- Contus Fly is an enterprise grade enterprise chat application API that can be used to build a standalone chat application with collaborative features. It has an SDK which can also be integrated into app backends to develop in-app chat features that dispel confusion and uncertainty in enterprise communication.
- Based on our own research, Intercom seems like the most scalable for both CS chat and sales, on-boarding, automation and integration. Although, I prefer pricing based on AMU, not on the numbers of users you have in your 'list', like Mailchimp does. Maybe that isn't possible if it is mobile and web...
- We tried Smooch after a bad experience with some other player too. We are using their SDKs for Android and iOS, as well as ready-to-go integrations with Slack and Front. Support of multiple channels can be a real plus for some applications.