs into ChatGPT and Slack so the feedback lands where you already argue about things, with no research team to hire and no fieldwork to wait on. (sponsored)