- A moden way to engage with visitors and generate leads. Also enables the self support aspect with built in FAQs.
The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.
It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.
The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.
This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.
- Ben Novak made this productIf you're not about talking to your users but just getting feedback and research them individually with automation then Gotcha is for you. We don't wanted the chat interface but everything else, so this is Gotcha.
A great application to automate engagement with your visitors, focusing on personal approach towards your customers
We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.