What's the best tool for an internal company knowledge base?

Want to get multiple departments on the same page with regards to definitions, current product capabilities, feature roadmap & marketing and sales collateral
Tarik KurspahicCTO, Personal.com · Asked

6 recommended

2
Intercom Educate

What a knowledge base should be–personal and intelligent

Jake Crump4Community Team with Product Hunt · Written
Like Ben said, we just recently started using Intercom Educate. I love it! It's super easy to get articles up as well as keep an eye on how they're performing. To check out an example of it, be sure to have a look at our new help center! https://help.producthunt.com/
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Ben Tossell18Community Lead, Product Hunt · Written
We've just started using Intercom Educate and have to say its 🔥
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2
Confluence

Hoan DoUX Designer, PPCLINK MOBILE · Written
It's very powerful tool from Atlassian!
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1
App Data Rooom

Kelly Kuhn-WallaceCoach: Grow Your Biz w/o the Crazy · Written
(This doesn't address your entire need, but can be a huge help.) For sales collateral and any "must-know" sales info, I recommend App Data Room. It's the only solution I've found that gives sales the flexibility they need to customize presentations, makes it simple to send follow-up decks, and allows for easy updates of files by marketing. Love this thing.
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Hoan DoUX Designer, PPCLINK MOBILE · Written
We are using it and maybe it's the best one out there.
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1
Quip 3.0

Work with people, not files. Now with spreadsheets.

Emily Hodgins5Community and Marketing, Product Hunt · Written
Quip is a great internal tool for sharing documents with the whole team. You can create folders for sales collateral, definitions, roadmaps, internal policies - really anything you need - and then invite the team to view, comment and edit. You can also keep private files or just share with the relevant team / department. Highly recommend.
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Excited about this one: Spoke is a smart service desk that intelligently routes or instantly resolves requests and issues throughout the company on chat, SMS, email and web. The platform handles repetitive requests autonomously and catalogs company knowledge, serving as a trusted extended member of your team.
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