Tarik Kurspahic
Tarik KurspahicEVP Technology digi.me | CTO TeamData

What's the best tool for an internal company knowledge base?

Want to get multiple departments on the same page with regards to definitions, current product capabilities, feature roadmap & marketing and sales collateral
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24 recommended
  1. 55
    Slite

    The note app for teams

    Jonathan Costet
    Jonathan Costet3Head of Marketing · Written
    Slite is a note app for teams. Slite lets you create, collaborate and access all of your team's content with ease. It's organized in channels (like Slack) which makes it great to store all of your team's knowledge and find what you are looking for in a flash. Highly recommend it!
    CommentsShare
    it is worth trying.
    CommentsShare
    • Benjamin Pipat
      Benjamin PipatCTO @ Seelk

      We've been using Slite for a few months and it finally solved our long research for the perfect knowledge sharing app :)

      The adoption by our team was impressive, and Slite makes our knowledge management a breeze

    • Luc Chaissac
      Luc ChaissacDesigner

      We've been using Slite for few months, and we can't be more happy. Best benefit is that it's a perfect way to improve transparency inside our team and to onboard new teammates!

  2. 42
    Nuclino

    Part knowledge base, part collaboration space 🧠

    Jonathan Kienzle
    Jonathan KienzleCo-Founder & CTO at Nuclino · Edited
    Jonathan Kienzle made this product
    Nuclino is a great knowledge base for teams who want something fast and easy to use. Also works great for non-techies, which is especially important for interdisciplinary teams!
    CommentsShare
    It's a flexible knowledge base tool which is great for collaboration across teams and departments. You can collaborate in documents in real time, tag your team members, and structure the data visually. It also offers a free plan if you want to take it for a spin.
    CommentsShare
    Shamit Khemka
    Shamit KhemkaM.D. - SynapseIndia · Written
    I've long been using Nuclino as a knowledge database.
    CommentsShare
    • Philipp Seybold
      Philipp SeyboldCo-Founder & CEO @ combyne

      Excellent product which is on the right track. In my view the pricing is too high for this stage with 5 Euro/user/ month. G Suite costs 4 euro for it's vast service portfolio. For us a price point at 1 or 2 Euro would feel comfortable.

      Comments (8)
    • Nuclino definitely deserves to be as popular as Slack and Trello. Like Slack and Trello, Nuclino focuses on one task and does a brilliant job at it. I really hope this stays actively maintained!

  3. Alexander Isora 🦄
    Alexander Isora 🦄Founder @ Unicorn Platform. · Written
    Pros: 1) Extremely flexible yet simple. 2) Notion drastically improved the UX of a "note app". It's a pleasure to use! 3) Unlimited folders nesting. 4) Little features such as reminders or comments make just happy. Cons: 1) Non-native internet dependent mobile app. I can't quickly drop a note in Notion, there is always a barrier of a few seconds. Sometimes it's not loaded because of poor Internet connection.
    CommentsShare
    Irenge Kazonza
    Irenge KazonzaEntrepreneur and digital marketer. · Written
    Like the flexibility in this app. You can almost use it to anything.
    CommentsShare
    Love, love, love Notion. It's really a no brainer for us.
    CommentsShare
  4. 22
    Intercom Educate

    What a knowledge base should be–personal and intelligent

    Jake Crump
    Jake Crump5Head of Support at Product Hunt · Written
    Like Ben said, we just recently started using Intercom Educate. I love it! It's super easy to get articles up as well as keep an eye on how they're performing. To check out an example of it, be sure to have a look at our new help center! https://help.producthunt.com/
    CommentsShare
    Jeroen Corthout ☕
    Jeroen Corthout ☕6Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
    CommentsShare
    We've just started using Intercom Educate and have to say its 🔥
    CommentsShare
  5. 11
    Unika.ai

    Create, Discover, Share. AI-powered knowledge management.

