Ashish PandhiFounder,

What's the best alternative that won't break the bank?

I've seen drift, user engage, and crisp. They're either all too expensive ($400/mo+) or don't offer event driven segments.
Your recommendation
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5 recommended
  1. 6

    Catch 'em all. Keep 'em all.

    Arjun PaliathFreshchat @Freshworks · Written
    A moden way to engage with visitors and generate leads. Also enables the self support aspect with built in FAQs.
    Arun Sathiya4Happiness Engineer, Automattic · Written
    Freshchat is totally what you are looking for. Great pricing and incredibly powerful. It's the newest from Freshworks Inc. and packs everything for businesses of all kinds.
    • Arun SathiyaHappiness Engineer, Automattic

      This is Freshworks Inc.'s latest offering. Here's Freshchat, a modern live-chat experience for businesses of any kind.

      Comments (2)
    • Learn UXUX Practitioner & College Professor

      Nice design. Nice support staff. might be good to have easy to find case studies to give the rich feature set more context.

  2. Justin Mitchell9Launching a VR design tool at · Written
    Smooch + Gorgias helpdesk integration gets you pretty stinking close to intercom for no cost.
  3. 1

    Live chat, lets you talk to visitors on your website

    adam trattCEO, Haiku Deck · Written
    I know Intercom is more than just chat, but for our needs we found Zopim (by Zendesk) got the job done and was better in some regards for what we were looking for.
    • Matt Pliszkadiscovering SaaS apps at

      One of those user-friendly, simple live chat apps, especially useful for one-person teams looking for a freemium live chat solution. An auto translation feature might turn out really useful for those running their business in multiple regions.

  4. 1

    User-centric analytics & triggers, driven by micro-surveys

    Ben NovakFounded 3 startups, sold 1. · Written
    Ben Novak made this product
    If you're not about talking to your users but just getting feedback and research them individually with automation then Gotcha is for you. We don't wanted the chat interface but everything else, so this is Gotcha.
  5. 1

    Communicate personally with every single customer.

    Jeroen Corthout ☕6Co-Founder Salesflare · Written
    Go for the real thing. You won't regret it. I wrote a post here about what makes the Intercom product so great:
    • We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.

    • Matt Pliszkadiscovering SaaS apps at

      A great application to automate engagement with your visitors, focusing on personal approach towards your customers