What's the best tool for an internal company knowledge base?

Question

Want to get multiple departments on the same page with regards to definitions, current product capabilities, feature roadmap & marketing and sales collateral

Jonathan Costet · Accepted Answer

Slite is a note app for teams. Slite lets you create, collaborate and access all of your team's content with ease. It's organized in channels (like Slack) which makes it great to store all of your team's knowledge and find what you are looking for in a flash. Highly recommend it!

Jonathan Kienzle · Answer

Nuclino is a great knowledge base for teams who want something fast and easy to use. Also works great for non-techies, which is especially important for interdisciplinary teams!

Tyler Suss · Answer

Unika.ai enables knowledge sharing and insightful collaboration to help employees find critical information when they need it, reduce rework, and make better decisions.

With Unika.ai you can :
1. Create -  build a rich knowledge repository that houses department information, employee profiles, client information, and your most valuable assets.
2. Discover - leverage an AI-powered, "Intelligent Knowledge Assistant", to help answer questions, assist in research scenarios, or find collateral.
3. Share - launch knowledge campaigns to inform employees about active pursuits, new clients, product updates, new hires, or general company updates.

AI-powered search, global security, useful analytics, and a beautiful UI that enhances user adoption. Templates available to download for free.

Saravana Kumar · Answer

You need to be clear on your requirements there is a difference between "Internal Knowledge Base" and "Internal Collaboration Tool". They both have different use cases and useful in different ways. "Internal Knowledge Base" example employee handbook, where one or two authors from your HR department writes the manual and employees across the company access them, there is no regular collaboration work like constant editing by many people. Document360 (https://document360.io) is a good candidate for this. Whereas on "Internal Collaboration Tool" it's like a Wiki ex: Developer Agile Sprint documents, where all the developers constantly add/remove/modify articles. Google Docs, JIRA/Confluence etc are good candidates for this.

Jake Crump · Answer

Like Ben said, we just recently started using Intercom Educate. I love it! It's super easy to get articles up as well as keep an eye on how they're performing. To check out an example of it, be sure to have a look at our new help center! https://help.producthunt.com/

Murali S · Answer

Super and easy tool to customize and setup your internal knowledge base in couple of minutes. You will also get a powerful team management which is great for collaboration across teams and departments to grant access rights at article level or category level. It is seamlessly organised and logical, fast and easy to use, track the content changes.

Emily Snowdon (née Hodgins) · Answer

Quip is a great internal tool for sharing documents with the whole team. You can create folders for sales collateral, definitions, roadmaps, internal policies - really anything you need - and then invite the team to view, comment and edit. You can also keep private files or just share with the relevant team / department. Highly recommend.

Essekia Paul · Answer

Super easy to setup. Powerful search, access control and cool design.

Integrates with thousands of WordPress plugins.

Unlimited users for $39 / yr.

Alexander Isora 🦄 · Answer

Pros:
1) Extremely flexible yet simple.
2) Notion drastically improved the UX of a "note app". It's a pleasure to use!
3) Unlimited folders nesting.
4) Little features such as reminders or comments make just happy.

Cons:
1) Non-native internet dependent mobile app. I can't quickly drop a note in Notion, there is always a barrier of a few seconds. Sometimes it's not loaded because of poor Internet connection.

Anastasia Churazova · Answer

It's a flexible knowledge base tool which is great for collaboration across teams and departments. You can collaborate in documents in real time, tag your team members, and structure the data visually. It also offers a free plan if you want to take it for a spin.

Jeroen Corthout ☕ · Answer

Go for the real thing. You won't regret it.
I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-intercom-became-a-unicorn-product-b952bb8575c5

Brayn Wills · Answer

We’ve been using ProProfs Knowledge Base software for quite some time now, and I would say it is the best software to create an internal company knowledge base. It’s got a variety of features that allow you to write, edit and publish content easily.