    Tyler Suss made this product
    Unika.ai enables knowledge sharing and insightful collaboration to help employees find critical information when they need it, reduce rework, and make better decisions. With Unika.ai you can : 1. Create - build a rich knowledge repository that houses department information, employee profiles, client information, and your most valuable assets. 2. Discover - leverage an AI-powered, "Intelligent Knowledge Assistant", to help answer questions, assist in research scenarios, or find collateral. 3. Share - launch knowledge campaigns to inform employees about active pursuits, new clients, product updates, new hires, or general company updates. AI-powered search, global security, useful analytics, and a beautiful UI that enhances user adoption. Templates available to download for free.
    CommentsShare
    • Gordon Powell
      Gordon PowellAI Enthusiast. Small Business Owner.

      I built my site using the "Employee / HR Portal" template. Out of the box it came with everything I needed to start setting up an internal site for my employees. I plan on using it to help communicate company news.

    • I like the page design options!

  6. Hoan Do
    Hoan DoUX Designer, PPCLINK MOBILE · Written
    It's very powerful tool from Atlassian!
    CommentsShare
    Azzen Abidi
    Azzen AbidiJunior Content Marketer · Written
    I would recommend confluence: easy to use, secure and integrates well with fellow products from atlassian. You can easily track and update your docs in different folders called space or add new pages in section. You also have a blog to share wide company news.
    CommentsShare
    Yeah, it's great if you love wikis that can't share anything publicly and are built by unicorn companies for other unicorn companies. But hey, it integrates with Jira!
    CommentsShare
  7. 5
    Helpjuice

    Deliver 6x better customer self-service experiences.

    Emil Hajric made this product
    Amazing search, no training required, great analytics - it's the perfect knowledge base. Ditch Sharepoint/Google Drive, and move to Helpjuice
    CommentsShare
  8. 3
    Notion 2.0

    The all-in-one workspace - notes, tasks, wikis, & databases

    It's got to be notion- so flexible
    CommentsShare
    • Rees Vinsen
      Rees VinsenCEO of Adduco

      HANDS DOWN 🙌🏼 THE BEST PRODUCTIVITY, ORGANISATION AND RESOURCE WORKSPACE myself or my team have ever touched 💯

      We're huge advocates of Trello, power-users of Slack, data-hungry Google Sheet/Doc fanatics and unloyal downloaders of many productivity, Wiki, task management and organisation apps. With my CTO I often mused the idea of building an all-in-one workspace for internal use that sat as our Pandora's box of goodies ranging from development wiki's, onboarding information and branding resources all the way to task management, meeting notes and even time tracking - lo and behold I stumbled across this gem of an app.

      We decided to run Notion for a week in tandem with Trello (for our highly-granular level project management) starting by spending an hour in the evening porting over info to populate a few spreadsheets, wikis etc. I also went ahead and threw personal pages up to trial it on an individual level. 📝Note: if you have a super high turnover of to-do's and an active team you won't find switching over from another app to be a lengthy process. After 6 years of managing a creative agency I reckon I have seen enough task management and organisation apps to last a lifetime, so take my thoughts here with that consideration.

      -------

      After a week we drew the following conclusions:

      ⏱ We worked faster with Notion than we did with Trello, Evernote or even a physical whiteboard.

      📦 Today I solely used Notion for the entire workday. This time last week I would have used Trello, Slack (sending meeting notes and memos), Google Sheets, Google Docs, the native OSX notes app and GithubWiki just to get my day ORGANISED!

      📚 Managing client editorials, project budgets, to-do lists and even basic memos and planning has been a breeze. It's great as a lightweight CRM too.

      🛠 We were more organised than ever before. It's great to have a knowledge base for our products, plans and company sitting right amongst our task management tools.

      -------

      We have also been left wanting for nothing (👏🏼 Congrats, Notion team) but dreaming of a few things:

      💵 Beefier finance organisation/support. Integrations with Quickbooks, Xero maybe? Make it easier to build budgets and organise our money plans!

