What's the best tool for an internal company knowledge base?

Question

Want to get multiple departments on the same page with regards to definitions, current product capabilities, feature roadmap & marketing and sales collateral

Jonathan Costet · Accepted Answer

Slite is a note app for teams. Slite lets you create, collaborate and access all of your team's content with ease. It's organized in channels (like Slack) which makes it great to store all of your team's knowledge and find what you are looking for in a flash. Highly recommend it!

Kamy Anderson · Answer

Create a knowledge base in minutes

David Rostan · Answer

Stonly has been Product Hunt product of the day TWO TIMES! It was a product of the month and one of the top 20 products of the year in 2019. 
It gained so many fans and customers because it is the only knowledge base system that is interactive, instead of static. It is not just a place to stick your documents - it makes them work!

Jonathan Kienzle · Answer

Nuclino is a great knowledge base for teams who want something fast and easy to use. Also works great for non-techies, which is especially important for interdisciplinary teams!

Brayn Wills · Answer

We’ve been using ProProfs Knowledge Base software for quite some time now, and I would say it is the best software to create an internal company knowledge base. It’s got a variety of features that allow you to write, edit and publish content easily.

Jake Crump · Answer

Like Ben said, we just recently started using Intercom Educate. I love it! It's super easy to get articles up as well as keep an eye on how they're performing. To check out an example of it, be sure to have a look at our new help center! https://help.producthunt.com/

Manish Chauhan · Answer

I was looking for a help center for our clients so that most of their day to day questions can be answered there and they do not need to call our team again and again. We tested multiple products and found proprofs easy to use and easy to manage.

Alexander Isora 🦄 · Answer

Pros:
1) Extremely flexible yet simple.
2) Notion drastically improved the UX of a "note app". It's a pleasure to use!
3) Unlimited folders nesting.
4) Little features such as reminders or comments make just happy.

Cons:
1) Non-native internet dependent mobile app. I can't quickly drop a note in Notion, there is always a barrier of a few seconds. Sometimes it's not loaded because of poor Internet connection.

Jeroen Corthout ☕ · Answer

Go for the real thing. You won't regret it.
I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-intercom-became-a-unicorn-product-b952bb8575c5

Emily Hodgins · Answer

Quip is a great internal tool for sharing documents with the whole team. You can create folders for sales collateral, definitions, roadmaps, internal policies - really anything you need - and then invite the team to view, comment and edit. You can also keep private files or just share with the relevant team / department. Highly recommend.

Anastasia Churazova · Answer

It's a flexible knowledge base tool which is great for collaboration across teams and departments. You can collaborate in documents in real time, tag your team members, and structure the data visually. It also offers a free plan if you want to take it for a spin.

Lullaby Tom · Answer

it is worth trying.

Michal Kouril · Answer

LiveAgent offers a free knowledge base https://www.liveagent.com/free-knowledge-base-software/ You can write useful content with the built-in WYSIWYG editor. Except of knowledge base, LiveAgent provides a wide variety of different ticketing help desk features. LiveAgent connects you with all your customers via emails, chats, calls, and social media.

Essekia Paul · Answer

Super easy to setup. Powerful search, access control and cool design.

Integrates with thousands of WordPress plugins.

Unlimited users for $39 / yr.

Pranoy M Pauly · Answer

Have been using this for the last 1.5 years. I love It  and so does my team! ProProfs Knowledge Base is a breeze to use and they provide excellent support.

Emil Hajric · Answer

Amazing search, no training required, great analytics - it's the perfect knowledge base. Ditch Sharepoint/Google Drive, and move to Helpjuice

Craig Davison · Answer

It's got to be notion- so flexible

Peter Dox · Answer

this is the best resource of the mathematics you should try this.

Inam Haq · Answer

Try this one out. Everyone is the one the same platform and you can build a lot more than knowledge base. 100% mobile.

Andrei Baklinau · Answer

Nice tool!

Chirayu Akotiya · Answer

They just launched a smart QnA feature that answers questions based on the internal company knowledge base.
Check it here: https://www.officeamp.com/qna/

Jai Kumar · Answer

Their chrome extension helps users leverage existing knowledge everywhere they work.

Tinh Nguyen · Answer

Great tool!

Antoine G · Answer

Easy and simple knowledge base to let your teams find their answer by themselves and share knowledge easily inside your company

Roger Lu · Answer

Highly recommend this collaborative outlining tool if you like creating documents in structured format with infinite hierarchy. Lot of example use cases on their templates page too www.taskade.com/templates

Paul Nica · Answer

I think Archbee would be a great fit for you. It's really fast, easy to learn and implement and it has all the needed features in order to sustain multiple departments on the same page

Answer

I've built this software to give developers the best UX they can get when writing documentation for their software. Archbee works well for knowledge base for your team and for product docs for your customers.

