What is the best customer feedback system?

Question

I am trying to become a certified B Corp and would like this software to both increase my B Corp score, as well as get feedback from my customers.

Kuba Rogalski · Accepted Answer

Customer feedback can be collected and managed in different ways, and I think social listening is an interesting alternative. It can be a more credible source of customer insights than any other study, like focus groups or surveys as people share information about their preferences or opinions on products and services voluntarily. Thus, they are honest in their views published on their social media profiles.

Answer

Not exactly customer feedback, but this free tool will help you to leave and collect feedback on your iOS app. 👌

I would love to know any comments or thoughts. 🙌

Cole Kemmerer · Answer

Try askneo.io. It helps you build a personal relationship with customers using text message. So customers can text you feedback anytime. It's super simple and brings a personal touch :) 
They are launching today Tuesday 7/21 on PH and they have a pretty sick offer!!!
https://www.producthunt.com/posts/askneo

Mark · Answer

Emojicom lets you collect feedback easily with the use of emojis.

Karthik Kamalakannan · Answer

- Extremely simple to use.
- Powerful backend for admins to manage multiple buckets.
- Ability to maintain private buckets for paid customers.
- Available on-premise for enterprise customers.
- Used by banking customers in EU.

Glenn · Answer

Noora lets you gather feedback from your customers via feedback boards as well as via a Chrome browser extension. The second part lets you capture every form of feedback or quote from your emails, support tickets etc. In this way you don't just rely on inbound feature requests from your users.

Angela White · Answer

Customer feedback can be collected across multiple channels. You can collect it directly from the customers through email or via social media through pop-up surveys, web polls, and on-site surveys. ProProfs Survey Maker is a comprehensive survey tool that has helped me collect valuable customer insights and feedback.

eva George · Answer

Collecting customer feedback is a really vital part of any business, it helps you collect the data and let you know who are your loyal customers and who are not. Head over to the page and signup for the free plans.

Pavan Sethi · Answer

I've found Hotjar is pretty good for collecting customer feedback and easy to set up.  Watching heatmaps / screen recordings of what users actually do can give you a lot of insight as well.

Irina · Answer

Basically a feedback board software. Very easy to set up: log in, create a project, and send the link to your customers. They will leave their feedback and give likes for the ideas of others they like the most. You can also use it as a 'roadmap prioritizer': just create a board with your roadmap features and let your clients vote for them to see which ones are the most popular.

Shamit Khemka · Answer

Brand24 provides insights into customers' experience with the brand.

Shamit Khemka · Answer

It's not just an online marketing tool but a perfect platform for getting feedback.

Lullaby Tom · Answer

One word I want to express is GREAT.

Shamit Khemka · Answer

It empowers your business team to see what people are saying online about your business. The tool gives you instant access to mentions about your brand across the web, from social networks to influential publishers.

Drew Chambers · Answer

Platform that allows you to survey customers as well as potential customers - also you can hire an analyst to help you dissect which decisions are driving conversion, loyalty, etc.

Jon Falker · Answer

Pendo goes beyond just feedback. It helps guide your users in order to deepen engagement and smooth your onboarding process.

John Ababseh · Answer

This is a great tool for customer feedback!

FeedbackRIG · Answer

A one-stop solution, enterprise grade features, Customizable controls, multiple channels and AI powered analytics.

Jon Maximus · Answer

FeetPort is one of best tool to get feedback from customers on their door step. You can get audio, video & emoji based text feedback with digital signature for authentications

Udi Vaks · Answer

Just the best product all around. And the best support team I've ever worked with. Sean rocks!

Angela White · Answer

ProProfs Survey Maker is the customer feedback collection platform you are looking for. It allows you to create and send customer feedback forms easily. Using the advanced reporting features you can not only analyze the response you receive but also feed them into your CRM with the integrations egrations it offers.

Er. Neha Gaurav · Answer

Hey. You can try ProProfs Survey Maker. I used it to create different kinds of surveys for my customers. There are a variety of question types you can choose from. The one thing that I loved about this tool is the professionally-designed templates it provides. I could create and customize surveys in an instant and share them easily with my customers.

Rishabh Mehan · Answer

This is Free!!

You can create simple polls asking your customers their valuable opinion. 
This is the perfect use case for Pollsify and we thrive to serve this use case as well as we can.

Also, this is pretty new so we might get the customizations as per your needs.

Give it a try.

Laurynas S · Answer

Collect feedback oldfashioned way -  in paper forms and analyze results digitally.

Mike · Answer

Hey! Just launched Upvoty. With Upvoty you can collect user feedback in one simple overview + share your product roadmap! You can try it out for free if you want!

angelique yangco · Answer

I come Across this tool few days back called GroHawk simply loved it. It uses the Net Promoter Score(NPS) to measure the customer experience. It Also offers other approaches Like CSE, CSAT, etc. You can also join them for free and the plans are valid until lifetime. Join here https://app.grohawk.com/signup

Amod Nazirkar · Answer

We have been using Qualaroo for quite some time now to collect customer feedback. The tool has significantly helped us resolve customer issues and prevented many of them from abandoning us. All this has been made possible by their popup surveys (that they call ‘Nudges’), which has helped us reach out to the customers with the highest impact when they engage with our brand.

With this tool, we were able to ask users the right questions at the right time, which helped us get valuable feedback on our website design, navigation, functionality, pricing, brand messaging, and more. One thing is worth noting that not all the open-text feedback we got was crystal clear. Qualaroo’s sentiment analysis (apparently using IBM Watson AI) has enabled us to transform raw feedback data into meaningful insights. We can categorize user feedback as positive, negative, or neutral, look for trends, and take the best actions required. Recommended!

Amod Nazirkar · Answer

Simply put! The Best in the business when it comes to surveying respondents, collecting user feedback. It has advanced reporting features and it's Sentiment Analysis feature powered by IBM Watson allows you to Automate Feedback Mining, Respond to User Feedback in Realtime. you can use Sentiment Analysis to get a sense of how users feel about a particular feature, favorite responses mentioning that feature and filter reporting based on favorite status to get a sense of any trends or performance statistics.

Tanguy Maume · Answer

Usefull to have NPS. powerful integration with segment & intercom

Tomasz Krajewski · Answer

Joinly is perfect not only to collect and organize product feedback but also to build and grow the startup community around your products.

Eithiriel DeMeré · Answer

Measure and boost customer happiness. Take a modern approach to customer feedback management. Get off-the-charts response rates with customizable NPS, CSAT & CES microsurveys Ask the right question in the right channel: survey via Email, In-app, Mobile, SMS and Intercom Messenger Real-time, automated measure of customer sentiment Monitor customer journey touchpoints Align your entire company around customer happiness. Improve customer experience Never miss a trend Increase retention and referrals Prioritize feature roadmap Follow up with customers

Marta Kaczmarek · Answer

All in one software for collecting customer feedback across all the digital platforms. Diversified pricing - there's a free plan perfect for smaller projects and evaluation (up to 50 responses) and you can buy the package of 500 extra responses for $39. Payed plans starts $169 monthly. Don't miss The Startup Program which is a great deal for early stage companies.

Baptiste · Answer

All in one, segmented, relevant feedback system that produces actionable results.

Baptiste · Answer

All in one, segmented, relevant feedback system that produces actionable results.

Baptiste · Answer

All in one, segmented, relevant feedback system that product actionable results.

Shamit Khemka · Answer

I'll definitely vouch for it. It has great features and offers desired results.

Shamit Khemka · Answer

Gives some really useful feedback-based data.

Shamit Khemka · Answer

Best way to interact  with customers and get genuine feedback.