      🗣 Room to annotate and collaborate on images/PDF's etc.

      🔐 Function to lock pages so you can't edit, and the little hover tooltip to edit doesn't show up.

      🎨 Integration with design apps - Sketch, UXPin, etc. Many many many creatives will use this app and be left wanting in this area. Think: a creative agency collabs, annotates, refines, develops and more...keep them in Notion.

      -------

      The TLDR: Notion 2.0 kicks a** and we'll be using it for a long long time in place of a myriad of other productivity apps and tools. You should too.

      Comments (2)
    • I want to move from Evernote (I am a premium subscriber) to Notion, I really do but I don't think Notion wants me to. Whatever I am about to say, I say it with nothing but respect for Notion and in the hopes that it will continue to improve at the same pace.

      First, the good - Notion has the best note editing interface I've ever used. A close second might be OneNote (it's a high bar, mind you) and Bear. It combines the simplicity of Evernote or Markdown with the power of OneNote although, it is missing the ability to use handwriting and doesn't support iPad with Pencil just yet. When it does, it will be perfect. I also like that I can save code snippets. Why is this so hard for Evernote?

      Notion 2's tables, boards and other updates are huge. While I'm sure the in-built kanban board is not as feature complete as Trello, it should be more than enough for most projects. Same for tables. Airtable has a bunch of really cool advanced features but for most use cases, tables within Notion are just fine. Notion is on the right path and I am sure these features will only improve.

      Now for what I don't like - The price is definitely my number one complaint. I will happily pay for Notion when it can do everything that other apps can. Until then, why not let me stay connected to the product with a cheaper paid plan or a better free tier? I pay for Evernote but if I were to consider switching, I can't do so purely because Notion doesn't do a bunch of things that Evernote can (even though it does a lot of things that Evernote doesn't) - Chrome extension to clip articles, emails, images etc., powerful mobile app with business card and document scanning, iPad support etc.

      At $8 a month, it is more expensive than G Suite on a per-user basis. Why not give me 100 - 200 free blocks per month? Let me grow to love it. Let me build a workflow around it. Give me some incentive to tell my friends about it. When you have the features I want (I'm sure you're working on it), let me pay for it.

      Price aside, I would also like to see how Notion fairs for quick note-taking, It's designed to be a wiki-style product and I get that but I'm sure a LOT of people are using it for personal notes. I use Evernote to save one-line notes - phone numbers, quotes, URLs etc. Notion's wiki-style UX is too heavy duty for that kind of use. It would be really cool if there was a "scratchpad" or "quick notes" feature that was not as heavy duty. For these simpler notes, I don't want to organize them into pages, I just want to save them and may be tag them. Which brings me to another feature I could really use - tags. Why limit users to only folders? Why not allow users to just tag notes?

      I could go on but ultimately, I won't be switching to Notion right now, even though I really want to. Cost is too prohibitive but I'm sure I'll be on the hunt for future updates.

