What's the best tool for an internal company knowledge base?

Question

Want to get multiple departments on the same page with regards to definitions, current product capabilities, feature roadmap & marketing and sales collateral

Jonathan Costet · Accepted Answer

Slite is a note app for teams. Slite lets you create, collaborate and access all of your team's content with ease. It's organized in channels (like Slack) which makes it great to store all of your team's knowledge and find what you are looking for in a flash. Highly recommend it!

Jonathan Kienzle · Answer

Nuclino is a great knowledge base for teams who want something fast and easy to use. Also works great for non-techies, which is especially important for interdisciplinary teams!

Saravana Kumar · Answer

You need to be clear on your requirements there is a difference between "Internal Knowledge Base" and "Internal Collaboration Tool". They both have different use cases and useful in different ways. "Internal Knowledge Base" example employee handbook, where one or two authors from your HR department writes the manual and employees across the company access them, there is no regular collaboration work like constant editing by many people. Document360 (https://document360.io) is a good candidate for this. Whereas on "Internal Collaboration Tool" it's like a Wiki ex: Developer Agile Sprint documents, where all the developers constantly add/remove/modify articles. Google Docs, JIRA/Confluence etc are good candidates for this.

Jake Crump · Answer

Like Ben said, we just recently started using Intercom Educate. I love it! It's super easy to get articles up as well as keep an eye on how they're performing. To check out an example of it, be sure to have a look at our new help center! https://help.producthunt.com/

Murali S · Answer

Super and easy tool to customize and setup your internal knowledge base in couple of minutes. You will also get a powerful team management which is great for collaboration across teams and departments to grant access rights at article level or category level. It is seamlessly organised and logical, fast and easy to use, track the content changes.

Emily Hodgins · Answer

Quip is a great internal tool for sharing documents with the whole team. You can create folders for sales collateral, definitions, roadmaps, internal policies - really anything you need - and then invite the team to view, comment and edit. You can also keep private files or just share with the relevant team / department. Highly recommend.

Anastasia Churazova · Answer

It's a flexible knowledge base tool which is great for collaboration across teams and departments. You can collaborate in documents in real time, tag your team members, and structure the data visually. It also offers a free plan if you want to take it for a spin.

Jeroen Corthout ☕ · Answer

Go for the real thing. You won't regret it.
I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-intercom-became-a-unicorn-product-b952bb8575c5

Essekia Paul · Answer

Super easy to setup. Powerful search, access control and cool design.

Integrates with thousands of WordPress plugins.

Unlimited users for $39 / yr.

Brieuc Sebillotte · Answer

I've to say it is a great feature but we are more using it like an external KB for our users. Our product is still in beta so we have to update articles very often. Intercom Educate helps us to easily update the documentation for our beta testers!

Ben Tossell · Answer

We've just started using Intercom Educate and have to say its 🔥

Kelly Kuhn-Wallace · Answer

(This doesn't address your entire need, but can be a huge help.) For sales collateral and any "must-know" sales info, I recommend App Data Room. It's the only solution I've found that gives sales the flexibility they need to customize presentations, makes it simple to send follow-up decks, and allows for easy updates of files by marketing. Love this thing.

Ben Lang · Answer

Excited about this one: Spoke is a smart service desk that intelligently routes or instantly resolves requests and issues throughout the company on chat, SMS, email and web. The platform handles repetitive requests autonomously and catalogs company knowledge, serving as a trusted extended member of your team.

Mircea Pașoi · Answer

I'm biased... but I think Memo is great for technical teams (works great for code snippets, technical documentation, meeting notes, etc.) and is deeply integrated with Slack.

Here's some information on how it compares with traditional tools (Evernote, Confluence, Github Wiki and Slack Posts): https://memo.ai/compare

Ehsan Memari · Answer

I highly recommend BoostHQ, Simple and intuitive UI. 
You easily can create a knowledge base of all your content. Sharing, Organization and content retrieval are strength of BoostHQ.

Platform comes with a 14 -day FREE trial.

Irenge Kazonza · Answer

Like the flexibility in this app. You can almost use it to anything.

Justin Grenier · Answer

Guru comes highly recommended from a group of Support professionals in my network.  We're not using it yet, but it's on my list to evaluate!

Hoan Do · Answer

It's very powerful tool from Atlassian!

Hoan Do · Answer

We are using it and maybe it's the best one out there.