Kamy Anderson · Answer

Create a knowledge base in minutes

Brieuc Sebillotte · Answer

I've to say it is a great feature but we are more using it like an external KB for our users. Our product is still in beta so we have to update articles very often. Intercom Educate helps us to easily update the documentation for our beta testers!

Ben Tossell · Answer

We've just started using Intercom Educate and have to say its 🔥

Kelly Kuhn-Wallace · Answer

(This doesn't address your entire need, but can be a huge help.) For sales collateral and any "must-know" sales info, I recommend App Data Room. It's the only solution I've found that gives sales the flexibility they need to customize presentations, makes it simple to send follow-up decks, and allows for easy updates of files by marketing. Love this thing.

Ben Lang · Answer

Excited about this one: Spoke is a smart service desk that intelligently routes or instantly resolves requests and issues throughout the company on chat, SMS, email and web. The platform handles repetitive requests autonomously and catalogs company knowledge, serving as a trusted extended member of your team.

Mircea Pașoi · Answer

I'm biased... but I think Memo is great for technical teams (works great for code snippets, technical documentation, meeting notes, etc.) and is deeply integrated with Slack.

Here's some information on how it compares with traditional tools (Evernote, Confluence, Github Wiki and Slack Posts): https://memo.ai/compare

Ehsan Memari · Answer

I highly recommend BoostHQ, Simple and intuitive UI. 
You easily can create a knowledge base of all your content. Sharing, Organization and content retrieval are strength of BoostHQ.

Platform comes with a 14 -day FREE trial.

Jai Kumar · Answer

Their chrome extension helps users leverage existing knowledge everywhere they work.

Lullaby Tom · Answer

it is worth trying.

Chirayu Akotiya · Answer

They just launched a smart QnA feature that answers questions based on the internal company knowledge base.
Check it here: https://www.officeamp.com/qna/

Craig Davison · Answer

It's got to be notion- so flexible

Peter Dox · Answer

this is the best resource of the mathematics you should try this.

Emil Hajric · Answer

Amazing search, no training required, great analytics - it's the perfect knowledge base. Ditch Sharepoint/Google Drive, and move to Helpjuice

Inam Haq · Answer

Try this one out. Everyone is the one the same platform and you can build a lot more than knowledge base. 100% mobile.

Ureeda Asim · Answer

I have been using Zendesk Guide for over a year now. It's the perfect tool I have come across for creating and maintaining a knowledge base. Easy to use, navigate, edit, update and share with the team. We have even integrated it with the live chat service that we use for our website. The results have been amazing. 
No cons whatsoever! :)

Ureeda Asim · Answer

We have used 'Self-Service & Knowledge Base with Zendesk Guide' for quite a while now at our company. It has been an incredibly useful resource for us. Our team has access to the Zendesk Guide. We have different sections for different departments.

If any new team member joins, they can easily refer to the guide to understand fundamental workings of our company. They can learn about department-specific information as well and generally find all product-related answers there. It saves our time, and serves as an always-ready resource for our internal use.

I recommend it 100%!

Todd Gibson · Answer

Yeah, it's great if you love wikis that can't share anything publicly and are built by unicorn companies for other unicorn companies.  But hey, it integrates with Jira!

Azzen Abidi · Answer

I would recommend confluence: easy to use, secure and integrates well with fellow products from atlassian. You can easily track and update your docs in different folders called space or add new pages in section. You also have a blog to share wide company news.

Hoan Do · Answer

It's very powerful tool from Atlassian!

Justin Grenier · Answer

Guru comes highly recommended from a group of Support professionals in my network.  We're not using it yet, but it's on my list to evaluate!

Stephanie Zhao · Answer

Love, love, love Notion. It's really a no brainer for us.

Irenge Kazonza · Answer

Like the flexibility in this app. You can almost use it to anything.

Tinh Nguyen · Answer

Great tool!

Shamit Khemka · Answer

I've long been using Nuclino as a knowledge database.

Shamit Khemka · Answer

I've long been using Nuclino as a knowledge database.

Hoan Do · Answer

We are using it and maybe it's the best one out there.