Vinayak Ranade · Answer

We use Tettra to organize continuity-related documentation and resources. The Slack integration to answer questions automatically is killer

Prabhjot Singh · Answer

I suggest Knowmax for all type of service whether for internal use or at contact centers or at self-service

Prabhjot Singh · Answer

Knowmax is basically knowledge management for enterprises of all sizes. 
They have different tools like decision tree, visual guides and knowledge base, that help make interactive communication
You can try a trial here
https://knowmax.ai/get-a-trial/

Pradeepa Somasundaram · Answer

Must try! The platform has out of box capabilities that makes the tool very intuitive and helps both technical and non-technical users to quickly adapt and contribute to knowledge management in a company.

It has one of the best search features that you can find, gives you a google-like search experience. The contents can be organized in a hierarchical structure and centrally stored, if required you can store some privately with high security. https://document360.io/

Richard · Answer

HelpSite.com is commonly used for creating an internal hosted knowledge base for companies. It's got a few different options for how to authenticate users into the private help site and FAQs, such as inviting by email or integrating with your existing SSO via a JWT link.

Unlike most of the other internal company wiki competitors, HelpSite also allows you to create a mixed public-private knowledge base so that your customers and employees can access information all from one searchable site.

Wim Cools · Answer

Papyrs is an easy way for teams to create a modern company intranet, internal wiki or knowledge base. The editor is great for sharing all kinds of information, from (tech) knowledge docs to rich pages with files, tasks, polls and so on.

Hoan Do · Answer

We are using it and maybe it's the best one out there.

Antoine G · Answer

Great all-in-one customer service software that comes both internal and public knowledge base

Answer

We've just started using Intercom Educate and have to say its 🔥

Brieuc Sebillotte · Answer

I've to say it is a great feature but we are more using it like an external KB for our users. Our product is still in beta so we have to update articles very often. Intercom Educate helps us to easily update the documentation for our beta testers!

Todd Gibson · Answer

Yeah, it's great if you love wikis that can't share anything publicly and are built by unicorn companies for other unicorn companies.  But hey, it integrates with Jira!

Hoan Do · Answer

It's very powerful tool from Atlassian!

Azzen Abidi · Answer

I would recommend confluence: easy to use, secure and integrates well with fellow products from atlassian. You can easily track and update your docs in different folders called space or add new pages in section. You also have a blog to share wide company news.

UX Training & Education · Answer

- Blogs, news feeds, pages, templates, videos, URLs, and more capabilities.
- Nearly any type of reference material can be linked or embedded.
- Tagging materials for easy location is available by default.
- Search results give a brief description of the content before even clicking it, based on page layout. Also have filters for contributor, space, last modified, type, and can add more filters.
- Version history automatically tracked.
- Restrictions can protect content from modification but users can add comments and ask direct questions. 
- Unlocked pages can be used for crowdsourcing information similar to Wikipedia. Admins could continually review recent edits to ensure data integrity. Format is nearly unlimited.
- Pages can be easily converted to MS Word or PDF with a couple of clicks.
- Watchers are automatically updated via email of published changes.
- Team or notification type calendar capabilities.
- Cross-reference embedding capabilities (document one page and have the content feed into another page; no need to edit things in multiple places).
- Could build out landing/home page based on role and show what is relevant. Can be as simple or as complex as desired.

Mircea Pașoi · Answer

I'm biased... but I think Memo is great for technical teams (works great for code snippets, technical documentation, meeting notes, etc.) and is deeply integrated with Slack.

Here's some information on how it compares with traditional tools (Evernote, Confluence, Github Wiki and Slack Posts): https://memo.ai/compare

Shamit Khemka · Answer

I've long been using Nuclino as a knowledge database.

Shamit Khemka · Answer

I've long been using Nuclino as a knowledge database.

Ehsan Memari · Answer

I highly recommend BoostHQ, Simple and intuitive UI. 
You easily can create a knowledge base of all your content. Sharing, Organization and content retrieval are strength of BoostHQ.

Platform comes with a 14 -day FREE trial.

Justin Grenier · Answer

Guru comes highly recommended from a group of Support professionals in my network.  We're not using it yet, but it's on my list to evaluate!

Irenge Kazonza · Answer

Like the flexibility in this app. You can almost use it to anything.

Stephanie Zhao · Answer

Love, love, love Notion. It's really a no brainer for us.

Valerie Fenske · Answer

Totally sopport the choice of Notion.
Neat interface, nothing is distracting
You can create multiple pages and subpages, categories, tables, backlogs with cards, and what not.
Love the dark theme, btw :)