      Comments (5)
  9. Essekia Paul
    Essekia PaulBuilder of WordPress products · Written
    Essekia Paul made this product
    Super easy to setup. Powerful search, access control and cool design. Integrates with thousands of WordPress plugins. Unlimited users for $39 / yr.
    CommentsShare
  10. Saravana Kumar
    Saravana KumarFounder: Document360 + 3 other products · Written
    You need to be clear on your requirements there is a difference between "Internal Knowledge Base" and "Internal Collaboration Tool". They both have different use cases and useful in different ways. "Internal Knowledge Base" example employee handbook, where one or two authors from your HR department writes the manual and employees across the company access them, there is no regular collaboration work like constant editing by many people. Document360 (https://document360.io) is a good candidate for this. Whereas on "Internal Collaboration Tool" it's like a Wiki ex: Developer Agile Sprint documents, where all the developers constantly add/remove/modify articles. Google Docs, JIRA/Confluence etc are good candidates for this.
    CommentsShare
    Murali S
    Murali SSr. Manager Digital Marketing · Written
    Super and easy tool to customize and setup your internal knowledge base in couple of minutes. You will also get a powerful team management which is great for collaboration across teams and departments to grant access rights at article level or category level. It is seamlessly organised and logical, fast and easy to use, track the content changes.
    CommentsShare
  11. Kelly Kuhn-Wallace
    Kelly Kuhn-Wallace🎯Strategist for Hire · Written
    (This doesn't address your entire need, but can be a huge help.) For sales collateral and any "must-know" sales info, I recommend App Data Room. It's the only solution I've found that gives sales the flexibility they need to customize presentations, makes it simple to send follow-up decks, and allows for easy updates of files by marketing. Love this thing.
    CommentsShare
  12. Hoan Do
    Hoan DoUX Designer, PPCLINK MOBILE · Written
    We are using it and maybe it's the best one out there.
    CommentsShare
  13. 1
    Quip 3.0

    Work with people, not files. Now with spreadsheets.

    Emily Snowdon (née Hodgins)
    Emily Snowdon (née Hodgins)7Head Of Operations @ Product Hunt · Written
    Quip is a great internal tool for sharing documents with the whole team. You can create folders for sales collateral, definitions, roadmaps, internal policies - really anything you need - and then invite the team to view, comment and edit. You can also keep private files or just share with the relevant team / department. Highly recommend.
    CommentsShare
    • Matt Pliszka
      Matt PliszkaCEO & co-founder @ pickSaaS.com

      Quip enhances the idea of Google Docs with more advanced collaboration functions which is great if you are looking for one place to work and communicate with your team on documents.

  14. Excited about this one: Spoke is a smart service desk that intelligently routes or instantly resolves requests and issues throughout the company on chat, SMS, email and web. The platform handles repetitive requests autonomously and catalogs company knowledge, serving as a trusted extended member of your team.
    CommentsShare
  15. 1
    Memo.AI

    The wiki that's always up-to-date

    Mircea Pașoi
    Mircea Pașoi3Co-founder Memo.AI · Written
    Mircea Pașoi made this product
    I'm biased... but I think Memo is great for technical teams (works great for code snippets, technical documentation, meeting notes, etc.) and is deeply integrated with Slack. Here's some information on how it compares with traditional tools (Evernote, Confluence, Github Wiki and Slack Posts): https://memo.ai/compare
    CommentsShare
  16. 1
    BoostHQ

    Organizational Knowledge Sharing Platform

    Ehsan Memari
    Ehsan MemariMarketing Director · Written
    Ehsan Memari made this product
    I highly recommend BoostHQ, Simple and intuitive UI. You easily can create a knowledge base of all your content. Sharing, Organization and content retrieval are strength of BoostHQ. Platform comes with a 14 -day FREE trial.
    CommentsShare
    • Ehsan Memari
      Ehsan MemariMarketing Director

      BoostHQ could be used as a single online platform for all the files/videos or links of a team or organization.

  17. Peter Dox
    Peter DoxI am peter & I am blogger. · Written
    this is the best resource of the mathematics you should try this.
    CommentsShare
  18. 1
    Corpa 3.0

    Build & automate workflows on mobile with zero coding.

    Inam Haq made this product
    Try this one out. Everyone is the one the same platform and you can build a lot more than knowledge base. 100% mobile.
    CommentsShare
  19. 1
    OfficeAmp

    Collect, manage and resolve all office chores in Slack

    Chirayu Akotiya
    Chirayu AkotiyaProduct Marketing Manager, MyOperator · Written
    They just launched a smart QnA feature that answers questions based on the internal company knowledge base. Check it here: https://www.officeamp.com/qna/
    CommentsShare
  20. 1
    Zuzu

    An (artificially) intelligent assistant for your workplace

    Their chrome extension helps users leverage existing knowledge everywhere they work.
    CommentsShare